My account @qfenlayson was hacked and the hacker still has my pics of myself and my fam...

GetHuman-quronf's Recover Hacked Account issue with Facebook from February 2021

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Help with my Facebook issue
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GetHuman-quronf's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-quronf will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-quronf can let us know if they help or not.
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Before contacting them, items GetHuman-quronf may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-quronf's own words
My account @qfenlayson was hacked and the hacker still has my pics of myself and my family on it. The hacker changed my account name to @escobartiezv* and messages me as if they are Instagram on my WhatsApp to get a * digit code as if they will return my account. PLEASE help me get my business page back up. This is how I make a living and I worked hard to build that page for my business. Thank you in advance!

GetHuman-quronf did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-quronf
Feb 3rd, 2021 - 6 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 135042 others
0 customers following this


GetHuman-quronf started working on this issue
Feb 3rd 12:59am