I had some issues with my phone so I had to go to metro they checked it out had to rese...

GetHuman5884549's Can't Receive Code to Reset issue with Facebook from March 2021

Help with my Facebook issue
The issue in GetHuman5884549's own words
I had some issues with my phone so I had to go to metro they checked it out had to reset the phone it deleted my Facebook when I try to reset password it uses a old email which I have my new on there but won't let me remove the old one on there I don't have access to it recognizes my account a profile but won't allow me to get the code via my phone number on the account I have had same account for years

GetHuman5884549 did not yet indicate what Facebook should do to make this right.

How GetHuman5884549 fixed the problem
Went thru all my Google password tell I found it I only use a couple so it was one out * an I figured it out thank goodness
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Can't Receive Code to Reset issue
Reported by GetHuman5884549
Mar 24th, 2021 - 2 months ago
GetHuman5884549 shared how to fix
Seen by 4 customers so far
Similar issue to 139264 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman5884549 started working on this issue
Mar 24th 10:51pm
GetHuman5884549 confirmed the issue is fixed. Hooray!
Mar 25th 2:53am

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians