Facebook Customer Service Issues

Hello, good morning, I have discovered that two Facebook accounts registered in my name as Edwin Pujols Robles, one with the email [redacted] and the other with [redacted], have been hacked. They are being used for promotions and activities using my information. I kindly request for those accounts containing my photos to be deleted from the system as I have another active account under the name Edwin Pujols. I apologize for any inconvenience this may cause, but it is important for me to have those accounts removed. Thank you for your understanding and cooperation.

Hi Facebook team, I appreciate your help in reviewing my appeal regarding the disabled Ad Account ID- [redacted][redacted] on 4-12-20. As a newcomer to advertising on your platform, I am uncertain about the specific reason for the disablement. Facebook Ads play a crucial role in the growth of my business, with a monthly investment ranging from 15-20 thousand. I had plans to scale this up in the near future. My investigation revealed that the issue may have stemmed from a campaign called "lead generation" inadvertently violating the policy pertaining to the inactive run status of the ad account. I take full responsibility for any policy breaches and will ensure to be more vigilant in adhering to the guidelines going forward. Kindly guide me on the necessary steps to reactivate my account. Thank you for your assistance.

I am Elaine Ashbrook on Facebook, and I believe the (39) at the end of my name was added by you. My mobile number with you is [redacted]0. I let a friend use my phone, and she created a Facebook account with my number. I recently lost my Facebook password and tried to recover it using my mobile number, but it's saying it belongs to Julie Swift (which is incorrect). I have a text from the past where you helped me recover my account. Julie Swift has deactivated her account, and I've tried to use my trusted friends (Lis Stanley, Nathan Cooke, and Sheila Whitlow) to recover the code you sent. Can you please recognize my phone number as mine again? I'm confused how Julie Swift managed to use it when it was already registered under my name on Facebook.

I received a message on Facebook about a thing called candyb from someone named Danny. This person directed me to contact an individual named Agent Fank Timoti, claiming to work for a government organization, to collect some winning money owed to me. After providing personal details, I was instructed to buy £[redacted] worth of Amazon gift cards for a shipment of my money by FedEx. However, after sharing my information, my account was hacked, and my phone number and password were changed. The scammer contacted my partner posing as me. Despite contacting the police, they couldn't assist, stating it wasn't a crime. This situation has caused distress, and I'm uncertain how to proceed. Any advice would be appreciated. - Mr. P. Brown

Yesterday I was shocked to discover my Instagram account was blocked for no apparent reason. I need to verify my identity, but I can't access the email and phone number linked to the account as I've changed my phone number. It would be greatly appreciated if you could assist in unblocking my account. My Instagram handle is @clara.px. I am willing to provide additional verification, such as a photo. Registration email: [redacted] New email: @[redacted] Last access: 02.12.[redacted] Device used: IOS device (Greetings from Germany!)

Yesterday, when I checked Instagram, I was shocked to see that my account was blocked inexplicably. I need to reverify my identity, but I encounter an issue because I no longer have access to the phone number and email associated with the account, as I have a new phone number now. It would be greatly appreciated if you could help me unblock my account. My Instagram username is @clara.px. I am willing to prove my identity with a photo or any other necessary verification method. The email I signed up with is [redacted], and my new email is @[redacted] The last time I accessed the account was on 02.12.[redacted], and I used an IOS device for registration.

Due to the impact of the COVID-19 pandemic, our review process may encounter delays. We appreciate your submission and acknowledge its receipt. Please note that our team is currently experiencing reduced capacity, leading to extended review times. As a precautionary measure to safeguard the community, your account access will remain restricted until the review is complete. We value your understanding and patience during this time.

On November 1, [redacted], my account was hacked in the middle of the night. The password and email address were changed, leaving me locked out. Someone is using my account to scam my friends, claiming to have my driver's license and even photoshopping it with me holding it. It's a concerning situation, and I urgently need assistance to regain control of my account. Many important photos are stored there, and I'm worried about losing them. Furthermore, I don't want my friends to be at risk of losing their accounts due to this hacking incident.

My Facebook account was hacked and subsequently locked. I completed all the required steps to unlock it, including submitting a copy of my driver’s license multiple times. However, I have received conflicting emails - 5 thanking me for my ID but stating that everything appears fine (when it's still locked), and 3 thanking me for my ID but indicating they need further verification. I am confused and worried about losing all my information if I open a new account. Please assist me in resolving this issue promptly.

Hello Facebook team, I encountered a security issue when trying to set up two-factor authentication on my account. I was unable to pass the security check as I was faced with three options: 1. Approve login on another device 2. Use an unlock code (which I did not receive) 3. Upload photo ID I first tried option 1 with no success, even though it was my own phone. Then I attempted option 2, but did not receive a code, despite it being my email. Lastly, I tried option 3, but I do not have an ID matching my Facebook account. I kindly request the Facebook team to assist in reopening my account. Thank you.

Dear Facebook team, I encountered an issue when trying to enable two-factor authentication on my account. When faced with a security check, I struggled as there were only three options presented: 1. Approve login on another device 2. Enter an unlock code 3. Upload a photo ID Initially, I attempted the first option, but it did not work even though it was my own device. Next, I tried the second option by selecting "I have an unlock code," but did not receive one, despite having access to my email. Finally, I considered the third option but lacked an ID that matched my Facebook account. I kindly request the Facebook team's assistance in reopening my account. Thank you.

My Facebook account has been hacked. Someone has taken over it and is contacting my friends and family to access their accounts. Despite my attempts, I can't recover it as the hacker changed the primary email. I've made a new account to warn everyone. Please assist me in regaining access to my original account!

I organized a fundraiser for an animal rescue, but I haven't received any payments from Facebook yet. We raised over £[redacted], and I am concerned about the status of the fundraiser. Even though I have submitted over 20 supporting documents (the second time doing so for a fundraiser), I keep receiving automated responses. I urgently need this money for the rescue. Please provide a proper response and release the funds for the fundraiser. Thank you.

I am receiving emails regarding changes to Instagram using my email ([redacted]), but each one is addressed to a different person: 1) Email to: [redacted] Hi Valeriya_Zueva35, We want to inform you about updates to our Terms of Use to enhance clarity. The changes aim to simplify what is permitted on Instagram and how our service operates. These terms will be effective from December 20, [redacted], and by continuing to use the app, you agree to them. 2) Email to: [redacted] Hi K.kc0.[redacted], We want to inform you about updates to our Terms of Use to enhance clarity. The changes aim to simplify what is permitted on Instagram and how our service operates. These terms will be effective from December 20, [redacted], and by continuing to use the app, you agree to them. I do not have an Instagram account, so these seem to be scams or false accounts. Kindly remove these accounts and prevent others from using my email to create new accounts. Thank you. PS: Please do not refer me to the Instagram help line as it is not effective, and direct email contact with them is not available.

I created a Messenger account without Facebook but needed to send a document on the computer. I was prompted to create a Facebook account, but then I couldn't access my previous non-Facebook account. When I tried to switch back, they requested my phone number to send a verification code, but it never arrived. I repeated this process multiple times with no luck. Eventually, I was locked out of my account and informed it was disabled for some time. It has been 30 hours, and I am still unable to access my account. I would appreciate any assistance.

Hello, I encountered an issue today when attempting to log in to my account and found that my password had been changed without my knowledge. I received an alert in my primary email regarding an attempt to reset the password. I followed the prompt to secure my account by informing Facebook it wasn't me but faced difficulty during the recovery process. I am now at a stage where a code is required, which I am unable to locate neither in the browser nor on the logged-in phone. Additionally, my primary email address seems to have been switched with my secondary one, to which I no longer have access. This has made it impossible for me to recover my password. Any assistance with this matter would be greatly appreciated.

My account is [redacted] (the same as my email). Somehow, my login password does not work. I've tried to reset it, but the code does not come to my email. I'm stranded overseas in the US, and my Chinese phone will not work. I've attempted to set up a new Gmail account, but it doesn't work either. Please reset my password to the original ******Qingting. If Facebook has disabled my account for some reason (I've had no issues over the past 10 years), please email and inform me of the issues. - Morgan A. McClure.

I am having trouble resetting my password on FB. The options to reset are not providing me with a code. The email address on file is [redacted], which is no longer current. I've been trying to update it to [redacted], but I still receive no response or code. My correct phone number on file is [redacted], yet I do not receive a code via text message. I need to update my email and phone number on FB to receive the six-digit code required to reset my password. Thank you for your assistance.

I need help accessing my Facebook account! A few weeks ago, someone hacked into my account and set up 2FA with an unknown number/email. I managed to secure my account by changing the password, but now whenever I try to log in, it asks for a 6-digit code that is being sent to a gmail account I no longer have access to. I enter the code sent to my new email after changing my password, but then it asks for another code that I never receive. It seems like the codes are going to the hacker's email or phone number. I've tried multiple times to no avail. This means I can't access any apps or accounts linked to my Facebook profile. I've reached out to Facebook support several times, providing my contact information and driver's license, but have received no response. Can someone please advise me on how to resolve this issue?

I recently got blocked by Facebook without any warning or explanation. I am not involved in any radical activities or promoting anything inappropriate. I received a message stating that the review of my information might take longer, and I have submitted my driver's license for verification. Despite reaching out to Facebook for assistance, I have not received any help for over two months.