Hello, my name is Susan Bhune and I need assistance with my Facebook account. My yahoo...

GetHuman-mbhunell's Recover Hacked Account issue with Facebook from February 2021

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Help with my Facebook issue
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GetHuman-mbhunell's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mbhunell will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mbhunell can let us know if they help or not.
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Before contacting them, items GetHuman-mbhunell may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-mbhunell's own words
Hello, my name is Susan Bhune and I need assistance with my Facebook account. My yahoo email (*****@***.com) got Hacked about *yrs and I haven’t been able to access my account since then. I don’t remember the last password I used and the phone number changed. **I need to recover my account in order to access my kids photos I downloaded over the years. **Please use *****@***.com as my email address and reset my password. **Your assistance will be highly appreciated!!!

GetHuman-mbhunell did not yet indicate what Facebook should do to make this right.

How GetHuman-mbhunell fixed the problem

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Recover Hacked Account issue
Reported by GetHuman-mbhunell
Feb 6th, 2021 - 6 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 136323 others
0 customers following this


GetHuman-mbhunell started working on this issue
Feb 6th 8:24pm

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