my accounts facebook and instagram were hacked yesterday january *rd **** and the pers...

GetHuman-wlugo's Recover Hacked Account issue with Facebook from January 2021

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Before contacting them, items GetHuman-wlugo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-wlugo's own words
my accounts facebook and instagram were hacked yesterday january *rd **** and the person that hacked my account is sending messages to my facebook friends and instagran asking them on my name for money or asking to send codes. when i try to log in it says my email was changed my phone number and my password please help me im desesperate . i have all my kids pictures there.

GetHuman-wlugo did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-wlugo
Jan 5th, 2021 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 135342 others
0 customers following this

Timeline

GetHuman-wlugo started working on this issue
Jan 5th 12:47am

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