Facebook Customer Service Issues

I received notification that my Ad account has been disabled, and my ability to create and run ads has been restricted. This is surprising because I only ran ads for a product I had years ago, which has been inactive since. I recently set up a business page for my website on FB, following all the instructions. The page seems fine, except for some rejected products from my catalogue. I want to launch advertising campaigns but I am unable to. This is concerning as I haven't broken any FB policies, and I thought I didn't need to fund my Ad account since I stopped promoting my other page. I'm not very active on FB, and I'm the only one with access, so I'm confused. FB is being vague and asking for government ID to review their decision, which I find intrusive. I haven't knowingly violated any FB policies, and any possible breach would have been unintentional due to my lack of experience. I am trying to learn about Ads and policies but it's a lot of information to digest. It feels like a sudden decision, as everything was fine until I added a new page two weeks ago.

Suddenly, I began receiving emails from Facebook, indicating suspicious activity on my account, along with my Instagram, PayPal, eBay, and Google accounts. Feeling overwhelmed and not very tech-savvy, I attempted to reset my password, only to discover it's linked to an unfamiliar email. Despite my efforts, I find myself locked out of my accounts, with my profile altered. The trouble seems to have started after a Facebook update. Any guidance on how to address this issue would be greatly appreciated. Thank you for your help.

Hello Facebook team, I changed my password 4-5 months ago but unfortunately, I have forgotten it. When I clicked on the "forgotten password" option, I realized that my phone number and email associated with the account were not the ones I currently use. I can provide you with multiple passwords that I remember to verify that the account belongs to me. Additionally, you can verify that I used to connect from a specific device. I initially created my Facebook account on my old Huawei P9 Lite [redacted] (Android) and later switched to a Xiaomi Pocophone F1 (Android). Thank you.

Hello, I have a business account with Facebook ([redacted]). My marketing account got suspended because of an unapproved ad. Facebook requires verifying the account, and I uploaded the necessary documents. However, they are requesting documents with my telephone number on them. The documents only have the business name and address. Is there an alternative method for verifying the company? Anthony Q. Brixtton.com

Hello, I am in need of assistance with recovering my account. I am unable to access it due to the password restrictions. When I try to reset it, a verification code is needed, but I am unable to receive it or turn it off. I suspect that someone has accessed my account, as there were attempts made on my PayPal and Amazon accounts. I have already updated all my passwords. Could you kindly send the verification code to my email at [redacted]? Thank you and Happy New Year, Monique E.

Hola, quiero informar que mi cuenta de Facebook ha sido hackeada. Alguien está haciéndose pasar por mí, enviando solicitudes de amistad a personas desconocidas y cambiando mi foto de portada. Esto ocurrió hoy entre las 8:00 y las 14:15. Un familiar me alertó sobre el cambio de mi foto de portada. Necesito denunciar esto y recibir orientación sobre qué pasos puedo seguir. Requiero ayuda urgente para solucionar este problema de hackeo en mi cuenta de Facebook. Gracias.

Hola, me gustaría informarles sobre un problema que he tenido con mi cuenta de Facebook. Alguien ha hackeado mi perfil y está enviando solicitudes de amistad a personas desconocidas en mi nombre. Además, modificaron mi foto de portada a las 14:00. He intentado denunciar esta situación toda la tarde, pero siguen enviando solicitudes sin mi autorización. Ya he cambiado mi contraseña, pero necesito resolver este problema. Agradezco su ayuda.

I believe my Facebook account has been compromised by a scammer. They have altered the password, preventing me from logging in. Despite having access to my email and cell phone, the reset password feature is not sending me any codes due to repeated attempts. I am eager to recover my account or have it deactivated if necessary. As a precaution, I have updated the password for my email to enhance security.

Hello, I need some help with my Instagram accounts. I have two accounts, one linked to my email address mollymcmurray_ and the other is mollymc_prvt with an old phone number +44 7[redacted]76. My mollymc_prvt account got locked on Christmas Eve, possibly due to switching between both accounts frequently. Unfortunately, I cannot recover it as the reset code is being sent to my old phone number, which I no longer have access to, and the account does not have an email attached. Can you assist me in recovering my old account mollymc_prvt? Thank you.

Hello, I'm seeking help regarding my Instagram accounts. One account, linked to my email mollymcmurray_, and the other, mollymc_prvt, connected to a previous phone number +44 7[redacted]76, are in question. I encountered an issue on Christmas Eve when the mollymc_prvt account was locked - possibly due to frequently switching between the two. To recover this account, I need a recovery code, which was sent to an old phone number I no longer use. Unfortunately, this Instagram account lacks an associated email. Any guidance on how to restore my old account, mollymc_prvt, would be greatly appreciated.

My sister, Bett Terhune Holland, had her account hacked by a stranger who replaced her picture with his own after she refused to send him money. She is unable to access her page now. She sought help locally, but the person only created a new account using her picture and copied some of her photos. This situation has upset her greatly. Please assist her. Thank you, Kathy Colombo. Email: [redacted].

I am looking to have my Facebook account reinstated. I disabled it a few years ago, thinking it was inactive, but realized recently that it was still active. I tried creating a new account, but it seems the disabling is preventing me from doing so. How can I reactivate my old account or resolve the disabling issue to create a new one?

I recently experienced a hacker intrusion on my personal Facebook profile. Although I successfully reset my password, I am now encountering an issue when attempting to log in. The message I am receiving states: "We have received your information. If we continue to detect that you are not old enough to use Facebook, your account will remain disabled. This is because your account does not comply with our Terms of Use. We always pay close attention to the safety of people on Facebook, so you won't be able to use your account until then." I would like to know how I can rectify this situation by updating my date of birth on the platform. Thank you.

On October 26, [redacted], my account was hacked, and the hacker changed my password, email, and phone number, making it difficult for me to recover access. After months of waiting, I was able to prove my identity by sending my identification document to the Facebook Help Center. Following this, I received an email allowing me to change my email and password back. However, the hacker activated two-factor authentication using my phone number, which they also changed. Therefore, I am unable to receive the necessary code to log in. I need assistance in regaining access to my account and updating my phone number on file. It's frustrating that the hacker only made these changes without altering anything else on my account.

Hello everyone, Today my account was disabled after someone attempted to reset my password while I was asleep, resulting in it being hacked. I submitted my ID to Facebook, but it's in Arabic, so I'm not sure if it will be accepted. I am willing to provide any information necessary to Facebook to recover my account, which has been active since [redacted] without any problems. Facebook email: [redacted] Thank you.

My Facebook account was hacked, and someone posted inappropriate content from it, resulting in the deactivation of my account by Facebook. I submitted all the requested identification proofs for review to reactivate the account. However, it has been six months, and I have not received any response from Facebook regarding the status of my account reactivation. Despite Facebook indicating that they are reviewing the information, I am still unable to access my account. Your assistance in this matter would be greatly appreciated as I have been without access to my Facebook account for the past six months. Thank you for your help.

Hello, I need help with my account issue. My Facebook account was hacked on December 29, [redacted]. The hacker changed my phone number and email. I attempted to recover it using the 'Ask your trusted contact for help' feature. Although I received the codes and entered them in the provided box, I did not get a positive response. This account is 9 years old, and I cannot bear to lose it. I would greatly appreciate urgent assistance. Thank you.

My personal Facebook account was disabled without any reason. I do not post any illegal activities on my account and I follow Facebook Community Guidelines. I have used my real name, pictures, and phone number on my account as it is personal to me. Someone reported my account without any valid reason. I have stored personal data on my account and I am unable to login now. I kindly request your assistance in recovering my personal Facebook account.

A few months ago, my Facebook account was compromised, and the email address and contact information were changed. I quickly secured my account, updated the login passwords, and re-entered my correct details. However, I am facing an issue now as I can't log in to my Facebook account. Despite identifying my account and entering my password, it continuously requests a 2-factor authentication code. Facebook sends me an email with a code, but then prompts for a code from a Code Generator, which I cannot locate on the page. I've tried downloading various Code Generator Apps from the App store, but they all require a code I don't have or ask for scanning a QR code. I simply want to access my Facebook account to disable 2-factor authentication, but the provided instructions are leading me in circles.

Hello, I wanted to seek help regarding my Facebook account that was hacked. The hackers changed the email associated with it to a Hotmail account, which I've never used. They also accessed my eBay account, which I've since resolved. Now, when I attempt to log into my Facebook account, it indicates that it's disabled. When this first occurred, I switched my email from [redacted] to [redacted] Can you please provide guidance on how to regain access to my account? Thank you, Ray