Facebook Customer Service Issues

Good evening, I am unable to access my page Ella Melne. It was hacked around March 1st, including my inbox. After numerous complaints, it was blocked. Today, I restored my inbox linked to the account. I managed to change the password on Facebook but still can't log in. It asks for a code sent to the phone linked to the account, which I no longer have. My current number is [redacted]. I hope for your assistance. [redacted]@email.lv

On December 29, [redacted], when trying to log into my account, I discovered that the sign-in email had been changed. Initially, I received an email from Facebook about the email change and was prompted to verify it. Concerned it might be a scam, I didn't proceed. Unfortunately, it seems the email was legitimate, as I'm now locked out of my account with both the email and password changed. Despite numerous failed attempts to regain access, I couldn't, causing frustration. I am adamant about not creating a new account and instead wish to recover my original one. I can still view it through my Mom's account under the name Zach B., with my birthdate being March 5, [redacted]. My profile picture is of a bald, middle-aged Caucasian man in a green T-shirt, wearing a pleasant smile. The correct email linked to the account is [redacted] Any help in resolving this issue would be greatly appreciated. Thank you for your assistance.

Hello, I am seeking assistance with my blocked Facebook account. Despite adhering to the platform's rules, my account is inaccessible. Unfortunately, my profile displays a white screen with no tabs, making it impossible to navigate or even reach out for support. I have not engaged in any activity that contradicts Facebook's guidelines. I request help in restoring access to my account, which can be reached at [redacted] or by phone at +7 [redacted]. Regards, Muratbek Zhenisbek

Hello! Apologies for my English. My name is Dmitij Bartulis. I recently tried to access my Facebook account after not using it for about 8-10 years. I had to verify my identity, sent my passport copy, and provided my alternate email for a response. Facebook's security team sent me an email on 27.03.[redacted] confirming my identity. However, when I tried to follow the link provided, it stated my account was blocked due to unusual activity detected on March 24, [redacted]. I've tried various ways to access it, even changing my password without success. I am unsure about the unusual actions mentioned and sincerely apologize if someone misused my account. I simply wish to regain access to my account and connect with my friends. How can I resolve this issue? Thank you for your assistance.

Hello Instagram/Facebook, Instagram is our primary platform for running our business. We value the opportunities it offers to engage with customers, gain followers, enhance our brand, advertise products, and monitor customer feedback in real-time. Adding Instagram promotions to our marketing strategy has been beneficial. Unfortunately, we are facing challenges with Instagram ads as our account keeps getting disabled. While we did breach the advertising policy once, we promptly rectified it. Despite complying with the guidelines thereafter, our account continues to be disabled. Our ads do not feature any prohibited content listed on Facebook's Advertising Rules page. We received an email (attached screenshot) stating that our advertising account was reactivated, but it was disabled again shortly after. This persistent issue has persisted for a month, causing frustration. Prompt resolution is crucial to resume our advertising activities without disruption to our business. We urge the Instagram and Facebook teams to address this matter promptly. If there are any errors on our end, we seek guidance on rectifying them. Warm regards, The Lullabuy

Hello Facebook Team, I am reaching out to report a concerning issue with my Facebook account. Recently, someone unauthorized gained access to my account, and I am currently unable to log in. This account is essential to me as I have been using it since [redacted] and it contains connections to friends, family, and important business contacts. I would greatly appreciate your help in recovering my account. Unfortunately, I am facing two main challenges. Firstly, the user ID associated with the account is linked to my Yahoo email, which I am unable to access due to forgetting the password. Secondly, the mobile number tied to the account is no longer active, making it impossible to receive verification codes. I kindly request your assistance in resolving this matter. Please contact me via my active email at [redacted] I am looking forward to your prompt response. Thank you.

My account was hacked on March 30 at 10:44 PM. Dealing with Facebook's customer service has been frustrating, as there is no direct communication available. I received a security code from them to verify my account, but by the time I tried to use it, my contact email had already been changed to a hotmail account, which I have never owned. This situation has left me unable to access my account and feeling worried about the privacy of my personal information and memories stored there. I have been using Facebook since [redacted] without any prior issues. As a middle school teacher residing in Hamden, this experience has made me feel vulnerable and at a loss for how to proceed. I am sharing my contact information in the hope of resolving this matter promptly. Thank you.

Dear Facebook Team, I am writing to inform you that my personal account, Jyoti Vishwakarma, associated with the pages "Jyotispeaks" and "Jyoti Vishwakarma," was disabled on March 26, [redacted]. It seems there was a reported intellectual or copyright violation, but I have not received any specific information regarding this issue. I kindly request assistance in reactivating my personal account. If needed, please provide contact details of the person who reported the violation or deactivate the specific page in question. For further communication, you can reach me at [redacted] Thank you for your attention to this matter. Sincerely, Jyoti Vishwakarma

I stayed up all night working on my nonprofit business and trying to set up a Facebook page. However, I found it challenging to create a Business Facebook page. I felt frustrated and upset. While working on my page, someone claimed I was in their account and asked me to send them photos, which made me feel harassed. I attempted to send the pictures in different sizes as requested, but encountered issues with the image size. Despite my efforts, I received a message saying my account may remain disabled if it does not comply with Community Standards. I have not used Facebook since January, and now I am unable to access my account due to this incident. I believe this individual targeted me based on my political views from the January [redacted] elections. I would appreciate it if someone from the corporate office could contact me at [redacted] to address this situation.

My Facebook account was hacked, and I was told it would be fixed today, but I still can't access it. I provided a copy of my enhanced license and recorded a video as requested. Despite these efforts, I am unable to log in. Communication with friends and family is crucial through this platform. I paid $40 for assistance that was not helpful. Please resolve this promptly; otherwise, I will demand a refund. Contact me at once as I have been without access since April 6. Thank you.

Dear Support Team, My account was disabled on April 9, [redacted], and I believe it was a mistake by the security system. I have provided all the necessary identification to prove my identity and request the reactivation of my personal Facebook account. I hope my appeal is reviewed promptly, and my account is reinstated. Thank you for your assistance in this matter. My ID is [redacted].

After I changed my email address for ads on Facebook, my account got locked as they suspected unauthorized access. Despite trying to reset my password and following their account recovery instructions, I've been unable to unlock it. I even emailed Facebook but received no response. The phone number provided was unhelpful. I rely solely on my email to log in and do not have a linked phone number. To enhance security, I entered a slightly different birth year during setup. I seek assistance to regain access to my account, adjust settings, and boost security measures on Facebook. How can I resolve this? Who should I reach out to for help?

This is my third attempt to seek assistance from GetHuman in unlocking my FB account. For the past week, my account has been locked, and attempts to unlock it have failed. The issue arose when I changed the email address for ads while using my laptop, a deviation from my usual access via tablet. Despite multiple password resets and following FB's account unlock instructions, as well as reaching out to FB's help center, I have not received any resolution or guidance on verifying my account. I only use email to access FB, as my phone number isn't linked. I possess a valid Government ID to confirm my identity, though my birthdate on the account is inaccurate by one year for security purposes. If anyone can advise on how to unlock my FB account, kindly email me with suggestions or instructions.

I previously mentioned that I am unable to post on my homepage/newsfeed. This issue began yesterday and I am unsure why I am blocked. I am certain my posts are not political or offensive. I am unable to rectify this on my own, so it seems the solution must come from your end. Kindly address and explain why this restriction is in place. Thank you.

I have been unable to access my account for some time now and I am eager to regain access. The issue arose as I had enabled two-factor authentication on the account, where I needed to input a password and a code sent via text. Unfortunately, my phone number changed before I could update it in my account settings, leading to my current lockout situation. I am deeply invested in this account and would appreciate any assistance in recovering it. You can contact me at [redacted] or [redacted]. My email address associated with the account is [redacted] The names I have used on the account are Ginger Tavenner, Ginger Louise, Ginger Louise Ayars, and dragonflywhisper. Please feel free to ask me any questions necessary to facilitate the recovery process. I miss my Facebook account dearly and am hopeful for your help in resolving this matter.

My account has been locked out. I called the number 1-[redacted] and spoke to someone with a Nigerian accent who requested $[redacted] to unlock it. I refused to pay. I am unable to access my Facebook account on my new phone with a different number since April 6th. I believe Facebook or a hacker locked me out and is now demanding money to unlock it. I want my account restored without any charges. I have a considerable number of friends on my account and manage a campaign for a friend, which I urgently need access to. Please assist me in restoring my account promptly. Thank you, Sherry F.

I am having trouble accessing my Facebook account due to a request for a six-digit code from the 'code generator'. I am unsure of where I am supposed to find this code as it is not showing up in my text messages or email. When attempting to seek help from Facebook support, they require a login backup file that I am also unfamiliar with. Any guidance on how to resolve this issue would be greatly appreciated. Thank you.

I recently encountered an issue with accessing my account. Upon changing my password due to a prompt received on my phone, I attempted to log in from my computer using the new password. Unfortunately, a message about unusual account activity led to my account being blocked. Despite my attempts to reset the password and secure the account, I have been unable to access any page for help or account recovery. I am willing to provide any necessary documentation to confirm my ownership of the account. However, I am struggling to find a way to do so as the Help page does not provide a link for confirmation. Can anyone assist me in resolving this matter? Thank you.

After spending 9 years in prison, I recently tried to log into my Facebook account but encountered issues with the password. Despite resetting it, I mistakenly typed a letter incorrectly. Facebook then attempted to help by sending a text to my new phone, which they didn't trust since it was a new device post my release. Similarly, my new laptop faced a similar problem. Even verifying my ID using my brother's phone failed to be recognized. Now they are asking me to verify through friends, providing a very limited selection to choose from. Unfortunately, most of my family distanced themselves during my imprisonment, making it uncertain if any of these friends will support me. I'm trying to reconnect with them on Facebook, as I suspect they might not even know I'm out, and I have no other means to reach them.

Subject: Urgent Help Needed for Hacked Facebook Profile Hello Facebook Team, I wanted to report a severe issue that I faced on Saturday, January 30th when my Facebook profile belonging to Andreas Schwarz ([redacted]) was hacked. To make matters worse, my business fan page for HigherMind, my company, was also compromised as it is linked to this profile. Despite my multiple attempts using the provided links and options on Facebook's platform, I have been unsuccessful in regaining control of my profile. The hacker has not only changed the email address and password but has also enabled 2-factor authentication, preventing me from accessing my account. Although I have reported the profile as hacked and changed the password to secure it, the 2-factor authentication barrier remains. This situation is urgent as my company heavily relies on Facebook for outreach, with over 10,[redacted] fans on our fan page. I kindly ask for your assistance in resolving this matter promptly. Thank you for your attention and support. Warm regards, A. Schwarz