someone hacked my account, changed my password on ********, the email to warn me of thi...

GetHuman-martseny's Recover Hacked Account issue with Facebook from March 2021

Help with my Facebook issue
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Before contacting them, items GetHuman-martseny may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-martseny's own words
someone hacked my account, changed my password on ********, the email to warn me of this went to my junk mail and I didn't look at it until a week later. at that point the email was already changed and I couldn't get in at all, the link that facebook sent me was "expired" to secure my account and the code to reset my password is set to go to an email that is not mine! facebook has done nothing to help and nothing they have available has worked, help please! i have so much valuable information on there :(

GetHuman-martseny did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-martseny
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 139161 others
0 customers following this

Timeline

GetHuman-martseny started working on this issue
Mar 22nd 4:30pm