Facebook Customer Service Issues

Archive 1432

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1432. It includes a selection of 20 issue(s) reported March 30, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Facebook Support Team, I want to express my dedication to following the Facebook community guidelines since I started using the platform. Unfortunately, my account was temporarily disabled due to being hacked. This morning, I received an email notifying me that an unauthorized user with the email ([redacted]) had joined Islamic-Gallery and accessed my business manager accounts (Meetion By Lulu and Lulu Collections). I did not authorize this individual to make changes to my accounts or information. You can review the activities and changes made, including the upload of inappropriate images. My main goal on Facebook has always been for business purposes, evident in my three business pages. Without access to my account, I am unable to continue running my business effectively. I want to emphasize that I have always adhered to Facebook policies and should not be penalized for the actions of a hacker. I kindly request the Facebook Support Team to assist me in recovering my account as it is crucial for my business operations. I appreciate your understanding and prompt attention to resolving this matter. Thank you.
Reported by GetHuman5903527 on Tuesday, March 30, 2021 1:11 PM
Yesterday, on March 29, [redacted], my Facebook account, which I've had for around 10 years, was compromised. Someone changed my password during the early morning when I wouldn't have been online. Unfortunately, I can't access my account to reset the password because I have a new email that I didn't update in my settings. Therefore, if Facebook sends a verification code, it goes to the old email, making it impossible for me to retrieve it. Despite my efforts, I haven't been successful in regaining access. I briefly created a new account with my new email to verify the status of my old account, but I have since closed it. I only wish to regain access to my old account, update the necessary information, and secure it from further incidents. Thank you. - Sue Fulcher
Reported by GetHuman-hsbf on Tuesday, March 30, 2021 1:43 PM
I recently received an email notifying me that my account had been accessed from a computer in IL and that my password was changed. Upon trying to log in and rectify the issue, I discovered that the recovery email linked to my account had been changed without my authorization. It seems that the process to reverse this change, as outlined in the Help section, did not occur as I did not receive any notification of an email change. Additionally, my attempt to upload a photo ID for identity verification was unsuccessful, as I encountered an error that redirected me back to the login page. I urgently need to regain access to my account to safeguard my photos and then proceed with deleting the account due to these concerning security breaches. I am eager to follow any necessary steps to resolve this matter promptly. Please note that this email is the only valid contact for communication regarding my account, and I can provide a photo ID from this email address to verify my identity. Thank you for your assistance.
Reported by GetHuman-knhanse on Tuesday, March 30, 2021 1:50 PM
My Facebook account was disabled while I was setting up a professional page for my e-shop. I'm unsure why this happened, perhaps it was because it's not a common activity linked to my account. Unfortunately, I can't figure out how to prove my account is legitimate. I received an email with a "protect your account now" button, but clicking it just leads me to a message stating my account is disabled. I'd appreciate any guidance on how to regain access to my account or how to contact Facebook for assistance. Thank you.
Reported by GetHuman5903696 on Tuesday, March 30, 2021 2:01 PM
Recently, my Facebook account (email: [redacted]) was permanently disabled due to security concerns. Facebook suspected my account was accessed by a fake user or someone trying to steal it, leading to its disabling for 30 days. I made an error filling out the security verification form Facebook provided during the appeal process. In the third section, I mistakenly uploaded the wrong photo instead of my face picture and submitted it hastily. Despite submitting additional appeals and attempting to contact Facebook support, I have not been successful in resolving this issue. My account, which I have had for 7-9 years and many childhood friends, was unexpectedly disabled, and I am devastated. I am actively seeking ways to address this problem, including seeking help online. I am eager to provide any necessary evidence to verify my account's security. If anyone can assist me, please reach out via email. Apologies for any language errors. Thank you.
Reported by GetHuman-mfaizfa on Tuesday, March 30, 2021 5:42 PM
I am reaching out because on Sunday, March 28th, around 12:30 a.m., my account was hacked while I was sleeping. The hacker changed the email associated with my account and removed my phone number, locking me out completely. Despite my attempts to prove my identity through emails from Facebook, the hacker gained control of my account and I have lost access to everything. I treasure the memories stored on my Facebook from as far back as [redacted], and I am desperate to regain access. I am willing to provide my ID if needed, as I have exhausted all options provided by Facebook to no avail. The hacker is now receiving verification codes through the new email they added, further blocking my access. Please, I kindly ask for your assistance in helping me recover my account. I appreciate your prompt attention to this matter.
Reported by GetHuman-myajimen on Wednesday, March 31, 2021 9:57 AM
I am reaching out regarding an unfortunate incident that occurred on Sunday, March 28th, around 12:30 a.m. While I was asleep, my Facebook account was hacked. The hacker changed the associated email to an unfamiliar one, removed my phone number, and locked me out completely. Despite having email evidence from Facebook indicating it wasn't me, the hacker still managed to access and control my account, preventing me from recovering it. My Facebook holds precious memories dating back to [redacted], and I am desperate to regain access. I can provide the emails received during the unauthorized access as proof. Unfortunately, the account recovery links have expired, and verification codes are being sent to the hacker's email. I am willing to provide my ID for verification. I have exhausted all possible avenues to reclaim my account without success. This situation has left me extremely distraught as I have never encountered such a breach before. Your prompt assistance in helping me retrieve my account would be greatly appreciated. Sincerely, M.J. Jimenez
Reported by GetHuman-myajimen on Wednesday, March 31, 2021 9:59 AM
I am reaching out regarding an incident that occurred on Sunday, March 28th around 12:30 a.m. while I was asleep. My account was compromised, with the email associated with it being changed to an unfamiliar one and the phone number removed, leaving me locked out completely. Despite providing evidence through emails from Facebook showing that I was not the one making these changes, I was still unable to regain control. I have important memories on my Facebook account and I am desperate to recover it. I have documentation of the emails received during the unauthorized access showing my attempts to rectify the situation. Unfortunately, the verification links have expired and codes are being sent to the hacker's email. I am willing to provide my ID to assist in recovering my account. I have exhausted all options presented to me and am disheartened by this experience. I would greatly appreciate any help in reclaiming my account rather than starting anew due to the sentimental value of my pictures dating back to [redacted]. Thank you, Mya J.
Reported by GetHuman-myajimen on Wednesday, March 31, 2021 10:05 AM
I am reaching out because on Sunday, March 28th, around 12:30 a.m., my account was hacked while I was asleep. The hacker changed the email associated with my account to one I do not recognize, removed my phone number, and locked me out completely. Despite my attempts to alert Facebook through emails showing I wasn't the one logging in, the hacker gained control and barred me from everything. My Facebook holds valuable memories, and I am eager to recover it. I can provide the emails received that night as proof. Unfortunately, account recovery links have expired, and verification codes are going to the hacker's email. I am devastated to lose access to my account with memories dating back to [redacted]. I am open to providing my ID for assistance, as I have exhausted all options. This is a distressing first-time experience for me, and I seek help in reclaiming my Facebook account.
Reported by GetHuman5907231 on Wednesday, March 31, 2021 10:08 AM
I received a security notification email from your team a month ago indicating an attempted login to my account, resulting in the activation of 2-factor authentication, which now restricts my access. Despite attempts, I am not receiving the required 6-digit code on my phone to log in to my account from any device. The platform guides me to locate the Code Generator, but I cannot follow these instructions as I am locked out of my account. After submitting a form with personal details and driver's license, I have not received any response for three weeks. I also forwarded the email to [redacted], [redacted], and [redacted], but the disabled address bounced back due to being full, and I have not received any feedback from the other two. I seek guidance on disabling two-factor authentication to regain access to my account promptly. Thank you, Amy G.
Reported by GetHuman-mindick on Wednesday, March 31, 2021 7:20 PM
Dear Facebook Team, Hello, Sir. My name is A. I have been using Facebook for the past 11 years, always complying with the rules. Recently, my account was blocked, and after confirming my identity as requested, I have not received any further communication. My account holds important business contacts and family connections; I kindly request to have it reinstated promptly. Thank you for your attention. Best regards.
Reported by GetHuman-abdostar on Thursday, April 1, 2021 2:10 AM
Hello, I am seeking assistance to regain access to my Facebook account for Isabel Camillo Saraza. I am indeed Isabel Camillo Saraza and I am prepared to provide any necessary documentation, such as a government ID or birth certificate, to verify my identity. My account was compromised, and the hacker changed the associated email address and password, preventing me from accessing it. My account holds vital information, including materials for my kids' homeschooling. The unauthorized email address [redacted] does not belong to me. My legitimate email is [redacted] Thank you for your help in recovering my account.
Reported by GetHuman5910602 on Thursday, April 1, 2021 2:24 AM
Hello, I would like to address that my Facebook account was disabled by your team without any apparent reason. This account holds valuable personal data that I need to retrieve. I am providing my details for your review and request the reactivation of my account. Thank you, Facebook team. Name: AJ Saxena Email: [redacted] Date of Birth: 01/04/[redacted] This Account Will Be Disabled in 22 Days Kindly consider this matter as I have limited time left to request a review before my account is permanently disabled.
Reported by GetHuman5911300 on Thursday, April 1, 2021 11:44 AM
Hello, I noticed that my Facebook account was hacked into on March 3, [redacted]. The primary email address associated with the account, [redacted], was changed to [redacted] by the hacker. Any attempts to reset my password are now being sent to the new email, which is not mine. I enabled 2-factor authentication on a device that had an open session to try to secure my account. Unfortunately, when I logged out of all sessions to remove the hacker's access, I also lost access on my open device. Consequently, I can't access my code generator to approve new login attempts. I have reached out to [redacted] and [redacted] multiple times, but I keep receiving generic responses promising an email that never arrives. I rely on Facebook for communication within several groups I am a part of, and this lack of response is frustrating. Please help me regain access to my account with the email [redacted] and mobile number +[redacted]71. Thanks, Bruce Smith
Reported by GetHuman5911781 on Thursday, April 1, 2021 2:18 PM
I have received multiple notifications from Facebook stating that my posts or comments do not align with their community standards. This is the third occurrence, and I have contested the previous two instances. Unfortunately, there is no option for me to discuss or appeal these decisions with a human reviewer. Moving forward, I refuse to accept the automated censorship without considering the context of my posts. I am requesting a review by a person to address this matter thoroughly, rectify the situation, and remove any negative marks from my profile. I am eager for Facebook to reach out to me. You can contact me through my Facebook profile under the name Jordon Shadey Cookies, or via email at jordontnyc3[at]gmail.com.
Reported by GetHuman-jordontn on Thursday, April 1, 2021 4:19 PM
I am confused as to why my account was disabled. Approximately a month ago, I attempted to log in, and noticed that both my email address and password had been altered; I suspect it was due to hacking. Originally, my email was [redacted], and although I moved four years ago and switched to [redacted], I could still access my account. On March 31st, at Best Buy, I initiated the process to reset my password to terrahl1999. Being an 80-year-old retired educator, Facebook is my primary means of staying in touch with friends and former students. I am unsure of what transpired, possibly someone posted something during the hacking incident. As I have limited vision, social media is vital for my interactions. Besides the mentioned email, I can be reached at [redacted], residing at [redacted] N Foothills Dr, Tucson, AZ. Any support in resolving this matter would be deeply appreciated. - Bob D.
Reported by GetHuman5912731 on Thursday, April 1, 2021 5:41 PM
I am a Federal Chaplain and follower of Jesus Christ. I have been sharing posts about Jesus since [redacted]. Recently, my account was blocked from sharing posts publicly. I want to know why. I share messages to encourage people to have faith in God in these challenging times. I aim to spread positivity and uplift my fellow humans. My life events led me to Jesus, and I feel blessed. The world needs encouragement to persevere, especially now. Please help me continue sharing to inspire others. God will bless you for your support. Stay blessed and encouraged.
Reported by GetHuman-savedguy on Thursday, April 1, 2021 8:04 PM
On March 31, [redacted], I encountered a concerning issue with my Facebook account. While posting about the Georgian country, my account under my real name Rasa Douglas was hacked and disabled. The hacker removed my password and telephone number from Facebook's database. Despite contacting Facebook through the email linked to my account, I faced difficulties in recovering my account. The hacker changed the password, and I did not receive any code to my telephone number or an email from Facebook to reset my password. The hacker is actively trying to impersonate me from [redacted] Ravello Court, Victorville, California, [redacted], USA. This account was created for my business, with [redacted] business advertising pages on Facebook platform. My email on the account was [redacted], and the contact telephone numbers affected are [redacted] and [redacted] I seek assistance to resolve this security breach promptly.
Reported by GetHuman-rasadou on Thursday, April 1, 2021 9:19 PM
Dear Sir, I am experiencing issues with my marketplace. Please grant me the necessary authority to resolve this matter. I am sharing details about a catalog named "Trendy Rayon Women Kurta Sets" for your reference: Kurta and bottomwear fabric is Rayon, with three-quarter sleeves, a printed pattern, and Sharara bottoms. The multipack includes single items available in sizes XL, L, M, and XXL. The dispatch time is 2-3 days, and easy returns are an option if any issues arise. For proof of safe delivery standards, please click on the following link: [redacted]. Thank you for your assistance with this matter.
Reported by GetHuman5914668 on Friday, April 2, 2021 3:47 AM
Hello, My Facebook account under the name of Commander Mehrdad, created in [redacted], with nearly 7 years of activity and [redacted] followers or friends, was suddenly disabled three days ago. It was an account advocating for human rights against the suppression of the Iranian regime, reflecting the activities of the November [redacted] uprising and its martyrs. I request the swift reopening of this account as it had trusted followers, including some political figures like Mr. Stevenson. This is the first time my account has been abruptly disabled, and I am unsure of the reason behind it. Three days ago, I received an email notification in my Gmail regarding the closure of my account, to which I promptly responded, emphasizing its human rights advocacy nature and lack of prior issues. I have sent them photos and motivational clips from Facebook related to this account. I await your actions - thank you.
Reported by GetHuman5915655 on Friday, April 2, 2021 2:03 PM

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