I got hacked on October ** ****, they had changed my password. email and phone number f...

GetHuman-lauraaya's Recover Hacked Account issue with Facebook from December 2020

Help with my Facebook issue
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Before contacting them, items GetHuman-lauraaya may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-lauraaya's own words
I got hacked on October ** ****, they had changed my password. email and phone number from my account so it was really hard to recover my account or even change my password of course. I waited months and ended up proving my identity that I am the owner of the account by sending my ID to Facebook help center. I recieved an email from them the next day saying that I could change my email back and change the password. I did and turns out they also generated the two-factor thing which means I have to recieve a generated code from my phone number to be able to log in, but they had changed my phone number so I can't recieve the code. Please help me log in and help me be able to change the number from my current account. The odd part is that they didn't change nothing else all they did was change basic stuff and hack my account for fun.

GetHuman-lauraaya did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-lauraaya
Dec 31st, 2020 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 136156 others
0 customers following this


GetHuman-lauraaya started working on this issue
Dec 31st, 2020 10:16am
GetHuman-lauraaya indicated the issue is not fixed yet.
Jan 3rd 9:12am
GetHuman-lauraaya indicated the issue is not fixed yet.
Jan 3rd 10:49pm

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