Facebook Customer Service Issues

Archive 1436

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1436. It includes a selection of 20 issue(s) reported April 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook team, I don't understand why my account was disabled as I didn't break any of the rules set by Facebook. Could you please reconsider and reinstate my account promptly? I use it for studying, work, and keeping in touch with friends. Thank you for your commitment to maintaining Facebook as a secure platform.
Reported by GetHuman5940125 on venerdì 9 aprile 2021 07:53
Dear Support Team, I am writing to inform you that my Facebook account, which was linked to my Instagram account, has been disabled without any explanation. I have already submitted a request to the Facebook team, as I always adhere to the community guidelines, refraining from posting any illegal or inappropriate content. I use my real name on the account, and all the provided information, including my name and date of birth, matches the details on my official Facebook account. I kindly request your assistance in recovering my official Facebook account. Thank you, Facebook User Email: [redacted] Instagram Username: md_king_mughal Full Name: Md Yasir Beg
Reported by GetHuman-mohdyasi on venerdì 9 aprile 2021 08:08
My Facebook account has been locked for review since mid-October [redacted]. I was informed that I supposedly violated community standards. When I tried to dispute it by clicking on the review button, they requested my ID, which I reluctantly provided. However, my account is still stuck at a checkpoint with a message indicating that the review process may take longer than usual. If you have any suggestions on how I can resolve this issue, please share.
Reported by GetHuman-h_marroq on venerdì 9 aprile 2021 08:45
Hello, my personal Facebook account has been locked and I am unable to log in. I have submitted a photo to the Facebook team for verification. I always used my real name and pictures on my account, but someone reported my photos. I am currently facing the "We received your information" issue. I kindly request your assistance in recovering my personal Facebook account under the name "sbr Afh". I can be reached at [redacted] The mobile number linked to my Facebook account is [redacted]. Your help in recovering my disabled account would be greatly appreciated. Thank you.
Reported by GetHuman-sbrafh on venerdì 9 aprile 2021 08:55
Hello, I am having trouble accessing my personal Facebook account as it has been locked. I already sent my picture to the Facebook team and used my real name and photos on the account. Unfortunately, it seems someone reported my pictures. Now, I am facing an issue with the "we received your information" notification. I kindly ask for your help in recovering my personal Facebook account. Email: [redacted] ID Name: sbr Afh Contact number: [redacted] Thank you to the Facebook team. Love and appreciation for the Facebook team.
Reported by GetHuman-sbrafh on venerdì 9 aprile 2021 09:24
Dear Facebook Team, Hello, my name is Zubair Bhatti. I have been using Facebook for the past four years without violating any rules. Recently, my account was disabled, and I went through the verification process as instructed by the security team. However, it has been a while, and I am yet to receive any communication from Facebook. I believe my account did not breach any guidelines and I kindly request to expedite the review process and reinstate my account. Thank you, Zubair Bhatti Email: [redacted] Date of Birth: 22/7/[redacted]
Reported by GetHuman5940313 on venerdì 9 aprile 2021 10:12
Dear Facebook Team, I am experiencing trouble accessing my Facebook account because it has been locked due to unusual activity. Whenever I try to log in, I receive a message stating that my account has been locked due to unusual activity, but I do not see the option to "get started" to secure my account. Kindly assist me in resolving this issue and allowing me to regain access to my account. Thank you for your help. Sincerely, J. Gayen Date of Birth: 04/12/[redacted] Phone Number: [redacted] Email: [redacted]
Reported by GetHuman5940646 on venerdì 9 aprile 2021 12:58
Hello, I need urgent assistance. My name is Lauren Michelle Miller, formerly Schick. Last night at 3 am, my Facebook account got hacked. The recovery email and password were changed, and now the account doesn't show up in searches. Unfortunately, I couldn't report it right away since the "special login code" had expired. I never added a phone number to the account, which made recovery impossible. Every attempt to report the hack fails as it pulls up a different hotmail account for recovery. I'm desperate to retrieve my account to save years' worth of photos. The email associated with the account was [redacted] or [redacted] I'm counting on your swift assistance. Lauren Miller
Reported by GetHuman5940658 on venerdì 9 aprile 2021 13:02
My Facebook account was hacked on March 29th. I am unable to access it using any passwords, email, or phone numbers. I received a strange security code text while I was sleeping, indicating someone changed my password. Despite following Facebook's steps, I am unable to regain access. I've submitted my IDs and proof of the hack to Facebook's security email but received no response. The hacker even changed my contact email to a false one. I need help as Facebook is not assisting me in resolving this issue. It's distressing that someone breached my account and might have accessed my data. I am unable to contact Facebook support via phone or chat. I am reaching out to GETHUMAN for assistance, as I've heard positive feedback about their help in such situations. Thank you, Leslie.
Reported by GetHuman5940730 on venerdì 9 aprile 2021 13:23
I need assistance with an account created for my business some time ago. An individual who used to work with me has taken control of the account and is now using it without my permission. When I tried to change the password associated with my company email, I ended up locking the account. The individual then unblocked it using his phone number and replaced my email address with his own. I suspect that he is maliciously using the account to damage my reputation and that of my company, communicating with others as if he were me. I prefer not to engage with this person directly; instead, I am seeking to have the page removed entirely or at least have my name and business disassociated from it. The profile picture features my company logo, not my personal information, but the account is linked to my name and he has full control over it. I am currently unable to access the account as I have been blocked, so I have asked friends to report the page. I am uncertain of any other actions I can take at this point.
Reported by GetHuman5940767 on venerdì 9 aprile 2021 13:36
I woke up to emails from Facebook saying someone accessed my account from Arizona even though I'm in Michigan. They changed the recovery email to a hotmail I can't access. Facebook asks for ID to recover, but when I provide it, they prompt me to log in, which I can't.
Reported by GetHuman-eric_dun on venerdì 9 aprile 2021 14:17
Hello, my Facebook account got locked because I forgot my password. Unfortunately, I no longer have access to the phone number linked to the account and the password is saved on a phone that got stolen a while back. I'm stuck on a locked message and I'm eager to regain access to my account to reconnect with friends. Thank you for any assistance you can provide in resolving this issue.
Reported by GetHuman5941023 on venerdì 9 aprile 2021 14:44
My Facebook account got disabled unjustly. They seem to believe I'm below 13 years old. I signed up on Facebook back in [redacted], which should be evident from their records displaying my accurate birthdate. I have also downloaded all my account information, revealing the details from my page. Regrettably, the Help Center has not been useful in resolving this issue. Whenever I attempt to access the forms to address my problem, I am met with a block instead of being able to submit a form for assistance. A message appears stating that my account will remain disabled if they determine I am underage. How can I demonstrate my adult status when I can't even reach their support team via form submission, phone, text, or email? Facebook's customer support is severely lacking. Any guidance would be greatly appreciated.
Reported by GetHuman-ironkcsi on venerdì 9 aprile 2021 16:46
After removing my phone number from my Facebook account, Facebook disabled it. I tried the recovery form, but it doesn't accept my email address and prompts me to log in for more details. When I log in, I receive the message: "We Received Your Information Thank you for sending your information. Due to the impact of the coronavirus (COVID-19) pandemic, our review resources are limited. Consequently, we may not be able to review your account promptly. We apologize for any inconvenience." Does this imply that I won't be able to recover my account? Will Facebook take action? Am I out of luck?
Reported by GetHuman5940815 on venerdì 9 aprile 2021 17:25
Hello, I need urgent help with my Facebook account. A few days ago, my account was hacked by an unknown person. Despite trying multiple recovery methods, the hacker changed my phone number and email associated with the account. I urgently need assistance with this issue. My Facebook ID is /johnson.anointed.3. The hacker's email address used is [redacted] Thank you for any help you can provide.
Reported by GetHuman5941822 on venerdì 9 aprile 2021 17:47
I am unable to access my account on Facebook as the password I am using is not working. The email addresses linked to my account are no longer valid, so I am not receiving any verification codes. In the past, I could choose between receiving a code via email or phone, but that option is not available now. The process asks if I no longer have access to my emails, but when I click on it, I am redirected to a page that suggests logging in before changing my email, which is counterintuitive since I can't log in with the incorrect password. Facebook lacks good customer service, which is disappointing.
Reported by GetHuman5941833 on venerdì 9 aprile 2021 17:50
I believe my Facebook profile has been hacked. My original profile is missing, and there is now a different profile in its place. I have not made any updates to my profile recently. If there is a way to recover my original profile, I would greatly appreciate it. I suspect that I am being scammed by someone. Recently, I received a friend request from an account under the name Daniel Mayaka Onyiego, but upon acceptance, I discovered the profile name was actually Curt Rauhut. The scammer seems to have deleted or taken over my account.
Reported by GetHuman5941849 on venerdì 9 aprile 2021 17:54
I'm having trouble accessing all but one of my six Facebook profiles, which seems to have been hacked from someone in Puerto Rico. I mistakenly confirmed this unauthorized access, but now I want all my inactive accounts deleted or secured from further logins, except for necessary legal purposes. I may need some family photos from those accounts. Unfortunately, I'm unable to access these profiles or the associated email and phone numbers. You can reach me at the email address [redacted] I have also recovered another locked-out email at [redacted] Thank you.
Reported by GetHuman5942245 on venerdì 9 aprile 2021 19:19
When attempting to log into my account, I encountered an error message prompting me to confirm my identity. The system requested a code to be sent to the original email associated with the account, which was created with a 4-letter email address, "[redacted]". The issue seems to stem from Gmail's policy against creating email addresses with only 4 letters. I am seeking assistance in resolving this matter as I have all the necessary information for the account. Thank you for your time.
Reported by GetHuman5942700 on venerdì 9 aprile 2021 21:16
I've had a Facebook account for years. It got hacked, so I created a new one. Unfortunately, Facebook closed it, and I'm not sure why. I tried opening another one, but the same issue occurred. It seems Facebook doesn't recognize my phone number or email address as mine, even though I've been using them for years. I'm unable to receive the code for verification. When I tried using my email, Facebook said it's closed. I'm at a loss about what to do next. Can anyone help?
Reported by GetHuman-kbcaudil on venerdì 9 aprile 2021 21:21

Help me with my Facebook issue

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