Hello,**A few weeks ago someone tried to log into my Facebook account from an unknown l...

GetHuman-sianrdi's Recover Hacked Account issue with Facebook from March 2021

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Before contacting them, items GetHuman-sianrdi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-sianrdi's own words
Hello,**A few weeks ago someone tried to log into my Facebook account from an unknown location and email address. I received a notification about it and I was prompted to reset my password and delete the persons email from the system.**I got sent a number of log on codes and one time passwords from yourselves but none of them worked. It asked for * factor authentication which I definitely didn’t set up. I tried all of the numbers I would have used and tried downloading an authentication app but again nothing worked.**I’ve been logged out of my account ever since and have tried to follow the process of logging back into it multiple times. **Is there anything you can do to help? *The email for the account is *****@***.com and the profile picture is a black horses head.**Many thanks,*Sian Dixon

GetHuman-sianrdi did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-sianrdi
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 44 customers so far
Similar issue to 139206 others
0 customers following this

Timeline

GetHuman-sianrdi started working on this issue
Mar 23rd 9:45pm
GetHuman-sianrdi indicated the issue is not fixed yet.
Mar 24th 10:44am
GetHuman-sianrdi indicated the issue is not fixed yet.
Apr 3rd 12:16pm
GetHuman-sianrdi indicated the issue is not fixed yet.
Apr 4th 6:52pm
GetHuman-sianrdi indicated the issue is not fixed yet.
Apr 4th 7:00pm
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Apr 4th 8:41pm
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Apr 11th 8:27pm
GetHuman-sianrdi indicated the issue is not fixed yet.
Apr 12th 7:16am
GetHuman-sianrdi indicated the issue is not fixed yet.
Apr 12th 9:34pm
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Apr 13th 7:13pm
GetHuman-sianrdi indicated the issue is not fixed yet.
Apr 13th 9:26pm
GetHuman-sianrdi indicated the issue is not fixed yet.
Apr 13th 10:41pm
GetHuman-sianrdi indicated the issue is not fixed yet.
May 5th 12:49pm
GetHuman-sianrdi indicated the issue is not fixed yet.
May 5th 1:44pm
GetHuman-sianrdi indicated the issue is not fixed yet.
May 6th 11:06am
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May 6th 4:25pm
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May 6th 6:14pm
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May 6th 7:17pm
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May 7th 7:40pm
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May 7th 8:09pm
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May 7th 9:33pm
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May 8th 9:22pm
GetHuman-sianrdi indicated the issue is not fixed yet.
May 8th 10:07pm
GetHuman-sianrdi indicated the issue is not fixed yet.
May 9th 8:09am
GetHuman-sianrdi indicated the issue is not fixed yet.
May 9th 9:53am
GetHuman-sianrdi indicated the issue is not fixed yet.
May 9th 11:19am
GetHuman-sianrdi indicated the issue is not fixed yet.
May 9th 12:50pm
GetHuman-sianrdi indicated the issue is not fixed yet.
May 9th 2:28pm
GetHuman-sianrdi indicated the issue is not fixed yet.
May 9th 2:59pm
GetHuman-sianrdi indicated the issue is not fixed yet.
May 9th 5:12pm
GetHuman-sianrdi indicated the issue is not fixed yet.
May 9th 7:00pm