My account was hacked and the password was changed. I cannot recover my account as the...

GetHuman5947723's Recover Hacked Account issue with Facebook from April 2021

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Before contacting them, items GetHuman5947723 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5947723's own words
My account was hacked and the password was changed. I cannot recover my account as the hacker has also changed the account email, making it so I can’t get a code to reset my password. My account is currently not showing to my family and friends as Facebook notified me (prior to the email change) that account seemed suspicious and they shut it down. However, somehow, whoever hacked it requested a code to change the password (which I see in my email) and they were somehow able to do so. I unable to use a phone number or email to recover my account. The account name is Sonia L. Leiter and the email originally used to set it up is *****@***.com*Please tell me what steps to take to recover my account.

GetHuman5947723 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5947723
Apr 11th, 2021 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 139900 others
0 customers following this

Timeline

GetHuman5947723 started working on this issue
Apr 11th 4:19pm

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