Facebook account hijacked.

GetHuman-joshirv's Recover Hacked Account issue with Facebook from April 2021

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-joshirv's own words
Get access to my hijacked Facebook account. ... My account has been hijacked. The hacker has changed the retrieval email address and removed my phone * from the recovery options. I am completely unable to recover my account from the hacker. I would expect Facebook would offer other alternatives to regain access to hijacked accounts, or a way to contact customer service to help.
There is no option to retrieve an account when the hacker changes the retrieval email and removes the phone *. There has to be other options to claim your Facebook account.
Getting access to my account back from the hacker.
I've been using Facebook for over ** years and have developed many personal and professional contacts through it. I have never been banned or reported.
I've tried all options Facebook has available.
How GetHuman-joshirv fixed the problem

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Recover Hacked Account issue
Reported by GetHuman-joshirv
Apr 1st, 2021 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 139957 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-joshirv started working on this issue
Apr 1st, 2021 7:51pm
GetHuman-joshirv indicated the issue is not fixed yet.
Apr 1st, 2021 11:57pm
GetHuman-joshirv indicated the issue is not fixed yet.
Apr 2nd, 2021 12:02am
GetHuman-joshirv indicated the issue is not fixed yet.
Apr 2nd, 2021 1:03am