Facebook Customer Service Issues

Jan 15, [redacted]: Submitted an application to accept donations for our charity. They require a bank statement from the last 6 months with the logo and complete account details or a letter from the bank with this information. Feb 5, [redacted]: Sent the bank statement to Facebook. Application is currently in review. Mar 9, [redacted]: Application status still shows as "in review." Reattached the bank statement. Mar 10, [redacted]: Received a response regarding Financial Administration; bank statement was attached again. Support Response: At this time, there isn't a direct support link available for the Facebook Charitable Giving Team. Upon reviewing your organization's account, it was confirmed that there is an active ticket with the Facebook Charitable Giving Team. They will contact you with any updates once available. For further queries on receiving donations on Facebook, feel free to reach out.

I recently became the Admin for my company's Facebook page. However, shortly after logging in for the first time, I was unexpectedly locked out due to supposed "unusual activity" on my account. I urgently need access to the page to fulfill my responsibilities. Despite multiple messages sent to Facebook, I have not been given the chance to verify my identity or resolve the issue. This situation is very frustrating, and I'm seeking assistance to regain access to my account promptly.

Hello, I am seeking assistance regarding the hacking incident of my social media accounts. My name is Carlos Dominguez, a photographer based in England. Several months ago, my Facebook account was compromised, leading to the display of an ISIS flag as my profile picture. Consequently, both my Facebook and Instagram accounts were affected, with Facebook remaining inaccessible. As a married individual with a child, photography is my profession, along with a small business specializing in concrete products. Notably, advertising on Facebook was part of my promotional strategy for a book highlighting an amusement park named Dreamland. My online presence primarily focused on connecting with family and friends, as well as showcasing my photography and my concrete business. Expressing personal beliefs in religious or political matters was never part of my online activity. I kindly request your help in recovering my Facebook accounts, as they hold significant value for both my personal and professional life. The affected accounts are linked to my email address [redacted], and you can find one of the accounts at www.facebook.com/carlosdominguezconcrete. I am willing to provide further details if needed. Warm regards, Carlos Dominguez

On March 18, [redacted], my Instagram account, username: randomwallows, was disabled unjustly for allegedly violating their terms of service. Upon reviewing the terms, I am certain that I have not breached any guidelines. Instagram has not specified which rule was supposedly broken. I always maintain respect on the platform. I strongly believe this is an error, and my account was disabled mistakenly. Despite my efforts to appeal this decision multiple times, I have not received any response from the Instagram team. I am reaching out for assistance in reinstating my account. This situation is causing me great anxiety; I struggle with anxiety, and this only exacerbates it. The account is crucial for a music band partnership and impacts my professional endeavors as a social media manager for a college project. I implore you to support me in resolving this matter.

Hello Facebook team, I am reaching out because my personal Facebook account has been disabled without reason. I want to assure you that I have always followed the community guidelines and used my real name, photos, and phone number on my account where I stored personal data. My account is linked to my PUBG, Instagram, TikTok, Lazada, etc. Due to a deactivated number, I am unable to log in. I kindly request your assistance in verifying my identity through my picture so I can regain access to my account. Thank you for looking into this matter. Best regards, Mohd Ayas (Jó Ñÿ Šiñs) Email: [redacted] Current Phone Number: [redacted]2 Lost Phone Number: [redacted]9 Date of Birth: 8 March [redacted]

About a month ago, I canceled my original Facebook account but when I logged in, the name Selena Igartua appeared, which has been linked to my account for years without my understanding why. I need assistance in resolving this issue as it is tied to my phone number and email address. Additionally, there is a ghost account named blitzgreeg maldonado that I created for gaming purposes with Facebook apps in the past that needs to be deactivated. I no longer want to receive emails for these accounts, including one possibly associated with frontier.com or comcast.com. My original account under Lisa Baughman should be removed from your system as it was canceled previously. I am willing to provide more information if needed. Thank you for your help.

Someone has taken the liberty of putting up all my personal items for sale on Facebook Marketplace. I have reported each item, as this situation needs immediate resolution. Despite reaching out to law enforcement, unfortunately, they seem unable to assist. The individuals involved are engaging in deceptive practices. They have wrongfully taken possession of our belongings through fraudulent means. Despite promises to return the items, they have since taken legal action against us and blocked any attempts at communication on Facebook, complicating efforts to reclaim our property. Surprisingly, they have now begun listing our possessions on Marketplace, which they have no right to do. Any items they attempt to sell moving forward rightfully belong to us! It is crucial for Facebook to intervene, prevent further sales, and prohibit this individual from profiting off our possessions. The person in question is Sherah L. from Cherryvale, KS [redacted].

To whom it may concern, I am writing regarding my old Instagram account, under the username "paarrtyonwayne", that is linked to my old email address [redacted], of which I no longer have access. This account has been inactive for almost 9 years. I have previously reached out to Instagram to request the removal of this account and have also reported it multiple times within the app. As I am currently serving in the British Army, it is important for me to have control over my online presence. Keeping this account active may impede my career progress. I am willing to provide any necessary identification to verify that the account belonged to me when I was 13 years old in order to have it permanently removed from your platform. I would greatly appreciate your help with this matter and am eager to receive a response soon. Thank you for your assistance. Oscar Baumber

Dear Facebook Team, I hope you are doing well. I am contacting you regarding a technical issue I have been experiencing recently. I received a message indicating that my account was locked on 16 March 21. I followed the steps provided to unlock my account, but after selecting 'Confirm that this is my account,' there was no 'Get started' button visible to proceed further. I have attached 2 screenshots illustrating the steps for your reference. I kindly request your urgent assistance in resolving this matter so I can regain access to my account promptly and resume socializing with my friends and colleagues. Username: [redacted] Phone number: +20 (0) [redacted] Thank you for your prompt attention to this issue. Warm regards, Nusayba T.

Hello, my Facebook and Instagram accounts are currently disabled due to an age-related issue. I have taken steps to secure my account by changing my password and verifying my friends' faces. I haven't posted anything that violates privacy or contains offensive content. I was born in [redacted], which meets the age requirements. I am concerned because my work page is linked to my Instagram account. I hope to have this issue resolved promptly. My email is [redacted], and I go by Antonio Pappacena. Thank you for your assistance. Italy - 26/03/[redacted].

My personal Facebook account was disabled without reason. I didn't violate any community guidelines. Please review my account and avoid illegal or explicit content. I am a genuine user and provided necessary identity verification. Kindly reopen my account promptly. Thank you, Facebook Team.

I have been using my Facebook account for over a year, but I no longer have access to the email address I used to sign up with. My cellphone, where I stored all my important information including email and Facebook passwords, was stolen. I recently got a new phone and tried to log in to Facebook but failed. I used the "Forget password" option and received login codes via my phone number listed on my Facebook account. However, after resetting my new phone, I forgot I no longer had easy access to my Facebook account. Now, I can't log in. Since I can't access the email linked to my Facebook account, I would appreciate it if Facebook can send login codes to the phone number listed in my account. Thank you.

To Whom It May Concern, In [redacted], I, AS, created a Facebook account under the name Khutsane Tombstones using the phone number +2[redacted] and email [redacted] Initially, Facebook did not allow for business pages, leading me to use this personal account. As Facebook evolved, I transitioned to two business pages linked to Khutsane Tombstones; KhutsaneTombstones (Pty) Ltd and Khutsane Policy. Growing to about 39,[redacted] likes through ads, KhutsaneTombstones (Pty) Ltd became a vital customer-generating platform until an employee, PZ, engaged in misconduct leading to her removal and subsequent termination. Following suspicions, I activated 2FA, adding security measures. Unfortunately, a theft incident left me without access to my accounts and necessary 2FA authenticator. This situation has halted payments for Facebook ads. I am seeking assistance in deactivating 2FA to regain access to my account [redacted] in order to resume business activities and payments. Attached are supporting documents to verify ownership and authorize account adjustments. Your help in this matter is greatly appreciated to revive our business and maintain relationships with our clients established through Facebook. Thank you for your understanding.

My account has been compromised recently by someone who accessed it through my email. They changed all my login information, preventing me from accessing or securing my account. The account was originally registered under the name Mike Richmond with the email [redacted] and phone number 07[redacted]99. I began receiving messages about password changes, but the verification codes were being sent to the hacker's email, allowing them to alter my account details. On March 24th, I received an email notification from Facebook stating that my primary email had been changed at 09:17 hours without my knowledge. Since then, the hacker has taken control of my account, making it impossible for me to secure it. I suspect he changed my profile name to mike.richmond.[redacted] and removed my phone number. I am unable to locate my original account to report the hacking incident. My Facebook account is linked to my business, LR Tree Surgery & Ground Maintenance, which is a significant source of revenue for me. I kindly request assistance in regaining access to both my personal and business accounts. Please contact me at 07[redacted]99 or through my new email [redacted] My personal account holds sentimental messages from my late mother.

I suspect that my account has been compromised in the last few days through my email. The individual involved has altered all my login details, leaving me unable to access or secure my account. I started receiving notifications inquiring about password changes, but the codes were being sent to the hacker-controlled email, enabling them to modify all my information. On March 24th, I received an email from Facebook confirming a primary email change at 09:17 hours, an action I did not initiate. Subsequently, the hacker took over my account, barring me from regaining access to secure it. It seems the profile name was changed to mike.richmond.[redacted], and the hacker created a new email while removing my phone number, making it challenging to locate my original account for reporting the breach. My Facebook account is crucial for my business, LR Tree Surgery & Ground Maintenance, from where I derive a significant portion of my clientele.

I am seeking assistance. Recently, I discovered various loan and credit card applications made using my personal information across different states, following the data breaches on Facebook. To address this, I attempted to reduce my public data exposure. Unintentionally, I adjusted my visible birth year to [redacted] on Facebook, unaware this would affect my account due to my real birth year being on record. I was then prompted to verify my identity, which I promptly did. My sincere apologies for the oversight that led to my account being restricted for nearly four months. I am the administrator for my high school reunion, lead Christian prayer groups, keep in touch with friends, and was looking forward to sharing my son's upcoming wedding on Facebook. Having undergone brain tumor surgery in June, I received vital support through Facebook groups and strive to help others. Due to these reasons and more, I kindly request the reinstatement of my account. Thank you for your assistance. Jamie White Wyatt Fayetteville, GA, USA

After assisting in planning a surprise party for my mother's friend, I had a pleasant encounter with a girl and her siblings. I shared my Facebook with her, hoping to stay in touch. After two days, she messaged me, but I couldn't reply as the messages kept failing. When I tried to visit her profile, I couldn't message, like, or add her as a friend. It seems like I may have been blocked, but I'm puzzled as we only met recently. I even created a new account to inform her of the issue, but the same problem occurred. I'm unsure why this is happening and would appreciate any insights.

On March 27, [redacted], I received a notification about an attempt to access my Facebook account. Unfortunately, when I tried to log in, I couldn't due to "incorrect email/password" issues. After checking my email, I found a message confirming the unauthorized access attempts. Despite following the link provided to rectify the situation, I was still unable to regain access. The email associated with my account, [redacted], has been altered, along with the recovery options and password. I am unable to proceed past the email verification step as the email address linked to my account now is [redacted] I seek assistance in recovering my account and am willing to provide necessary identity verification if needed.

I've been blocked from my account for calling out a troll who has been spreading hate on multiple sites. It's disappointing that the person causing issues is not being addressed while I'm the one facing consequences. It seems like there might be a lack of proper monitoring in place. Mr. Z, are you truly enforcing the rules you claim to have? I wasn't even given a chance to edit my post before being censored. This situation raises concerns about selective punishment rather than fairness. I urge you to thoroughly investigate the original poster's actions and reconsider your decisions. Perhaps utilizing automated systems instead of human monitors is leading to oversights in maintaining a safe online environment.

I have encountered an issue with Facebook advertising that I wanted to bring to your attention. I have unfortunately fallen for misleading advertisements twice, both promoting women's clothing. Upon receiving the items I purchased, it was evident that they bore no resemblance to the products pictured in the ads. The customer service representatives were unhelpful, providing vague return addresses and proposing a mere 15% reimbursement if I chose not to bear the return costs. The most recent company implicated in this is Roselin, but I have reason to believe that the numerous clothing ads on my Facebook feed stem from the same unethical company, operating under various names. These operations are likely based overseas. I am eager to eliminate clothing advertisements from my Facebook feed entirely. Despite my efforts to block them, new ads under different aliases persist, much like persistence of robocalls. I implore you to investigate these disreputable companies with which you are involved. I am certain that I am not the sole dissatisfied customer facing these issues. I urge you to take action.