My issue is that i tried to change my password, I received a code on my phone and it ma...

GetHuman5619943's customer service issue with Facebook from January 2021

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The issue in GetHuman5619943's own words
My issue is that i tried to change my password, I received a code on my phone and it made me change my password of my facebook account but when i was about to go on my fb account i realized that it was the account of someone else!!! I don't know what to do... I didn't hack his account, I was just changing my password while using my phone!! The code was really received in my message text so I don't understand why it connected me on somedy else's account.... I'm going to write it in french too because it's my first language!**J'ai d*cid* de changer mon mot de passe gr*ce * mon num*ro de t*l*phone, je re*ois donc un code qui me permet de changer ce fameux mot de passe. Apr*s le changement, je me trouve connecter sur un autre compte qui ne m'appartient pas... J'ai peur d'*tre accus*e de piratage lorsque j'essayais simplement de me connecter sur mon compte FB. Maintenant que faire si j'ai chang* accidentellement le mot de passe d'un compte qui ne m'appartient pas? Je ne veux pas *tre accus*e de piratage.

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Facebook

Customer service issue
Reported by GetHuman5619943
Jan 5th, 2021 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 135197 others
0 customers following this

Timeline

GetHuman5619943 started working on this issue
Jan 5th 3:31pm

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