I have been hacked. I received an email to - MY EMAIL - on Thursday, ********* advisin...

GetHuman-pacunrs's customer service issue with Facebook from March 2021

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pacunrs will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pacunrs can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-pacunrs's own words
I have been hacked. I received an email to - MY EMAIL - on Thursday, ********* advising that some one from California had signed into my face book account. It appears that they have changed my contact email to "LYALL*VKUEHNERT@HOTMAIL.COM" (small letters). I do not know this email or anything about it. I have been trying for over ** hours to change passwords and do all that is RECOMMENDED over the "HELP" sections of Face Book that I can access. I am unable to get SMS messages to my phone for unknown reasons. My telephone number will bring up MY account yet will not allow me to change my password or list another email address to use. I have been able to see the email when getting on Facebook from friends pages. The above address is now listed as my email address. The email that I received was done when I was sleeping and I was not aware of same. I have been unable to UN DO anything that has been done. I AM DESPERATE TO GET MY ACCOUNT BACK....THERE ARE YEARS OF PHOTOGRAPHS ON FACEBOOK AND MY IDENTITY HAS BEEN STOLEN. I HAVE NO IDEA WHAT IS BEING DONE IN MY NAME!!! PLEASE HELP!!!

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Facebook

Customer service issue
Reported by GetHuman-pacunrs
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 139042 others
0 customers following this

Timeline

GetHuman-pacunrs started working on this issue
Mar 20th 6:26am