My Facebook account was hacked. The hacker changed my email, password, and phone number...

GetHuman-alliegx's Recover Hacked Account issue with Facebook from March 2021

Help with my Facebook issue
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Before contacting them, items GetHuman-alliegx may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-alliegx's own words
My Facebook account was hacked. The hacker changed my email, password, and phone number. This problem has been going on for nearly two months now.**When I checked my inbox a week after I got hacked, I was able to successfully change it back to my email. And of course I changed the password as well. Unfortunately, I wasn't able to change my mobile phone number, which brought me to another problem: the Two-Factor Authentication page. Since my phone number wasn't in the account, I wasn't able to receive the *-digit code needed to fully access my account.**And for a month, I've been trying and trying to get in contact with a representative from Facebook to help me resolve this issue, but no such support exists. The Help Center is a joke, the Help Community forums don't help either and have people who are trying to scam you with suspicious phone numbers and email. I tried submitting my ID in hopes of a response, but Facebook didn't even send me anything.**And after a month of trying, the problem got worse. My account was hacked again. And this time, I received no such email in my inbox about the email and password changes. Now I'm completely locked out of my Facebook account.**Can you help me here? I seriously hope money isn't involved because that would be bogus. Facebook is free.

GetHuman-alliegx did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-alliegx
Mar 21st, 2021 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 139010 others
0 customers following this


GetHuman-alliegx started working on this issue
Mar 21st, 2021 4:48am