My boyfriend's Facebook account was hacked. The hacker changed the password which kicke...

GetHuman5873562's Recover Hacked Account issue with Facebook from March 2021

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Before contacting them, items GetHuman5873562 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5873562's own words
My boyfriend's Facebook account was hacked. The hacker changed the password which kicked my boyfriend out of the account, and then the hacker changed the email that the account was created with. So now my boyfriend has absolutely no way of recovering the password because he can't even get into this fake email that this person created. He is distraught and panicking, worried about identity theft. He's working today and I can't for the life of me get ahold of an actual human. I've reported his account to try and get it flagged. Please, please help us. He's had this account for ** years.

GetHuman5873562 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5873562
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 139167 others
0 customers following this

Timeline

GetHuman5873562 started working on this issue
Mar 22nd 2:49pm

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