I am Rene Tait (previously Slabbert). My Facebook account (now under the name Adel Ali...

GetHuman-renetai's Recover Hacked Account issue with Facebook from November 2020

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Before contacting them, items GetHuman-renetai may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-renetai's own words
I am Rene Tait (previously Slabbert). My Facebook account (now under the name Adel Ali Ibrahim* https:**www.facebook.com*rene.slabbert.*) was completely hacked and I have tried every possible solution given by Facebook and nothing works. I have sent my ID a few times already. All my old photos and posts are still on the profile. They keep sending the hacker the codes and requests and the issue is not being resolved. This is my last hope for some help! I don't have access to the email I used to open the account anymore. My email at the stage was *****@***.com

GetHuman-renetai did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-renetai
Nov 11th, 2020 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 145613 others
0 customers following this


GetHuman-renetai started working on this issue
Nov 11th, 2020 12:43pm
GetHuman-renetai indicated the issue is not fixed yet.
Nov 11th, 2020 6:29pm

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