My mom Theresa Pollock needs help to get back on her facebook account but she doesnt kn...

GetHuman5883551's Recover Disabled Account issue with Facebook from March 2021

Help with my Facebook issue
Before contacting them, items GetHuman5883551 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman5883551's own words
My mom Theresa Pollock needs help to get back on her facebook account but she doesnt know her password or email address how can she get her account back also she had a guy catfish posing as her and made a new account as her with her name mis spelled and we have reported it but he is countining to pretend to be my mom how can we stop him from doing this * Thank you Stephanie Pollock

GetHuman5883551 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman5883551
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 139281 others
0 customers following this


GetHuman5883551 started working on this issue
Mar 24th 6:45pm
GetHuman5883551 shared this issue with friends on Facebook
Mar 24th 6:49pm