I forgot my password and I don't have access to the phone number that connected to my a...

GetHuman-tejadasi's Reset Password issue with Facebook from February 2021

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The issue in GetHuman-tejadasi's own words
I forgot my password and I don't have access to the phone number that connected to my account. I tried to recover it using the "the trusted contacts" they give me the code - the code worked, I get the chance to enter a new password. Then the next step was waiting for the code in my email. I didn't get an email from facebook within ** minutes, and it says the page is already invalid*expired. After an hour I receive the email from facebook with the code ... It says that I need to put the code in my browser but it doesn't work.. I hope you can help me I have a lot of important files in my account.

GetHuman-tejadasi did not yet indicate what Facebook should do to make this right.

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Facebook

Reset Password issue
Reported by GetHuman-tejadasi
Feb 9th, 2021 - 6 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 136939 others
0 customers following this

Timeline

GetHuman-tejadasi started working on this issue
Feb 9th 8:05am
GetHuman-tejadasi indicated the issue is not fixed yet.
Feb 18th 1:13am
GetHuman-tejadasi indicated the issue is not fixed yet.
Feb 18th 2:34am

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