Facebook Customer Service Issues

Archive 1376

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1376. It includes a selection of 20 issue(s) reported December 6, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need some clarity here. It seems that when someone insults my Christian beliefs, and I respond by calling it ignorance, I'm the one facing consequences? I want to understand if defending my beliefs is prohibited and if labeling someone as ignorant in this context is considered bullying. I have been called names like "religious fanatic" and "c*nt" without any consequences in the past, which makes me question the fairness of the regulations. It appears there might be some bias at play that needs addressing.
Reported by GetHuman-kensstea on रविवार, ६ दिसम्बर २०२०, शाम ५:२९ बजे
My Facebook account was disabled due to a "violation of services." It may have been because I expressed my opinion to Senator Jeff Merkley about his conduct, stating that automatically declaring Biden the winner without waiting for votes to be counted in smaller states undermines the purpose of the Electoral College, which is to provide fair representation for all citizens. I highlighted the importance of preventing larger cities like Portland from dominating decisions for the entire state without equal representation from other regions. Additionally, I shared information from a CDC study spanning 70 years, from [redacted] to [redacted], which suggests that masks do not significantly reduce disease transmission. I encouraged others to present a study of similar duration that supports the effectiveness of mask mandates based on solid scientific evidence.
Reported by GetHuman5527649 on रविवार, ६ दिसम्बर २०२०, शाम ६:३६ बजे
I've had a hacker take over my Facebook account. I've submitted my ID multiple times and tried to open a new account, providing my ID again to regain access. The review process seems delayed, despite my effort to identify my friends on the account. If I don't receive a response within 24 hours, I'll seek legal advice. I urgently need my account back for work communication. Please assist promptly. My details: Robert William Terry, [redacted], Robert W [redacted] Secondary email: Robert Terry [redacted] I can provide additional verification like my social security number or student details from Full Cell University if needed. Please get in touch soon so I can recover my account. Thank you.
Reported by GetHuman5527686 on रविवार, ६ दिसम्बर २०२०, शाम ६:४७ बजे
I am having trouble logging in to my Facebook account due to a request for a generator code for two-step verification. Since I am not logged into any other devices, I am unable to retrieve this code. Facebook has requested a valid form of identification, to which I submitted a copy of my driver's license that was not accepted. I suspect that the discrepancy may be due to my middle initial appearing on my license but not on my Facebook account. This issue arose after my account was hacked, prompting me to change my password with the code sent to my email. However, this step alone has not resolved the login problem.
Reported by GetHuman5527746 on रविवार, ६ दिसम्बर २०२०, शाम ७:१५ बजे
Whenever I attempt to create a Facebook account, it gets disabled right away, even before confirming my email address. This has been happening repeatedly, leaving me with numerous disabled accounts and unusable Gmail addresses. It's frustrating to keep creating new accounts. Despite trying to review and provide accurate details, the issues persist. I'm exhausted with this process and the constant reviewing. I hope a lasting solution can be found for these problems before Facebook starts losing customers unknowingly.
Reported by GetHuman-onlyboy on रविवार, ६ दिसम्बर २०२०, रात ८:०५ बजे
I urgently need help with the following issue. I am having trouble accessing my Facebook account. I first registered on Facebook a long time ago with my email address [redacted], which is no longer active. Despite this, I have been unable to update my email address on Facebook. Recently, I received messages from the Facebook team informing me that my account had been accessed from a remote location with an unfamiliar IP address. I promptly changed my password. Just a few days ago, I found myself locked out of my account once more. My profile picture features Devi Durga with ten hands. When attempting to reset my password, the displayed email address for the security code is unfamiliar. My friends can no longer see my profile, and even my comments have been deleted from their profiles. When I checked, there are three accounts associated with my name, with the one showing the Devi Durga profile picture being mine, but the email address linked to it is not mine. I need assistance with this issue.
Reported by GetHuman5527999 on रविवार, ६ दिसम्बर २०२०, रात ९:०५ बजे
Dear Facebook Support Team, I am writing to request the deletion of two accounts associated with me, Deborah Cook and Deborah MacNeil Cook. Both accounts have been compromised with inappropriate content, including fake images and disturbing photos. I have experienced hacking issues and do not wish to have any Facebook accounts moving forward. I have previously requested the removal of one account, but I am still waiting for the other account to be deleted. Please ensure that all accounts under the names mentioned above are permanently deleted. If my request is not fulfilled this time, I will have no choice but to involve my legal representation. Thank you for your prompt attention to this matter. Best regards, Deborah (Debbie)
Reported by GetHuman5528236 on रविवार, ६ दिसम्बर २०२०, रात ११:१९ बजे
I'm having trouble accessing my Facebook account. Several people mentioned it might have been hacked. Since I can't log in, I feel helpless. I'm uncertain if the email linked to my account is [redacted] or [redacted], as I can't access them anymore. My new contact email is [redacted] With two accounts now, I prefer not to create a new one and would like to delete at least one. I'd like to keep the account with the profile picture of my husband and me. I struggle with technology, so any assistance you can provide would be greatly appreciated.
Reported by GetHuman5528356 on सोमवार, ७ दिसम्बर २०२०, रात १२:४७ बजे
I am having trouble logging into my existing Facebook account as it has been disabled by mistake. I have provided all the necessary identification to prove that I am a genuine user of this account. I kindly request that you review my appeal and reactivate my account promptly. Thank you.
Reported by GetHuman-hyether on सोमवार, ७ दिसम्बर २०२०, रात १:४२ बजे
I attempted to update my profile but encountered an issue while trying to remove my birth year instead of my birth date. Despite my efforts, I ended up entering the year [redacted], indicating that I am 0 years old. I am actually 68 years old, so it seems I unintentionally violated their terms by not meeting the minimum age requirement of 13 years. I followed their guidance and submitted a scanned copy of my driver's license to verify my age. However, I received a document from them two days later that I am unable to access. Now I am contemplating whether to try and recover my existing account or create a new one altogether.
Reported by GetHuman5528459 on सोमवार, ७ दिसम्बर २०२०, रात २:०४ बजे
When I tried to log in to Facebook today through my phone's browser, I encountered difficulty with my password being rejected as an 'old password.' Despite correctly entering my password, the system prompted me to reset it. After receiving an SMS code, I completed the verification steps by identifying five friends accurately. However, when attempting to access my account, I was informed that I appeared too young to have a Facebook account and was requested to provide identification, which I am hesitant to do due to identity theft concerns. Upon reviewing my email, I discovered an unauthorized PayPal transaction of $33 to Facebook from my bank account. I promptly contacted my bank and PayPal, successfully securing a refund. Despite conducting a thorough computer scan for malware with no results, I am puzzled by the age restriction message after my successful friend identification. I am open to alternative authentication methods such as passcodes sent to either my phone or email. Your prompt resolution of this matter is appreciated. Thank you. - Merrin
Reported by GetHuman-mergra on सोमवार, ७ दिसम्बर २०२०, रात २:३८ बजे
My Facebook account has been disabled, and I received a message stating that I might not be old enough to be on the platform according to their Terms of Service. However, I am 22 years old which meets the age requirement. I need assistance in reactivating my account.
Reported by GetHuman-afhamyaz on सोमवार, ७ दिसम्बर २०२०, रात ३:३३ बजे
My Facebook account has been locked for unusual activity. I completed their verification process as instructed, but the issue persists. Despite receiving an email saying it was resolved, my account remains locked. Facebook advised replying to the email if the problem persists, however, I've done this multiple times with no reply in 4 days. Can anyone assist with this?
Reported by GetHuman5528548 on सोमवार, ७ दिसम्बर २०२०, रात ३:३४ बजे
I am confused by the recent issues with my Facebook page. I have been a user since [redacted] and recently faced blocks, fact-checks, and complete disablement due to political content and censorship. This has resulted in the loss of all my content, including vital business pages and contacts I used for advertising. When trying to dispute this, I encounter a message stating a lost connection despite being connected. My political views were never threatening, and I have never engaged in bullying or harmful behavior. If this matter is not resolved, I will pursue legal action. While others received 30-day bans, I was entirely disabled, even though the election is over. I am eager to regain access to my original page to resume my business activities instead of resorting to legal measures.
Reported by GetHuman5528639 on सोमवार, ७ दिसम्बर २०२०, सुबह ४:३८ बजे
Hello, I am a genuine user of this account, and I adhere to the community guidelines on Facebook. My account was mistakenly disabled by Facebook's protection measures. I have submitted all the necessary identification to prove my identity, and I kindly request for my Facebook account to be reinstated promptly. Thank you.
Reported by GetHuman-yahyebu on सोमवार, ७ दिसम्बर २०२०, सुबह ५:०० बजे
Hello, I am an artist and holistic therapist looking to sell my products and services on Facebook Marketplace. Unfortunately, I am experiencing difficulty as the Marketplace tab is not consistently visible on my Facebook account, whether I access it from my Android phone or PC. I would appreciate any assistance or advice on how to resolve this issue promptly. I am eager to take advantage of the Christmas season to promote my offerings effectively. Thank you, Omair Ulhaq
Reported by GetHuman5529019 on सोमवार, ७ दिसम्बर २०२०, सुबह ८:४९ बजे
I believe my Facebook account has been compromised due to a phishing scam. I received a message claiming a violation on my account and requesting my login details. After providing the information, my account vanished. My loved ones can no longer find my profile. Although I attempted to log in, I must first verify my identity. The issue lies in the disconnected phone number linked to my account, preventing me from receiving the verification code. I seek assistance in resolving this matter. Thank you.
Reported by GetHuman-fajardot on सोमवार, ७ दिसम्बर २०२०, दोपहर १०:४१ बजे
Since December 5th, my Facebook page has been showing grayed-out areas. My profile picture is gone and grayed out, same with Messenger. The account drop-down is grayed out too, and I can't log out. Oddly, notifications and friend pictures are still visible, and I can send and receive posts. The only recent change I made was updating my name from Lucille Ruth to Lucille J. Ruth Taylor the day before this issue started. I've been using Facebook for over 10 years, and this is the first time I've encountered this problem. I wonder if it's an issue with my laptop or the Facebook app. Thanks.
Reported by GetHuman5529293 on सोमवार, ७ दिसम्बर २०२०, दोपहर ११:५० बजे
Our Instagram account was deactivated suddenly, without warning, for supposedly violating their terms. We did not post anything that went against the rules; we were just promoting our events like we always do. We are struggling to contact Facebook support or Instagram customer service to resolve this issue. Our account, @lavelabali, is inaccessible, and we are missing out on promoting our upcoming events through FB ads. The account is gone, only our hashtag remains visible.
Reported by GetHuman-sachamoh on सोमवार, ७ दिसम्बर २०२०, दोपहर १२:४१ बजे
I recently created a personal Facebook page and a business page for my window cleaning company. Facebook has been crucial for me to connect with customers, but my account got unexpectedly disabled after just a few days. I didn't receive any explanation for this action, even though I reviewed the community guidelines and didn't violate any. This situation is distressing for me and my business. I also faced a similar issue with my Instagram page, which was disabled while I was still setting it up. I hope to understand why this happened and find a resolution soon. Best regards, Isaac U. (Blu Sky Window Cleaning)
Reported by GetHuman5529590 on सोमवार, ७ दिसम्बर २०२०, दोपहर २:११ बजे

Help me with my Facebook issue

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