Facebook Customer Service Issues

Over the weekend, my account got hacked. The hacker changed all my account details, including the email address and phone number. They even set up two-factor authentication, but to their own device. Even when passing security checks, I can't receive the two-factor authentication code, meaning I can't access my account. Despite sending my ID to Facebook for verification, the recovery link and new password they provided didn't work. I'm stuck and need assistance. My email address is [redacted]

I believe that my account has been compromised by a group of individuals from Nigeria. They currently have control over my account, contacts, and messenger. It all started when I was contacted on 10/19/[redacted] by someone pretending to be my ex-sister-in-law. They requested my Facebook password, which I thankfully did not provide. Due to financial difficulties caused by the pandemic, I initially trusted this person. However, as they started asking for more personal information, I realized I was being scammed. I urgently need assistance in regaining access to my Facebook account.

My account was compromised, and as I attempted to establish a new one, I'd like to have the original one restored. The individual who hacked into it is preventing me from unlinking their email address, hindering my password reset. I've tried using an alternative email for the reset, providing my ID for verification purposes. However, I'm truly anxious about the hacker's intentions and actions.

I'm having trouble verifying my disabled add account. They requested that I find a code on my bank statement, related to a charge they made, to use as verification. However, I have not received this code. The payment method suggested was a credit card, which I do have with a high limit that I paid off, but this did not resolve the issue.

My Facebook account has been hacked. Initially, the hacker obtained my password and accessed it from California. Subsequently, they engaged in phishing by sending an email from case++[redacted] requesting my ID Card under the guise of identity verification. Mistakenly, I believed it was an official Facebook email and provided my ID (enclosed). The hacker has now altered both my email and phone number, rendering me helpless. How can I regain control of my account? Appreciate any assistance. If necessary, I can provide additional ID proofs like a driver's license to verify my identity when in contact with a legitimate Facebook staff member.

I have not used my Facebook account in quite some time due to personal reasons, and I now face trouble accessing it. I remember the email and password, but when I try to log in, it asks me to contact friends from the account. While I know the friends suggested, I lack phone numbers for some, and a few no longer use the account displayed. The email linked to my Facebook was from a previous phone provider I no longer use, and the associated phone number has changed with my new provider. I can provide all digits of the old number. There are sentimental messages from my deceased mother on the account. I kindly ask for assistance in resolving this issue. My name is Adam Houk, and the email for the account is [redacted] Thank you for your help.

I previously contacted you regarding my issue. I do not own a mobile phone and encounter difficulty logging in as it requests my mobile number. Despite my email attempts, I have not received any responses. Could you please verify if I am still a Facebook member? I am uncertain if my emails are being received, potentially the reason for the lack of replies. Kindly confirm if this is the cause for the communication issue. I am hopeful for your assistance. Thank you in advance. - Marie McIntosh

My personal Facebook account has been disabled. I am certain that this is an error on Facebook's part, as I have not violated any community standards. Despite providing my identity verification, my account remains disabled. I have always posted genuine content that complies with the community standards. I kindly request a review of my account and the reactivation of it. Thank you, Resma

My Facebook account is currently disabled pending age verification. I submitted a copy of my driver's license on December 7th. How long does it usually take for them to confirm that I am 61 years old? I need assistance in restoring access to my account. To reach me, email [redacted] or call [redacted]. Contacting Facebook for a live chat has been challenging. Thank you for your prompt assistance.

I created a standard Facebook account and later joined a group named Industry Marketing Academy. When transitioning to a business account, Facebook requested a confirmation code. I received the code via phone successfully, but the second code was meant to be sent to my Gmail address, which never arrived. I checked both my SPAM folder and trash, but there was no sign of the email with the code. I also attempted to use other Gmail and Yahoo email addresses, yet the confirmation code email did not reach either account.

My Facebook account was hacked, and a scammer changed my password, preventing me from recovering it. The email associated with the account is inactive due to inactivity, and my phone number is no longer valid. I lost access after losing my job and being unable to pay the bill. I am devastated because my brother, who passed away last year, used to send me messages on Facebook, and I can no longer read them. Please assist me in regaining access to my account.

I have been a Facebook member for years. I believe my account has been tampered with under the name Marilyn Bruce Symmes. It has disappeared, and I can no longer access my page. Additionally, there is a page with my name (no picture) that appears but is not my account. I did not create this. I enjoy using Facebook daily, and not being able to access it is frustrating. I have attempted to solve this issue on my own, but I have not made any progress. I need guidance and help to resolve this matter.

I need assistance with regaining access to my Facebook account. I have attempted to log in numerous times since being locked out. However, I am unable to log in as the password I remember was changed 11 months ago, as indicated by Facebook. When attempting to resolve the issue, I am stuck in a loop where Facebook tries to send a 6-digit code via text. Unfortunately, the number receiving the code is an old one that I no longer have access to. Can anyone offer guidance on this matter?

I got locked out of my Facebook account a while ago. I've tried logging in multiple times, but I can't remember the password as it was changed 11 months ago. Whenever I try to resolve this, Facebook sends a 6-digit code to an old number that I no longer use. I'm stuck in this loop. Can someone assist me with this issue?

My wife, who has been using her account for 20 years, would like to have her account deleted. She encountered an issue as she lost her password and had to use a temporary one to try to delete the account. However, a confirmation using the original password was requested, which she couldn't provide. Please assist in deleting her account. Thank you, Her email: [redacted] My email: [redacted]

I recently attempted to create a business Facebook account, but after about 15 minutes, my account was deactivated without clear explanation. Despite numerous attempts to recover it in the last 2 days, I faced issues with the verification process and couldn’t progress. Even though I no longer wish to retrieve the old account due to the troubles faced, I am unable to create a new business account using different details. Any assistance on this matter would be highly valued.

I am frustrated with Facebook for suspending my account after I stood up against racist individuals who insult me because of my race. I refuse to tolerate such behavior as a black man. I refuse to lower my gaze or bow my head when interacting with Caucasians or anyone else. It seems like Facebook may have biased practices, and I never agreed to have black users oppressed when I joined the platform. If this is Facebook's approach, I would like all my pictures sent to my email, and I will end my association with them. This is a serious matter to me. - Michael K. Baker.

Subject: Facebook Account Hacked - Need Assistance Hello Team, I am Wolfgang Krantz. I believe my Facebook account has been hacked as I am unable to log in. On attempting to sign in, I receive a message stating my account was deactivated on December 21. I request your help in reactivating my account so I can regain access. I have utilized Facebook for 11 years without any issues, and suspect my account was compromised leading to possible unauthorized posts under my name. Kindly reactivate my account for me to reset my password and review any unauthorized activities. Thank you for your prompt assistance. Best regards, Wolfgang Krantz

I received an email from Facebook on December 11, [redacted], notifying me that somebody had accessed my account. I attempted to recover my account by updating the password and submitting my ID with a different Chinese name than my Facebook profile name. After 11 days, Facebook disabled my account, citing a violation of their Community Standards that they concluded cannot be overturned. To make matters worse, I discovered unauthorized transactions on my credit card linked to my Facebook account, presumably from the same breach. I have already notified my bank to block the card immediately. The situation has left me feeling upset and lost. I am unsure how to regain access to my disabled Facebook account or handle the individual who exploited my account for advertising purposes. Any guidance on this matter would be greatly appreciated. (My email linked to the compromised account is [redacted])

Dear Facebook Security Team, I am unable to login to my account as I lost access to the phone number linked to my two-factor authentication. It is crucial for me to regain access to my account. I have submitted my identity document for verification. Kindly review it and send the permission code to my email address so I can log back into my account. I assure you that my identity information matches the details on my Facebook profile. Please verify my identity securely and provide me with the necessary steps to unlock and access my account.