My name is Angie Melissa Beltran Mantilla and My Facebook account is hacked. And I noti...

GetHuman5535981's customer service issue with Facebook from December 2020

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The issue in GetHuman5535981's own words
My name is Angie Melissa Beltran Mantilla and My Facebook account is hacked. And I notice it because there is an email that is not mine that I have never seen before and there is my first email (the first email I've ever created and that I forgot the password years ago that apparently got hacked too). there are two mobile numbers one is *** ending in ** (which is my number there is even the * step verification with this number), and *** ending in **, and the only one I can use to recover my account is the *** which is the number I used to have in the UK. (I'm Colombian and I live in colombia). So I don't really have any options with Facebook help center. I can prove my identity with my ID, passport, I have my ID for when I used to live in the UK. A video conference I really don't know but its desperate and give me so much anxiety that someone is just stalking me! , I don't use Facebook that much and that's why I realize kind of late that I was hacked but I really need to recover my account. I don't want someone impersonating me in the future or I'm even afraid of the person who is doing this to me and it's kind of upsetting that I have been an user from Facebook from years. Please help me with this I really don't know what else to do. This is my account ( https:***angie.m.beltran ) the only one I have and that is hacked.

GetHuman5535981 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman5535981
Dec 9th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 138998 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman5535981 started working on this issue
Dec 9th, 2020 4:20am

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