Facebook Customer Service Issues

Archive 1422

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1422. It includes a selection of 20 issue(s) reported February 22, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Monique Ross. Recently, my Facebook account "Monique Kayothagoddess Ross" was hacked. Someone messaged me about a government grant, and I unknowingly provided them with my personal information, including a photo of my ID for verification. Unfortunately, it turned out to be a scam. The hacker changed my email to "[redacted]" and altered my password, phone number, and security questions. They are now reaching out to my friends and family, attempting to scam them for money, posing as me. This situation is dangerous, and unfortunately, people have faced serious consequences in similar cases. I have created a new page, "Shareetta Kayothagoddess Ross," and kindly request that my old page be deactivated immediately. I have also tried contacting Mark Zuckerberg for assistance, but have not received a response yet. Thank you.
Reported by GetHuman5774866 on Monday, February 22, 2021 8:39 PM
I would like to inquire why I am consistently being restricted from posting freely. I was recently banned for 7 days after a heated exchange where I was insulted and retaliated. It is important for platforms to be impartial when enforcing guidelines, especially considering the polarized political climate. If censorship is to be practiced, it should be applied equally to individuals supporting different political figures. The current environment risks leading to a communist future for our descendants. As trust in mainstream media and social networks diminishes, the nature of these platforms becomes evident. I am considering leaving Facebook due to its lack of fairness and will be recommending others to do the same.
Reported by GetHuman-hynesdan on Tuesday, February 23, 2021 7:30 AM
Hello Facebook Team, I am Abu Abdullah, a long-time user of Facebook for six years. Recently, my account was blocked, and after following the verification process, I have yet to receive any response from Facebook. Despite complying with Facebook's rules, my account was permanently deleted without any explanation. It is essential for me to regain access to my account as it holds critical business information and connects me with family and friends. I urge you to reconsider this decision and provide assistance in restoring my account promptly. Thank you for your attention to this matter. Regards, Abu Abdullah
Reported by GetHuman-abukhir on Tuesday, February 23, 2021 2:39 PM
My Facebook account has been hacked, thus losing control over it. I wish to close it immediately. I usually log in using my email address, [redacted] Now, it's giving me the option to log in with another email, [redacted], which belongs to my husband. Despite changing my password and enabling alerts and two-factor authentication, I can't regain control. When I opened my internet, my Facebook was already logged in, prompting passwords for both my and my husband's email addresses. It seems they are linked now, which I didn't authorize. Please, close down all my Facebook accounts, as I'm unable to manage them. My name is Ramona Despino Van Mol, and I believe I might have 2 or 3 Facebook accounts that need to be closed to protect my family's privacy.
Reported by GetHuman5778677 on Tuesday, February 23, 2021 9:44 PM
Hello, My Facebook account has been hacked. The hacker changed the email associated with my account to [redacted] on January 23rd at 3 am. My correct email is [redacted] I discovered this change too late as I was only notified by Facebook after the fact. I found out the hacker's email by accessing my account through my mother's Facebook account. Despite changing the password, I am unable to fully log in due to the hacker requesting an authorization code sent to their email. I have repeatedly submitted requests to Facebook, provided my ID, and followed all instructions on the security page, but the issue remains unresolved. When trying the "Forgot account" option, Facebook does not allow me to change the hacked email back to mine, claiming they can't confirm my ownership of the account. I have been struggling with this for a month now and desperately want my account back. Facebook's lack of customer service phone support adds to my frustration. I urge Facebook to help me regain access to my account as I do not wish to create a new one after using this account since [redacted]. Thank you.
Reported by GetHuman-mtclvsu on Wednesday, February 24, 2021 7:22 PM
Hello! I am Yuvraj Singh, and I manage the political Facebook page for Thakur Randhir Singh, who is my father. The Facebook advertising for our page has been blocked for reasons unknown to me. I used this account while studying in Boston for a year. Upon returning to India six months ago, I attempted to run ads through my Citizen Bank debit card, an American card, which may have triggered the restriction. Despite trying to submit a review, my request was denied, and now I am unable to request another review. This issue greatly impacted our recent election outcome, and with another election coming up soon, I urgently need assistance to regain access to this feature and promote our page effectively. I am willing to provide any necessary details to verify my identity. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman5781619 on Wednesday, February 24, 2021 7:52 PM
Hello, I'm reaching out because my account was hacked. The hacker changed my password and email address, and I have been attempting to retrieve a 6-digit code since yesterday. The affected account belongs to me, Leandro Lee. You can confirm this by checking that a c*******[redacted] address has been added, which is not mine. My actual email is [redacted] I can provide verification for my account through my two groups/pages, "UbuchuleIT" and "Komani purple turtle foundation." I have been struggling for the past 27 hours to regain access to my Facebook account without success. I am looking to reset my password, but I am unable to do so as the hacker has altered all of my login details. I am eager to regain access to my account under the name Leandro Lee, with the email [redacted] and phone number [redacted]. I would greatly appreciate any assistance in this matter. Best regards, Leandro Lee
Reported by GetHuman5781830 on Wednesday, February 24, 2021 8:51 PM
My Facebook account has been hacked. I received a Messenger call from the number +[redacted] [redacted] from a person named Issec. He offered me an online job for $[redacted] but needed me to login to my Facebook account first. He asked me to download Turbo VPN and make changes to my account, which I did without question. He also had me add [redacted] to my account. When I tried to log back in, my original login didn't work. A friend found the profile under the name Shafaq Janjua.94 with a different profile picture. I can't access my account and Facebook hasn't been helpful despite my requests.
Reported by GetHuman-shafaqja on Wednesday, February 24, 2021 11:14 PM
My Facebook account got hacked, and a $[redacted] Ad Campaign was created, leading to my account being disabled. Despite sending my identity verification, I was informed about delays due to COVID-19 affecting Facebook's review process. Unfortunately, PayPal couldn't refund the $[redacted] charge for the unauthorized ads. Unable to log in, I am struggling to contact Facebook for assistance. I am puzzled by the lack of customer support options or published phone numbers available. Any advice, tips, or official contact details for Facebook support would be greatly appreciated. I am Richard Cinta at [redacted]
Reported by GetHuman-richcint on Thursday, February 25, 2021 12:04 AM
My account has been compromised, and I am unable to access it anymore. The original email, [redacted], was changed without my authorization to j**********[redacted] a few hours ago. Since the email has been altered, I cannot receive any information to resolve this issue. I rely on my Facebook account/page daily. Your assistance in reclaiming my account is greatly appreciated. Thank you, Rob Lewedge.
Reported by GetHuman-rledwedg on Thursday, February 25, 2021 1:11 AM
I encountered a problem with my computer where the administrator profile became corrupted, leading to the creation of a new profile. Unfortunately, it seems I lost access to my original Facebook account in the process. I now have a different account with fewer friends and different content. Interestingly, I discovered that the Facebook account on my phone is the original one, while the one on my computer is the new one. I was informed by someone from the original account that there are now two accounts; one with about a hundred friends and the other with significantly fewer. The situation has left me confused, and I am seeking guidance on how to regain access to my original account, as it appears to still exist. Unfortunately, I have lost the passwords and settings related to this issue.
Reported by GetHuman-bruce_mo on Thursday, February 25, 2021 1:52 AM
My account was hacked back in November [redacted]. The hacker changed my password, and I have been unable to access my account since then. I have linked my account to an old Yahoo email that I rarely use. I only discovered the hacking around Thanksgiving and saw an alert in my Yahoo email that I missed. When I tried to reset my password, I noticed it was linked to a foreign account. I have submitted my picture ID and info three times - in November, December, and January. Despite this, I have not received any response from Facebook. I am unable to access my Facebook storyline as my Instagram posts are automatically shared there.
Reported by GetHuman5782882 on Thursday, February 25, 2021 4:09 AM
Our company's Facebook page was established in [redacted] with 2 pages created unintentionally due to lack of understanding. With a new owner in January [redacted], access to Facebook was not granted until February [redacted]. One duplicate profile has been removed. I am eager to change the Facebook Page name to our official company name. Even though it's challenging, I want to keep it for its 80 followers and the creation date of Dec 29, [redacted] to show our business's long history. It seems difficult to update the name on Facebook, so I am considering creating a new page with the correct name as an alternative solution.
Reported by GetHuman-iyaneki on Thursday, February 25, 2021 5:35 AM
Hello Facebook Support, I'm reaching out for help with unlocking my Facebook account, which has been locked for some unknown reason. I provided my School ID, a selfie with my ID, and my Birth Certificate a month ago, but I have yet to receive any updates from your team. I rely on my Facebook account for accessing my games, and it's frustrating not being able to do so. Unfortunately, I can't recover my account through my Yahoo email or a linked phone number. Details for my account: Name: Van Clark Mendrez L. Email: [redacted] Could you please assist me in regaining access to my account? I'd appreciate it if responses are sent to this email directly, as I can't access my Yahoo account. I'm prepared to resend any necessary documents promptly. Recovering my account swiftly is crucial due to its links with my games. Thank you for your help.
Reported by GetHuman-vanclark on Thursday, February 25, 2021 5:47 PM
I've been locked out of my personal Facebook account due to falling victim to a phishing scam. This account manages my business page and ad manager exclusively. Unfortunately, I've had to cancel the credit card associated with it as fraudulent charges appeared shortly after the incident. The hacker altered the email and phone number on my Facebook, hindering my recovery efforts. Despite multiple form submissions over the past four days, I haven't received a single response. My wife, who is a confirmed connection on Facebook, also tried to assist using her account. I've provided identification and other requested information, including previous passwords and username, but to no avail. At this juncture, I'm willing to forfeit both my personal and business pages if retrieval isn't possible. Any form of communication from Facebook would be greatly appreciated.
Reported by GetHuman5784574 on Thursday, February 25, 2021 6:00 PM
I am facing a significant problem with Facebook censoring individuals they don't agree with. This not only violates our Constitutional rights but also our basic human rights. It seems like we may need to take legal action using section [redacted] against Congress. The media will also have to face consequences for these actions. Changes need to happen as our rights continue to be infringed upon. It's disturbing how Facebook seems to act like the ultimate authority and disregard our Constitutional rights. It's ironic that they use campaign donations to exercise their right to free speech while suppressing everyone else's. The manipulation of the election through censorship and massive contributions to ensure Biden's victory is concerning. Media companies influencing the election is astonishing. Despite this, the removal of Congress due to their failure to uphold our constitutional rights is appreciated. It's offensive to think Facebook should supersede the rights given to us by God.
Reported by GetHuman5785050 on Thursday, February 25, 2021 8:06 PM
I hope the person reading this email can understand my situation. As a stay-at-home mom, I don't usually engage much on Facebook. Unfortunately, a friend added me to a problematic page without my consent, leading to various restrictions. Despite my repeated requests, she did not remove me from the page in the last month. She is fixated on Trump and voter fraud, which is frustrating. I urge you to investigate my account under the email [redacted] I have been trying to seek assistance but keep encountering error messages. Losing access to my Facebook, Instagram, and even my husband's business page has been devastating. These accounts hold cherished photos from before my children's births. I am distraught by this situation and do not want to suffer because of my friend's extreme views. Your help in resolving this matter would be greatly appreciated. Sincerely, Katina Tsirnikas
Reported by GetHuman-ktsirnik on Thursday, February 25, 2021 8:16 PM
I created a Facebook account called RnB Vibe for my boyfriend and me. I used the date 05/10/[redacted] to represent our relationship start date. However, my account got disabled, and Facebook asked for my ID to verify my age. I provided my ID and my boyfriend's ID showing that the photos matched. Despite this, my account remains disabled, with emails stating I haven't submitted enough valid documents. I am seeking assistance with this issue. The details for my Facebook account are as follows: Name: Brandon N. Surname: Mlotshwa Facebook Username: RnB Vibe Phone Number: +[redacted] 72 [redacted] [redacted] Email: [redacted] DOB on Facebook Account: 05/10/[redacted] Actual Date of Birth: 17/10/[redacted]
Reported by GetHuman5785776 on Thursday, February 25, 2021 11:44 PM
I recently encountered an issue while trying to reset my account password. Initially, I clicked on the "forgot my password" option but then faced a loop where it kept asking me to enter my old password, even though I was trying to reset it. When I attempted to use Messenger to check if my password was saved there, it directed me to contact three trusted contacts to regain access, but that also led me back to entering my password. It seems confusing that all the options for password recovery end up prompting for the current password instead of facilitating the process of creating a new one.
Reported by GetHuman5786572 on Friday, February 26, 2021 9:14 AM
On Tuesday, February 23rd at 2:45 am in Buffalo, New York, someone gained unauthorized access to my Facebook account, changed my password, and replaced my email address. Attempting to recover my password has been hindered due to the actions of a scammer. I have evidence of the server used that is not associated with my usual gmail.com address. Furthermore, my phone numbers were altered to a different email without my permission. These hackers are contacting my friends via Messenger, causing concern among my colleagues and family. Despite multiple reports sent to Facebook administrators, my account remains active. Given that my profession relies on this account, I am struggling to regain control and feel deeply violated. My email is [redacted], and the blocked phone number is [redacted]. Please investigate this matter promptly. My name on Facebook is Jeannie Baird Simpson.
Reported by GetHuman5786634 on Friday, February 26, 2021 10:28 AM

Help me with my Facebook issue

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