Someone got into my Facebook account and was able to change my account details. They ch...

GetHuman5881144's Recover Hacked Account issue with Facebook from March 2021

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Before contacting them, items GetHuman5881144 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5881144's own words
Someone got into my Facebook account and was able to change my account details. They changed the email address so that I now cannot log into my own account. In looking at my Spam folder of my aol account, I was able to find several emails from Facebook that someone had tried to change my password. This began on March *. So it looks like finally today, they were able to change my account details, hacking in, so that I cannot log into my own account.

GetHuman5881144 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5881144
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 139223 others
0 customers following this

Timeline

GetHuman5881144 started working on this issue
Mar 24th 4:12am
GetHuman5881144 indicated the issue is not fixed yet.
Mar 24th 4:12pm
GetHuman5881144 indicated the issue is not fixed yet.
Mar 26th 8:06pm

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