Facebook Customer Service Issues

Archive 1395

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1395. It includes a selection of 20 issue(s) reported December 22, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir, my personal Facebook account was disabled without any reason. I don't post any illegal activities on my account and always follow Facebook's guidelines. I use my real name, pictures, and phone number on my personal account. Someone reported my account unjustly, and now I can't access my data stored there. I kindly request your assistance in recovering my personal Facebook account. Thank you, Facebook Times.
Reported by GetHuman5576490 on Tuesday, December 22, 2020 9:14 AM
Hello Facebook Support, I am reaching out because I have been unable to access my account for over a year now. Unfortunately, I no longer have access to my old phone number or email associated with the account, but I have a new phone number now. I would appreciate your assistance in regaining access to my account and updating my phone number and email so I can use it again. Additionally, I am willing to provide a picture of my passport to verify my identity. Best regards
Reported by GetHuman-gatevick on Tuesday, December 22, 2020 9:34 AM
Dear Administrator, I kindly request assistance on how to contact the Facebook team for support in reviewing my page, "TastyPost," which has restrictions on accessing some monetization features. It was flagged for behavioral issues and unoriginal content, which I believe is incorrect as all my posts contain original content. I adhere to the Partner Monetization Policies and strive to continue posting original content while learning more about Facebook's policies.
Reported by GetHuman-dailycam on Tuesday, December 22, 2020 9:41 AM
My Facebook page, TastyPost, has been restricted from accessing some Facebook monetization features due to being flagged for behavioral and unoriginal content issues. This is concerning as my content is original, and my posts have always followed Partner Monetization Policies. I kindly request a review of this situation. Note: All my published posts consist of original content, and I am committed to continuing to create and learn while complying with Facebook Partner Monetization Policies.
Reported by GetHuman-dailycam on Tuesday, December 22, 2020 9:42 AM
I haven't been receiving any password recovery emails from Facebook in my email inbox, despite not having any blacklisting or anti-spam filters. I am still able to access my Facebook profile on a previously logged-in device but am unable to make any security or password changes without re-entering a password I seem to have accidentally changed and forgotten. Despite receiving system messages that password recovery emails have been sent, they are not arriving in my email inbox as expected.
Reported by GetHuman-drszabop on Tuesday, December 22, 2020 11:04 AM
I received a message from Facebook warning me that my Page is in danger of being unpublished due to Community Standards violations. I posted a picture in [redacted], which was removed, and since December 9, I am only allowed to share, not post pictures. This is my first notification in years, and I am unsure how to rectify the situation or if it's best to shut down my page. At this point, I am considering leaving Facebook entirely.
Reported by GetHuman-pamgrave on Tuesday, December 22, 2020 11:59 AM
I have been having issues with my personal account that have been bothering me. Despite having my account since [redacted], the friend suggestions are not working properly, and when I attempt to sign up on other websites using Facebook, they are pulling outdated information such as my email address that I changed a while ago. These problems have been very frustrating for me. I have reported them multiple times but have not received any response or solution. Another irritating problem is that I cannot report a bug using the web browser; I am required to use the Facebook app for reporting.
Reported by GetHuman-entrothm on Tuesday, December 22, 2020 12:16 PM
I have reported a profile multiple times because the individual clearly displayed explicit content in both their profile picture and cover photo. Despite reporting for nudity, Facebook has informed me that it does not violate community standards. It is concerning and unacceptable that this content is deemed acceptable.
Reported by GetHuman5576903 on Tuesday, December 22, 2020 1:41 PM
My Facebook account was hacked. The email address was changed, and I have no phone number associated with the account for recovery. The email linked to it is [redacted] I need help to regain access to my account. I am willing to video conference to prove my identity as my profile picture should serve as proof. Is there any way to help me regain access to my account?
Reported by GetHuman-crazyww on Tuesday, December 22, 2020 1:44 PM
Action Required for Your Facebook Account Dear Facebook Support Team, I am writing to address the recent deactivation of my older Facebook account, which holds sentimental value as it connects me with family, friends from school and college. The account was disabled by mistake, and I am eager to provide any necessary information to prove my identity and request a review. Please assist in reopening my account promptly within the given timeframe. Thank you for your attention to this matter. Sincerely, Tejinder Singh
Reported by GetHuman5577152 on Tuesday, December 22, 2020 2:58 PM
I've been attempting to regain access to my Facebook account for almost a week now. It was hacked at 4:30am on Thursday, Dec 17th. I feel stuck in a loop because the hacker has linked their email to my account. I have a significant amount of precious memories, photos, and videos that I cannot afford to lose. It is frustrating that there is no helpline or live support available, which is incredibly disappointing. Despite seeking help from tech-savvy friends, I have not made any progress. Kindly guide me through the necessary steps to resolve this issue. Thank you, B.
Reported by GetHuman5577169 on Tuesday, December 22, 2020 3:01 PM
Hello, I've been experiencing issues with viewing my newsfeed. A few months ago, my account was hacked, and even after months of trying, I finally recovered it. I changed the password, but now when I log in, I can't access my profile or send messages. Instead, I continuously receive a message saying I should be patient and that they will reach out to me, but it has been months without any response. I would appreciate any assistance you can provide. Thank you. If needed, I can share screenshots via email.
Reported by GetHuman-bloggerf on Tuesday, December 22, 2020 3:28 PM
Hello, I am a representative from Lochmoor Country Club. We have a page on your website, but unfortunately, we no longer have access to it. The individual who created our page no longer works with us, and we are unable to retrieve the associated emails, phone number, or passwords. We would like to maintain our current page instead of creating a new one. Our preference is to update the password, name, phone number, and email on the account to regain access. Thank you.
Reported by GetHuman5577809 on Tuesday, December 22, 2020 5:38 PM
I am currently facing an issue with re-confirming my identity on Facebook Business Manager to enable running paid ads for a work-managed page. My driver's license expired this year and due to the ongoing COVID-19 situation, I haven't been able to renew it as per the state guidelines allowing expiration extensions. Despite submitting my expired driver's license, Facebook rejects it for verification, preventing me from running ads as needed. This obstacle is hindering my ability to fulfill my work responsibilities effectively.
Reported by GetHuman5577813 on Tuesday, December 22, 2020 5:40 PM
My account has been fully compromised. The email, password, and phone number were changed, and despite my attempts to recover it, I was unsuccessful. I reached a step where I could upload my identification, but it required an email, which I couldn't provide. This situation is causing me a lot of frustration because I have sentimental photos and messages from my late father on Facebook that I can no longer access. The profile is registered under Michele G. Brownfield, and it indicates a password change last Wednesday, which I did not do. I am currently locked out of my account.
Reported by GetHuman5577883 on Tuesday, December 22, 2020 5:57 PM
Hello, I've been facing difficulties logging into my Facebook account as I'm unable to receive the activation code. It's being sent to an old phone number that is no longer in use. Additionally, my attempts to upload my license picture have been unsuccessful as it's not in the correct format. This issue started when I had to reset my mobile phone to factory settings due to some problems. Since then, I've been unable to access my Facebook account because it doesn't recognize the new device. I've tried various solutions without success. I kindly request you to send the necessary code to my email address. Thank you. S. Jefferies
Reported by GetHuman-shanebre on Tuesday, December 22, 2020 6:13 PM
Hello, I hope you are doing well. I wanted to bring to your attention that my account got disabled on October 21st. Upon investigating my ad account, I discovered a new campaign was set up in October with a watch and a $[redacted] daily budget, which I did not create. Furthermore, the profile image on my Business Page was changed without my authorization. Although no money was deducted, my account got disabled after these incidents. The ad was in Spanish and targeted Spain and the United States. I am seeking assistance to regain access to my account. Thank you.
Reported by GetHuman5578636 on Tuesday, December 22, 2020 9:12 PM
Hello, I'm Shalyn Smith and I manage the Facebook page TeachKids2Fish together with Angel Smith, the founder of our not-for-profit organization. Recently, my Facebook account was hacked, and Angel Smith was removed as the admin of our page, leaving me with limited editing access. I am unable to assign him as the admin again. I kindly request Angel Smith to be reinstated as the admin to retain control of our page since my account was compromised. I would like to be removed from any roles associated with the page. It's essential for our organization, and the kids involved are upset about the sudden change. Kindly assist in transferring the admin role back to Angel Smith and removing me from all roles on the page. Thank you for your prompt attention to this matter.
Reported by GetHuman5578750 on Tuesday, December 22, 2020 9:46 PM
My personal account has been disabled, and I need help getting it back. The account contains important personal information and all my photos. I kindly request assistance in restoring my access. My Facebook name is გაფრინდაშვილი ელისო ყაველაშვილი, and my associated phone number is [redacted]34. You can reach me at my contact email, [redacted] I am also prepared to provide ID verification if necessary. Your help in resolving this issue is greatly appreciated. Thank you in advance for your assistance. Wishing you a pleasant day.
Reported by GetHuman-gugucha on Tuesday, December 22, 2020 10:01 PM
Last March, Facebook asked for my identification, which I provided, and received a message explaining delays due to COVID-19. Since then, I haven't had any updates on my account. I'm unable to access my Facebook notifications and it seems like my issue has been overlooked. I'm seeking clarification on why my ID was requested and help restoring my account. I believe the request may be related to me creating a second account in November [redacted] after facing issues with the first one. As we are socially distant due to the pandemic, having access to photos and updates is important. Your support in resolving this matter is appreciated. Thank you. - Phyllis G. Westover
Reported by GetHuman5578819 on Tuesday, December 22, 2020 10:11 PM

Help me with my Facebook issue

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