Someone has changed my email attached to my facebook account. I can see the email on m...

GetHuman-pacunrs's Recover Hacked Account issue with Facebook from March 2021

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Before contacting them, items GetHuman-pacunrs may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-pacunrs's own words
Someone has changed my email attached to my facebook account. I can see the email on my contact information when looking at my account from a friends account. I have been hacked. I received an email to *****@***.com - MY EMAIL - on Thursday, ********* advising that some one from California had signed into my face book account. It appears that they have changed my contact email to "LYALL*VKUEHNERT@HOTMAIL.COM" (small letters). I do not know this email or anything about it. I have been trying for over ** hours to change passwords and do all that is RECOMMENDED over the "HELP" sections of Face Book that I can access. I am unable to get SMS messages to my phone for unknown reasons. My telephone number will bring up MY account yet will not allow me to change my password or list another email address to use. I have been able to see the email when getting on Facebook from friends pages. The above address is now listed as my email address. The email that I received was done when I was sleeping and I was not aware of same. I have been unable to UN DO anything that has been done. I AM DESPERATE TO GET MY ACCOUNT BACK....THERE ARE YEARS OF PHOTOGRAPHS ON FACEBOOK AND MY IDENTITY HAS BEEN STOLEN. I HAVE NO IDEA WHAT IS BEING DONE IN MY NAME!!! PLEASE HELP!!!**Should you need further information, please to not hesitate to contact myself at *****@***.com, (***) ***-****. **Kind regards, *Dawn Meyer

GetHuman-pacunrs did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-pacunrs
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 139041 others
0 customers following this

Timeline

GetHuman-pacunrs started working on this issue
Mar 20th 6:22am