My facebook account was hacked and taken over early this morning. the email address an...

GetHuman-vohrak's Recover Hacked Account issue with Facebook from March 2021

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-vohrak's own words
My facebook account was hacked and taken over early this morning. the email address and mobile phone number tied to the account has been changed. On trying to secure the account - the system keeps wanting to send an OTP to an unknown email address which I do not recognize.**I did upload my drivers license info to Facebook to prove that the account is mine. The email address of the account is *****@***.com and the mobile number tied to the account was ***-***-****.**I did receive notifications on my phone that my password was changed by someone in Florida at * AM this morning. I also received an OTP required to change password but the account was taken over and hacked inspite of me not responding to those texts.**Please help!

GetHuman-vohrak did not yet indicate what Facebook should do to make this right.

How GetHuman-vohrak fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-vohrak
Mar 30th, 2021 - 4 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 139768 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-vohrak started working on this issue
Mar 30th 8:32pm
GetHuman-vohrak indicated the issue is not fixed yet.
Mar 31st 10:53am
GetHuman-vohrak indicated the issue is not fixed yet.
Mar 31st 10:54am
GetHuman-vohrak indicated the issue is not fixed yet.
Mar 31st 10:54am
GetHuman-vohrak indicated the issue is not fixed yet.
Mar 31st 10:55am

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