Facebook Customer Service Issues

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On Saturday morning, January 16, [redacted], my primary Facebook account was hacked. The hacker changed the email, phone number, and password associated with it, leaving me unable to access the account. To inform others about the hacking, I had to create a new Facebook account. The hacker began sending messages asking for money and personal information. I received texts requesting my Social Security number and ID, which I did not provide. Following this, I received a threatening message warning that my Facebook account would be used against me if I did not comply. I refrained from responding to the threat. I am eager to regain access to my old account as it contains numerous pictures and videos that are important to me.

Dear Facebook Team, I am Tony Zigah from Ghana, and I am reaching out regarding my hacked Facebook account, originally registered with the email [redacted] It was compromised, and my name was changed to 'Ynohtnas Tagichasprani,' causing me to lose access. I urgently need to remove some linked information that appears in Google search results regarding AMITT Resources Ltd, my business. I am unable to do so without regaining access to the account. The account recovery options provided have not been successful as I am unable to contact the suggested friends. The phone number associated with the account was +[redacted] [redacted], but I now use [redacted]. The recovery code I have is [redacted], and my date of birth is 27th August [redacted]. For verification, I attended both GSTS and the Institute of Professional Studies in Ghana. Your assistance in recovering my account and removing the information connected to AMITT Resources Ltd would be greatly appreciated. Thank you, Tony Zigah

Hello, I am writing regarding the Facebook Page named “Bare Chest Calendar,” with the Page ID# [redacted]23. The Bare Chest Calendar has been a longstanding San Francisco tradition for 37 years. The group of Gay/Bi/Trans men has raised over $[redacted],[redacted] to support individuals in need, particularly those affected by HIV/AIDS, mental illness, and substance abuse, with PRC SF as the beneficiary. Notable sponsors include Miller Lite, Tito’s Vodka, and House Wines. Throughout the pandemic, we shifted to digital fundraising on Facebook. Challenges arose in August [redacted] during a virtual event due to an attire issue, leading to restrictions on posting ads and decreased participation. Despite adapting content to comply with guidelines, violations persisted in December [redacted] and recently over an image with underwear and our logo. These repeated violations have restricted our page’s visibility and engagement, impacting our fundraising efforts. Despite attempts to reach out to Facebook for resolution, communication has been unresponsive, putting our organization and the community at risk. Thank you for your attention, Jeffrey W. Team Leader / Den Daddy Bare Chest Calendar [redacted]

I am having trouble accessing my Facebook account. I went through the recovery process with my trusted friends verifying me, and reset my password. However, I did not receive the email to my new email address for verification. When I try to log in with my old email and password, it prompts me to choose an email to keep or delete. After selecting the new one, I receive a security code to it but can't find where to input the code on the login page to access my account.

The email I received did not address any of my questions. I require information regarding the activity that led to the breach of rules. I am formally requesting all data related to the account created with the mobile number [redacted] and the previous email address [redacted] This includes images, videos, comments, messages, statuses, and any other data associated with myself, Gemma Carlie, and my business page "Glamorous Nails by Gemma." Additionally, I am asking for specific details on why my account was disabled and the procedure followed for the deactivation. I need the name of the individual accountable for disabling my account or proof of automated deactivation. According to GDPR regulations, you have 30 days from today (12/01/[redacted]) to furnish the requested information. I maintain the right to pursue legal action and seek assistance from the ICO if necessary. Thank you. Gemma Carlie

During my vacation in Savannah, GA on January 9, [redacted], I last accessed and posted on my Facebook page from Paula Deen's restaurant. On January 14, [redacted], I changed the passwords for my Apple iCloud, [redacted], and [redacted] accounts. After this, I could receive emails, purchase storage, and back up my phone. However, I am still unable to find my correct Facebook page. It should feature two photos: one of me in an orange shirt and another of a snowy barn with a red cardinal. Currently, I see a total of 7 accounts, 6 without photos and 1 with a photo of me but missing the background image. Two of these accounts have no data. I suspect my account was hacked through my cell phone number, as I received inappropriate texts and verification codes. Despite many attempts to log in, recover, and reset, I am unable to regain access. I typically use my cell phone number ([redacted]) or email ([redacted]) to log in. Any assistance would be greatly appreciated.

Hello, I am Robert T. My date of birth is June 4, [redacted]. I have been using Facebook since its early days. I have nearly [redacted] friends and thousands of messages and contacts. I also use Facebook to promote my music gigs. After realizing my birthdate was visible on my profile, I removed it to maintain privacy. Unfortunately, Facebook disabled my account as a result. They provided a new account, but I prefer my original one. My email is [redacted], and I initially used [redacted] for Facebook. Please reach out to me through either email as this issue is affecting my business. Thank you.

Hello, My name is Koushik Haldar, and I'm a user on Facebook. Unfortunately, my account was hacked, and the hacker changed both my phone number and email address. I received an email about the change in my primary email and immediately tried to secure my account by changing my login password. However, after doing so, I encountered an issue during login. When I try to log in using my username, I am prompted to enter a 6-digit code from a code generator or a third-party app. I have the Facebook app on my mobile device, but I am unable to log in to generate the code. I have already submitted the Login Approvals code issue form, but my problem persists. My Facebook username is "fkoushik," and my Facebook ID is [redacted][redacted]. My original email address is [redacted], and my mobile number is [redacted]8. The hacker changed my email to [redacted] Any help would be greatly appreciated.

I'm uncertain about what happened. While scrolling through my news feed, I suddenly got logged out. Despite hoping it was due to an update, it wasn't the case. My 11-year-old account with possibly over 4,[redacted] photos got permanently disabled, as mentioned in the notification upon trying to log in. I assure you I never violated any community standards. Over 11 years, I've only received two notices for such violations. I can't recall the first, but the second was on Christmas Day. It stated I couldn't go live or advertise for 60 days due to a post that quoted Hitler. This quote was shared in May [redacted] with no issue until December 25, [redacted]. Since then, I've had no warnings until my entire page got deleted now. I've tried reaching out to customer service without success. I simply wish to retrieve my photos. Although creating a new account is easy, I prefer to recover the old one.

I was contacted by an unknown person on Messenger who claimed I won $[redacted],[redacted] in a Publisher Clearance House sweepstake, but I declined. They asked for a security code that Facebook sent me, which I provided via text without thinking. When I refused to continue the conversation, both the person on Messenger and the one calling me from a phone number became unreachable. After work, I found my Facebook account locked and my email address changed to an unfamiliar one. My account still shows my picture, but my password no longer works. I am seeking assistance to regain access to my account. Please reach me via email at [redacted] to confirm that you received this notification. I have screenshots showing my account login was compromised.

I had an iPhone 6 that used to connect smoothly to my Facebook account "[redacted]". After a screen replacement, my phone got disabled, wiped, and restored during repairs. Although I remember my Facebook password, I couldn't log in after restoring my apps. Whenever I enter my credentials, it asks for a code from a generator. When I try "Use text message", it shows a number ending in 61 while my number ends in "51". I suspect someone has hacked my account. I'm willing to provide any necessary information to recover my account. Contact: Name: Anthony M. Email: [redacted] Phone: [redacted] Alternatively, contact my friend: Name: David M. Email: [redacted] Phone: [redacted] Thank you, Anthony

Dear Facebook Support, I am reaching out about my blocked profile. I understand I made a mistake and take full responsibility. I regret unknowingly violating a rule that led to my ban. Despite my efforts to avoid coded viral videos on the platform, one may have compromised my account. Having someone unauthorized visit my profile made me realize the importance of securing my account. I am a student learning remotely due to Covid-19, and Facebook is crucial for communication with my teachers and family. My profile holds valuable memories and documents essential for my studies. I have submitted my student ID and am committed to following all guidelines to prevent such issues in the future. Restoring my account would be greatly appreciated. Thank you for your understanding. Sincerely, [redacted]

My Facebook account was disabled within one day, and there are only 24 hours left before it is permanently disabled. I have always followed the Facebook community guidelines and never posted anything inappropriate. This is my official account where I keep my personal data, family photos, and more. Please help me recover my important Facebook account. Thank you, Facebook Team

Two weeks ago, I was clearing out old content on my Facebook account when my 4-year-old nephew unintentionally deleted my birthdate, leading to a Terms of Service violation. To rectify this, I followed their instructions to upload my driver's license, ensuring my date of birth was visible while obscuring other details like my driver's license number. My name is Ernie, which is similar to the name Ernest on my ID, as they allow variations. Despite multiple submissions, the platform has not responded, and their lack of phone support or a clear contact option has left me feeling frustrated. With only two weeks remaining before the possibility of my account being permanently disabled, I am unsure of how to proceed.

Last Thursday evening, my Facebook account was hacked, and I only noticed on Friday (1/15) right before my flight to AZ. I returned home recently and now have to recover my account. The hacker also accessed my email, so my personal email had to be disabled. The email that was compromised was [redacted], which was forwarding to ac****@gmail.com. I've been trying to reach out to Facebook all week without success as there is no customer service phone number available. When I try to access Facebook, a message pops up saying, "We received your information. If we still find that your account didn't follow our Community Standards, it will remain disabled. We're always looking out for the security of people on Facebook, so until then you can't use your account."

I am having trouble retrieving the access code for my Facebook account to regain access to it. I don't recall my password. Despite having both the phone number and email associated with the account, I haven't received the login number. I have submitted various forms of ID for verification, but I haven't received a response. Please assist me in regaining access to my Facebook account. I hope that Facebook can thoroughly verify my information instead of a cursory check.

I am in the process of preparing a lawsuit against Facebook for violating the freedom of communication act by censoring my private messages on Messenger and suspending my account without cause for 30 days on four separate occasions. Despite reporting individuals making threats or engaging in terrorist activities, Facebook has taken no action, leading to emotional distress for myself and over 3.2 million other users who are prepared to join a class action lawsuit seeking $[redacted] billion in damages. I have accumulated evidence that my lawyer is currently reviewing, including instances of Facebook selling private information without consent. I will be pursuing legal action for these violations and Facebook's failure to address terrorist activities on its platform. It is our collective stance against tech giants like Facebook for their censorship and rights infringement.

Hello, my account was stolen six days ago, and the verification codes were generated. I was able to recover it through my Gmail, but to restore my data, they requested a verification code that I do not have since the person who stole my account did not give it to me. As a result, I am unable to log into my Facebook account. I use my real name, surname, and date of birth on my Facebook account, and I can provide my identification card to expedite the process. I have already submitted several requests without success. I have been the true owner of this account for over 5 years, and I can verify this with my identification card. I urgently need your help as I have a lot of private information and memories stored on my account that I do not want to lose. Thank you.

I am experiencing harassment in the diecast community on Facebook from Melinda Bly, who runs a group called "All Diecast Reference Checks." After the loss of my mother, I took time off to grieve, falling behind on work. Melinda falsely accused me of scamming and has incited her followers to harass me. She broke her own group rules, inviting others to make baseless accusations against me. She compromised my business by hacking my account, exposing sensitive information. I am overwhelmed by constant harassment and need help to address this unfair situation. Many fear standing up to Melinda as she maintains control by becoming an administrator in any new group created in the Diecast community, manipulating membership and extorting gifts. It's time for someone to intervene and address this unjust behavior in our community.