Hello my name is Tony. My Facebook acct Tony J Robles, got hacked by a third party and...

GetHuman-tjrobles's Recover Hacked Account issue with Facebook from March 2021

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Before contacting them, items GetHuman-tjrobles may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tjrobles's own words
Hello my name is Tony. My Facebook acct Tony J Robles, got hacked by a third party and they have kicked my out of my acct. I was able to change the email address back to mine and password but once I try to enter the password it sends me to Login Code screen. So I'm stuck at that point. I don't know how to login codes. I have no access to get into my Facebook acct. Is there any way you can help me with this problem pleases? I have so much personal pictures that are very important to me especially my daughters birth pictures and I now I have no way getting into that.

GetHuman-tjrobles did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-tjrobles
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 139018 others
0 customers following this

Timeline

GetHuman-tjrobles started working on this issue
Mar 21st 2:48am