I have a FB account that was hacked. They changed my email and phone number. I have t...

GetHuman-tandklop's Recover Hacked Account issue with Facebook from March 2021

Help with my Facebook issue
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Before contacting them, items GetHuman-tandklop may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tandklop's own words
I have a FB account that was hacked. They changed my email and phone number. I have tried to reset user and password. Still doesn't work. I can see my account when I look use my friends phone and her FB account. But, I cannot get to my account using my phone or computer. Also, using my friends FB and getting to my account, I can see the email address they used. So, I tried it. But, that didn't work either. I don't like my FB account out their in limbo. Since then, my bank account has been hacked and prior to all this my Netflix was hacked. It's really annoying. I hope you can help

GetHuman-tandklop did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-tandklop
Mar 14th, 2021 - 5 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 138667 others
0 customers following this

Timeline

GetHuman-tandklop started working on this issue
Mar 14th 9:40pm
GetHuman-tandklop indicated the issue is not fixed yet.
Mar 15th 11:04pm
GetHuman-tandklop indicated the issue is not fixed yet.
Mar 15th 11:22pm