My facebook account was hacked and, email & phone no changed, alert was came to my emai...

GetHuman-iittris's Recover Hacked Account issue with Facebook from March 2021

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Before contacting them, items GetHuman-iittris may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-iittris's own words
My facebook account was hacked and, email & phone no changed, alert was came to my email and asked to submit a photo id, i did but it was not recovered. Now the link has expired and The recovery options DON'T WORK if the email and phone number on the account have changed. Yes, my husband got an email saying the password has changed. *I have many important info in that account*My facebook account is with name trish and origionally linked with below email******@***.com

GetHuman-iittris did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-iittris
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 139162 others
0 customers following this

Timeline

GetHuman-iittris started working on this issue
Mar 22nd 6:09pm

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