Facebook Customer Service Issues

Archive 1391

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1391. It includes a selection of 20 issue(s) reported December 17, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
About 4 months ago, my Facebook account encountered a security issue. After submitting my ID for verification, a message appeared on the login page mentioning a delay due to Covid-19 for processing it. Since then, I have been unable to access my business page and connect with individuals who interact with my posts and advertisements. This situation has left me feeling frustrated and disappointed, especially after investing money in advertising services with Facebook. Furthermore, the inability to use Messenger has caused a disruption in communication with my business contacts. I am concerned about the unresolved security problem, fearing that it might have led to my account being suspended mistakenly or missing vital communication from Facebook. I am Gordon Wardle (gordon.wardle.9), the owner of 'Gordon Wardle magician' business page associated with the email [redacted] I would sincerely appreciate any help or advice to resolve this issue. Thank you for your assistance. Best regards, Gordon Wardle
Reported by GetHuman5562303 on jeudi 17 décembre 2020 12:02
My Facebook and Instagram accounts were disabled due to unintentionally violating the policies, and I'm unable to have them reviewed due to a shortage of reviewers during the pandemic. I am willing to address any inappropriate content on my accounts. Thank you, Tarek M Salama Email: [redacted] Alternate email: [redacted] Phone: [redacted][redacted] Oculus serial number: Not applicable Error message: Screenshot provided.
Reported by GetHuman5502581 on jeudi 17 décembre 2020 15:22
My account has been hacked by an individual named A. Anderson. They have blocked me from recovering my password, which means I cannot access my backups due to a lost phone. Additionally, they have hacked my Google account and blocked me from accessing my emails. I am certain it's the same person who did this 5 years ago, and now it's happening again. Access to my Facebook is crucial as I make money using that platform. This situation is urgent and needs to be addressed promptly.
Reported by GetHuman5562908 on jeudi 17 décembre 2020 16:00
Since December 6th, I haven't been able to access my Facebook account. I followed the instructions to download and extract the file, but unfortunately, nothing has changed. Even after submitting my ID over a week ago, I'm still locked out. Every time I try to log in, I see the message: "If we still find you are not old enough to be on Facebook... this is because your account does not follow our terms of service." I'm 64 years old, so I believe I meet the age requirement and have always been very responsible with my account. What else can I do to regain access to my account?
Reported by GetHuman-belvabod on jeudi 17 décembre 2020 16:50
My account has been compromised. Unauthorized individuals gained access to my email and obtained photos of my driver's license. They are sharing images of my children, putting my safety at risk. Many people are mistaking these photos for me and making threats. I cannot access my email or password anymore. I have the original driver's license in my possession and can provide my social security number if necessary. I urgently request to either retrieve the webpage or have it taken down. This situation is concerning, and I fear for my safety as the individuals may show up at my residence.
Reported by GetHuman-richeyte on jeudi 17 décembre 2020 18:18
Lately, my account has been receiving strange notifications from Russia about a post I didn't create on my pages. I've attempted various solutions, but it resulted in my business account being disabled. Additionally, about 5 or 6 ads were generated on my account, some of which incurred charges. Consequently, I had to remove my debit card details. I'm struggling to resolve this issue as I'm faced with the dilemma of either paying for these unauthorized posts or letting them remain as is.
Reported by GetHuman-jhoenman on jeudi 17 décembre 2020 18:31
My Facebook account has been hacked and the hacker has changed my password and email address without me being notified by Facebook. Despite trying all the solutions provided by Facebook, I have been unable to regain access as my email address no longer shows any linked account. My friends and family can still see my profile, and my son has even posted a warning on it. I have attempted to contact Facebook through various means, including calls and emails to their corporate offices, but have not received a response yet. I will continue to reach out until I get a positive direction or until the issue is resolved and I can access my account again. If anyone has suggestions or resources to help me recover my account with 11 years of memories, photos, and messages, I would appreciate it.
Reported by GetHuman-pattyhi on jeudi 17 décembre 2020 20:02
My Instagram account was disabled out of nowhere, with an error message accusing me of pretending to be someone else. I've had this account since around [redacted] and never had many issues. Despite following the appeal and report instructions, my efforts were unsuccessful. I suspect my account may have been hacked since I can't seem to contact Instagram/Facebook directly. I'm willing to go through any verification process required to prove my identity. It's frustrating not being able to reach out to anyone for help. Restoring my account is crucial, especially as I use it for my freelance basketball work.
Reported by GetHuman-chrishyn on jeudi 17 décembre 2020 20:07
I tried to place an ad on Facebook using Messenger for the first time, but the ad didn't run. I'm requesting a refund of $25. Additionally, I'm unable to access other ads on Facebook due to issues with the identification link on my phone. Why is dealing with Facebook so challenging? I'd rather communicate through email at [redacted] as my phone receives too much spam. Kindly provide an update. Thank you.
Reported by GetHuman-ervinem on jeudi 17 décembre 2020 20:40
Hello, I recently reset my phone, and even after reinstalling my apps, I encountered issues with social media. Both of my debit cards linked through PayPal and Chime are now disabled on Messenger, which is causing accusations of unknown or unusual activities on my new account. This situation is affecting my ability to transfer money with my fiancé, Justin B. and provide for our family, including our 2-year-old daughter. I appreciate any help in resolving this matter promptly. Thank you.
Reported by GetHuman5563972 on jeudi 17 décembre 2020 20:52
My account was hacked by someone who requested FB to change the email linked to their address. I reached out to FB, and they reset my email to the old one. However, they sent a reset code to the new phone number instead of my current one, and I'm unable to retrieve the code. The individual who hacked my account is now utilizing it to advertise and sell coats. I have received a bill and receipt for paid advertising totaling $12.
Reported by GetHuman-questcf on jeudi 17 décembre 2020 21:16
This morning, I received an email notifying me of a potential unauthorized login attempt on my Facebook account. I immediately logged in to check my active sessions and noticed a suspicious mobile device in India. After logging out that device, I changed my password. However, the hacker had managed to change my profile picture to something that violated Facebook's rules. I attempted to delete it, but Facebook blocked my account. I'm seeking assistance to resolve this issue promptly as I haven't done anything wrong, and I would like to regain access to my account. Facebook info: Name: Erika Altai Illková Date of Birth: 14.12.[redacted]
Reported by GetHuman-etiriss on jeudi 17 décembre 2020 22:15
Facebook suspended the ads for the nonprofit I oversee when I attempted to grant access for sending ads from our account to Canadian students we collaborated with. The platform deemed this activity as suspicious, despite no ads being published. To resume advertising, they requested I upload an official ID, a step I'm hesitant to take due to existing privacy concerns. I believe this situation could be resolved promptly if there was a direct way for me to communicate with a Facebook representative.
Reported by GetHuman5564313 on jeudi 17 décembre 2020 22:41
On December 11, [redacted], my Facebook account was hacked around 10:09 p.m. That same night, I tried to regain access to my account. I messaged Facebook multiple times regarding my compromised account. My Facebook account under the name Sara Beighey belongs to me. I mistakenly thought I was conversing with my cousin Nancy Watterson, who was also hacked. We were both deceived into submitting our driver's licenses online for a supposed $1,[redacted] reward. My cousin was photographed holding her driver's license on Messenger, which led me to believe the legitimacy of the offer. Unfortunately, it was a hacker behind the scam. I am seeking assistance to retrieve all my pictures from the account. My identity has been compromised, with unauthorized charges on PayPal, tampering with emails, passwords, and my phone number. Thank you. Sara V. Beighey
Reported by GetHuman5564451 on jeudi 17 décembre 2020 23:45
I used to live with people 6 months ago who created Facebook pages in my name which were hacked on my TV. This is my 5th phone since I moved, and they've used my new debit card for Netflix and phone bills under a different account name. I am unable to change the password or add my email to the account as the details don't match mine. Although I have one Facebook account, there are 8 or 9 in my name, with 3 active ones. I suspect they are manipulating my phone, which has around [redacted] apps, and connected their phones to mine. My phone number is [redacted], with 3 or 4 other numbers linked to my account. They keep resetting my password on my Google account too. Please assist me in resolving this issue. My username is [redacted], and there are approximately 6 email addresses on my devices that they are accessing. They've been using my debit card without my consent, including playing video games, and even took my stimulus money. Thank you for your help.
Reported by GetHuman5535279 on vendredi 18 décembre 2020 00:11
I am having trouble accessing my Facebook account because someone named Sarah, whose last name I don't know, has logged in and changed the email address and password. She is using a picture of my ID to scam people for money. My name is Tete MizGemini Wilkes, and my friends have reported this issue. I am reaching out for help to regain access to my account. Thank you for any assistance you can provide.
Reported by GetHuman5564736 on vendredi 18 décembre 2020 02:29
My Facebook account was stolen by Violet Summers, and it's now under the name Violet JH Summers. My name is John Paul Schroeder, and I can be reached at [redacted] She changed my profile name and password, locking me out of my account. I have plenty of photos on my computer and backed up on an external hard drive to prove the account belongs to me.
Reported by GetHuman5564834 on vendredi 18 décembre 2020 03:43
I'm having trouble accessing my Facebook account because the email associated with it is outdated. I didn't receive the authentication code via email, and it's not coming through on my phone either. Every method I've tried to reset my email and password requires my current password, which I can't remember. I just need the code to be able to log in.
Reported by GetHuman5564907 on vendredi 18 décembre 2020 04:32
I am confused why my account was suspended for 10 days after I called someone a fool for spreading false information about Covid and anti-science propaganda. This individual was not suspended and continued posting dangerous lies about Covid. Why was I penalized for confronting someone violating your own standards while inappropriate content like pornography and prostitution ads remain on Facebook?
Reported by GetHuman5564913 on vendredi 18 décembre 2020 04:37
Hello, I am reaching out about my husband, A. Steinmetz, who has had two of his accounts on Facebook hacked. Despite numerous reports, these accounts remain active as the hacker changed the email and password, making it impossible for us to delete them. Given that my husband is currently applying for a new job, it is crucial that these accounts are removed. Your assistance in resolving this matter would be greatly valued. Thank you.
Reported by GetHuman5564978 on vendredi 18 décembre 2020 05:24

Help me with my Facebook issue

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