Facebook Customer Service Issues

Archive 1375

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1375. It includes a selection of 20 issue(s) reported December 4, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing an issue when trying to post from my Instagram to my Facebook account. The error message states that I do not own the Facebook account linked. Even though I am an administrator on our Camp Muscle Facebook page, I am the actual owner of the account. I need assistance logging in as the owner of my Camp Muscle Bodywear Facebook page. My name is Cindy Wright, and my company's Facebook page is named Camp Muscle Bodywear. My husband, David Wright, has a personal Facebook account indicating that he has a business account for Camp Muscle, which we do not use. My goal is to access our Camp Muscle Bodywear Facebook page as the owner, rather than as an administrator.
Reported by GetHuman-campmusc on vendredi 4 décembre 2020 22:35
Good evening support team, I am encountering a significant issue with my existing Facebook account. I will clarify: My nickname is "Floriana Jusf," and I am unable to access it. I cannot remember the passwords for my email, and my mobile phone number is no longer in use. I can provide you with all the necessary details about my Facebook account. I only have three pictures: my profile picture, my background image saying "do all things with love," and another one of "Tory Lanez." Additionally, my parents are also on Facebook; their names are "Florim Jusufi" and "Valbone Osmani." I urgently need to update my email and phone number since they are no longer valid. Kindly reply to me at my new email address. Thank you for your assistance. Floriana Jusf
Reported by GetHuman5522987 on vendredi 4 décembre 2020 22:50
I recently got a new phone and had to reinstall all my apps, including Facebook. Since my original Facebook account was two years old and linked to an email address I no longer had access to, I couldn't recover the password. I had to create a new account. However, within an hour, my new account was disabled by Facebook for allegedly violating community standards. I was surprised because I hadn't even used the new account yet. I followed the process to request a review, provided all the necessary information, but my account remains disabled. I'm concerned because I only have 27 days left before it might be permanently disabled. I believe this is unfair as I haven't violated any rules or given cause for this action. I'm eager to have my account reinstated promptly.
Reported by GetHuman5523221 on samedi 5 décembre 2020 00:22
Last night, my wife's Facebook account was unexpectedly blocked. There seems to be no valid reason for this action as she has been an account holder for 8 years. She relies on this account for both business purposes and precious photos that are irreplaceable. It appears that her account was flagged as underage, which is inaccurate as she is 42 years old and has never violated any policies. It's imperative that this issue is resolved promptly as her home business greatly depends on her Facebook presence. Restoring her access to her Facebook account is crucial.
Reported by GetHuman5521143 on samedi 5 décembre 2020 01:24
Good evening, I am reaching out for assistance as my account was compromised on 12/2. The hacker contacted me through WhatsApp requesting a property and sent a code via text. After providing the code, my Facebook (FB) account disappeared, and my friends received messages asking for money. The hacker used FB Messenger and WhatsApp with my photo but a different number. I confronted the hacker, and they demanded $[redacted] per person to return my account. I have contacted the FBI and filed an IC3 complaint. My FB is linked to my Business page, and both are crucial to me. I received an email notification about the password change with the hacker's IP address in Don Bosco, DO. The current account has no friends, a picture of my kids on a yellow background, and my email is [redacted] Thank you.
Reported by GetHuman5523595 on samedi 5 décembre 2020 04:08
Approximately 8 years ago, my parents allowed me to create a Facebook account. Unfortunately, at some point, the account was hacked when I was quite young. During a disagreement with my brother, I made some regrettable comments that continue to impact me today. Despite my efforts, I have been unable to close the account or remove the comments. I've attempted various solutions, from recovering my Hotmail account to seeking assistance without success.
Reported by GetHuman5523631 on samedi 5 décembre 2020 04:32
Hello Facebook team, I am feeling very upset and require assistance. I attempted to enable two-factor authentication on my Facebook account for security purposes, but my account got stuck at the security checkpoint. I kindly ask the Facebook team to unlock my account or provide an alternative method to complete the checkpoint process. Upon trying to access my account, it redirected me to the security checkpoint. I faced challenges in proceeding, even after selecting the "I have an unlock code" option as I did not receive any code. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman5521492 on samedi 5 décembre 2020 05:46
Hello, I need assistance with my advertising account being blocked. I believe it happened while I was updating my account information. Originally, I was located in Malaysia, but I now reside in the UK and have set up a new ad account. Unfortunately, I'm unable to remove my old account, resulting in both accounts being disabled. My goal is to advertise on Instagram, but the current restrictions are preventing me from doing so. Ad account ID: [redacted]
Reported by GetHuman5524350 on samedi 5 décembre 2020 12:49
Subject: Request for Facebook Account Review Dear Sir, I am having trouble accessing my Facebook account. I was asked to submit my ID for a security update, which I did. The Facebook team informed me that my account would be under review. However, it has been a long time, and there has been no update on my account review status. My name is Purushottam Singh. I opened my account with the contact number [redacted] and the email address [redacted] I kindly request your assistance in recovering my account. Thank you in advance for your help. Sincerely, Purushottam Singh
Reported by GetHuman5524385 on samedi 5 décembre 2020 13:05
I would like to mention that I recently faced a Facebook restriction, which I refer to as "Facebook jail." I want to sincerely apologize for my previous post that led to my temporary block. I tend to get carried away with political discussions, and I used a word that triggered the block. I understand my mistake and assure you it will not happen again. The block has affected my ability to engage with my Corvair group for 30 days. I am willing to resolve this issue, and going forward, I have decided to refrain from political posts. I appreciate any assistance provided, and I commit to maintaining a positive presence on Facebook. Thank you for your understanding. Sincerely, Marvin
Reported by GetHuman5524502 on samedi 5 décembre 2020 14:12
I am currently facing difficulty accessing my account due to a hacking incident, which has resulted in being locked out. Unfortunately, I am unable to receive the authentication code as I suspect my phone number was not set up for this purpose. I have submitted more than ten forms to Facebook but have not received any response yet. This situation is impacting my business operations significantly as I heavily rely on Facebook for my business activities. It has been a week of struggling without access. Although I can reset my password, the issue arises when I am prompted for the authentication code, which I seem unable to obtain as I do not recall setting up this feature. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-chloesep on samedi 5 décembre 2020 16:50
I am uncertain about what happened, but after requesting a new password a couple of times, I found out that my Facebook account was disabled. I am unable to access Messenger and all my important information, such as phone numbers, addresses, and family photos are stuck in there. I am confused about why this happened and how to get my account back since I did not do anything wrong. I just want Facebook to reopen my account so I can retrieve my data. It's frustrating that this happened without any warning.
Reported by GetHuman5525658 on samedi 5 décembre 2020 20:44
I managed a business Facebook account initially set up with a hacked email that I cannot access anymore. Since my brick-and-mortar business has closed, I want to delete the Facebook account, but I can't log in because the password is not working. I have researched ways to close it but have not had any luck with customer support. I aim to shut down the defunct business account completely. Additionally, my phone, which was used for OTP, was stolen, and I now have a new number. Any assistance in resolving this would be greatly appreciated. Thank you.
Reported by GetHuman5525761 on samedi 5 décembre 2020 21:34
My Facebook account got hacked. I reset the password, but now it requires a code from the generator to log in. However, to access the generator, I need to log in first. I'm unable to access it from my other devices as I got logged out. I want to reach my two business accounts linked to this profile. I've sent my ID multiple times, but Facebook hasn't replied for two weeks. Can Facebook email me a code to assist with logging in?
Reported by GetHuman5525808 on samedi 5 décembre 2020 21:59
I was updating my profile Thursday night and intended to remove my birthday. While attempting to do so, I accidentally changed my birth year to [redacted] and consequently lost access to my account due to being deemed too young. Despite promptly submitting my driver's license as requested, I have not received any updates on the restoration of my account. I am 72 years old. Please restore my Facebook account. My name is Rozlynn Downer. Rest assured, I will not modify this information again. Thank you.
Reported by GetHuman5525988 on samedi 5 décembre 2020 23:24
My Facebook accounts were both hacked. I've been using them since [redacted]. The hackers removed my phone number and email from Facebook. The original account is under Candita M Westpfahl with the email [redacted] and phone number [redacted]. They have locked me out since June. I cannot access my business page, Candita Traveling Hands Massage. My second account is under [redacted] with the name SunshineDida Skye Candita Westpfahl. I am unable to access it, as it says I'm under age, despite sending in multiple IDs.
Reported by GetHuman5526341 on dimanche 6 décembre 2020 03:25
I had a Facebook account under the name harinder.verma.[redacted], which was operational until the second week of October [redacted] when it got closed. Despite multiple attempts, I have been unsuccessful in reopening my account. I use the mobile number +[redacted]77 and the email [redacted] Though I am receiving emails, I have not received any solution or code to reactivate my account, even though it shows that the code has been sent. I am requesting the solution and code to be sent to both my mobile number and email mentioned above. I prefer not to create a new account and would appreciate any assistance in restarting my original account under the username harinder.verma.[redacted]. I am willing to provide any necessary documents upon request. Thanks, Harinder Verma.
Reported by GetHuman5440948 on dimanche 6 décembre 2020 03:46
Mon compte Facebook a été désactivé il y a presque un an, juste avant Noël [redacted]. J'ai soumis le formulaire de contestation plusieurs fois, mais je n'ai jamais reçu de réponse. Maintenant, je ne sais même plus comment l'envoyer car je reçois un message disant "compte désactivé depuis trop longtemps". Je souhaite vraiment récupérer mes enregistrements. Comment puis-je procéder? Merci d'avance pour l'examen de ma demande. Je réside en Belgique.
Reported by GetHuman-houyouxr on dimanche 6 décembre 2020 11:57
Thank you for submitting your information. Due to the impact of the COVID-19 pandemic, there may be delays in reviewing your account details on Facebook for security purposes. Your patience is appreciated during this time.
Reported by GetHuman-wwwshahi on dimanche 6 décembre 2020 13:45
I'm seeking guidance on how to communicate effectively with sellers on the marketplace. I've been having difficulties reaching out to members, only to find that I'm restricted after three attempts. If I can't fully engage, I see no reason to continue using this account. Can someone please address this issue for me? I'm new to the platform and simply want to connect with friends and shop on the marketplace. However, I keep encountering a message saying I've reached my limit for contacting sellers. This has been ongoing for a while now, and I'm eager to purchase items but unable to get in touch with anyone. Your assistance is greatly appreciated.
Reported by GetHuman5521177 on dimanche 6 décembre 2020 16:36

Help me with my Facebook issue

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