My Facebook account was hacked, the hacker changed my primary email to his, removed my...

GetHuman-gminyard's customer service issue with Facebook from March 2021

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-gminyard's own words
My Facebook account was hacked, the hacker changed my primary email to his, removed my phone number and changed password. Every time I try to get a login code, the only option they give me is to send an email login code to the one that hacked my account! His email is the only one listed, even though I did manage to add my new email (*****@***.com) they won’t send any codes to it. The hackers email is *****@***.com. It’s been a week since I sent a photo of my drivers license to them but have heard nothing. back. Please help!

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Customer service issue
Reported by GetHuman-gminyard
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 139109 others
0 customers following this

Timeline

GetHuman-gminyard started working on this issue
Mar 22nd 10:10am