my facebook account was hacked, my email and password was changed by the hacker. but my...

GetHuman5578176's Recover Hacked Account issue with Facebook from December 2020

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5578176's own words
my facebook account was hacked, my email and password was changed by the hacker. but my username and pictures are still unchanged. pls help me recover this account. username - Vivian Nwakaego Onuigbo

GetHuman5578176 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5578176
Dec 22nd, 2020 - 6 months ago
Fixed
Seen by 27 customers so far
Similar issue to 137437 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman5578176 started working on this issue
Dec 22nd, 2020 7:08pm
GetHuman5578176 indicated the issue is not fixed yet.
Dec 23rd, 2020 6:00am
GetHuman5578176 indicated the issue is not fixed yet.
Dec 23rd, 2020 6:21am
GetHuman5578176 confirmed the issue is fixed. Hooray!
Dec 23rd, 2020 4:44pm
GetHuman5578176 confirmed the issue is fixed. Hooray!
Dec 23rd, 2020 4:45pm