My Facebook account was hacked, the hacker changed my primary email to his, removed my...

GetHuman-gminyard's customer service issue with Facebook from March 2021

Help with my Facebook issue
First: share to improve GetHuman-gminyard's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gminyard may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-gminyard's own words
My Facebook account was hacked, the hacker changed my primary email to his, removed my phone number and changed password. Every time I try to get a login code, the only option they give me is to send an email login code to the one that hacked my account! His email is the only one listed, even though I did manage to add my new email (*****@***.com) they won’t send any codes to it. The hackers email is *****@***.com. It’s been a week since I sent a photo of my drivers license to them but have heard nothing. back. Please help!

GetHuman-gminyard did not yet indicate what Facebook should do to make this right.

How GetHuman-gminyard fixed the problem

We are waiting for GetHuman-gminyard to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-gminyard
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 139109 others
0 customers following this


GetHuman-gminyard started working on this issue
Mar 22nd 10:10am