I have been hacked. I received an email to - MY EMAIL - on Thursday, ********* advisin...
GetHuman-pacunrs's customer service issue with Facebook from March 2021
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Help with my Facebook issue
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GetHuman-pacunrs's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pacunrs will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pacunrs can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-pacunrs may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-pacunrs's own words
I have been hacked. I received an email to - MY EMAIL - on Thursday, ********* advising that some one from California had signed into my face book account. It appears that they have changed my contact email to "LYALL*VKUEHNERT@HOTMAIL.COM" (small letters). I do not know this email or anything about it. I have been trying for over ** hours to change passwords and do all that is RECOMMENDED over the "HELP" sections of Face Book that I can access. I am unable to get SMS messages to my phone for unknown reasons. My telephone number will bring up MY account yet will not allow me to change my password or list another email address to use. I have been able to see the email when getting on Facebook from friends pages. The above address is now listed as my email address. The email that I received was done when I was sleeping and I was not aware of same. I have been unable to UN DO anything that has been done. I AM DESPERATE TO GET MY ACCOUNT BACK....THERE ARE YEARS OF PHOTOGRAPHS ON FACEBOOK AND MY IDENTITY HAS BEEN STOLEN. I HAVE NO IDEA WHAT IS BEING DONE IN MY NAME!!! PLEASE HELP!!!
GetHuman-pacunrs did not yet indicate what Facebook should do to make this right.
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