Facebook Customer Service Issues

Archive 1359

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1359. It includes a selection of 20 issue(s) reported October 31, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have two accounts on Facebook. One of them seems to have disappeared from the accounts icon, but I can still access it as a friend, which is strange. I would like to recover this account as it was not suspended; it just vanished after I had some computer maintenance done. My first account is under the name of Bill Hamilton, and the second account is under the name of Joe Buggins. Both accounts are linked to the email address [redacted] Currently, the Bill Hamilton account is showing as unavailable.
Reported by GetHuman-bunkmuff on शनिवार, ३१ अक्टूबर २०२०, दोपहर ३:०२ बजे
My phone was stolen while my Facebook account was open. The account was set up with the contact: +[redacted]61 and the name: Precious Parol Omolo. I am noticing changes to the settings and the hacker is blocking some of my friends. It has been three weeks since the hacker has had access to my Facebook account. Please reset the account for me with contact +[redacted]88 and send the confirmation code to my email address: [redacted]
Reported by GetHuman-labertom on शनिवार, ३१ अक्टूबर २०२०, दोपहर ३:४७ बजे
My Facebook account got disabled without any explanation, and I'm unsure of any violation of Community Standards. I attempted to appeal, but it wouldn't submit due to this alleged violation. How can I challenge this decision if I believe it's incorrect? Is there a possibility of having my account reinstated in the future? I'm Don Pierce.
Reported by GetHuman-donpierc on शनिवार, ३१ अक्टूबर २०२०, शाम ५:३८ बजे
My username is dougwhitlock, and my email for Facebook is [redacted] The university will close retirees' email accounts on December 1. I've tried to change my Facebook email to [redacted] or [redacted], but they're linked to other accounts. I didn't create accounts with these emails, especially not Gmail. Someone may have mistakenly used my Gmail address. I prefer [redacted] Please contact me at the Gmail account to verify it's mine.
Reported by GetHuman-cdwhitlo on शनिवार, ३१ अक्टूबर २०२०, शाम ५:५२ बजे
Dear Facebook Support Team, I have not been receiving my login code on my phone number for a few days. I have requested the login code multiple times but have not received it yet. It is crucial for me to access my Facebook account as all my other social apps are linked to it. I kindly request you to send the login code to my phone number or email so that I can stay connected with my Facebook friends and family. Thank you.
Reported by GetHuman-arpanara on शनिवार, ३१ अक्टूबर २०२०, शाम ६:०५ बजे
Hello, I understand you receive many messages, but please take a moment to read mine. I am the owner of the fan page @graciesavocados dedicated to Gracie Abrams and Billie Eilish. I've managed this account since November 26, [redacted], without violating Instagram's terms. Gracie follows my account, and I have even met Billie in [redacted]. Despite posting personal photos, my account was inexplicably disabled. I kindly request a review and reactivation of my account as it holds significant sentimental value. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman-ljq on शनिवार, ३१ अक्टूबर २०२०, शाम ६:१८ बजे
In late [redacted], I accidentally changed my name on Facebook, resulting in my account being temporarily disabled. I submitted my ID for verification, yet to this day, by the end of [redacted], my account remains inaccessible, showing a message stating they are reviewing my documents and may request more information. Despite this, there has been no progress in resolving the issue or providing me with access or the ability to download my data. I feel frustrated by the lack of response from Facebook regarding my disabled account, and I hope to receive some assistance to address this situation that I believe was mishandled.
Reported by GetHuman-ohhhell on शनिवार, ३१ अक्टूबर २०२०, शाम ७:१३ बजे
Hello, I need urgent help with my Facebook account security. Someone has taken control of it and is contacting my friends asking for money and favors. They have changed my email, phone number, and password. I received a security alert from Facebook on October 28, [redacted], at 4:22 PM informing me that someone was trying to access my account. Then, I received another message stating that my password was changed at 3:47 PM on the same day, showing the IP address as [redacted].36.[redacted].[redacted] from Altice Dominicana. Since then, I have been locked out of my account. Thank you.
Reported by GetHuman5421385 on शनिवार, ३१ अक्टूबर २०२०, शाम ७:१५ बजे
I noticed a notification on my Facebook profile under the Work and Education section. It mentions that the Professional Skill I added will be deleted on November 5, along with all my Facebook data. The only skill I listed was my Ph.D. I have also shared my Doctorate Degree on my public timeline as proof. I am confused about why Facebook is planning to remove my account data.
Reported by GetHuman-beyondqu on शनिवार, ३१ अक्टूबर २०२०, शाम ७:४६ बजे
My account was compromised a few days ago, seemingly from an iPhone 11 in China. Harassing comments were posted, resulting in a 24-hour block. Despite resetting my password, verifying my information, and removing apps, comments, and friends added during the hack, I still can't access my account. Facebook allowed me to secure it but claims the previous posts violate standards, keeping me blocked for over three days. I need assistance to regain access to my account as no one has reached out to help me resolve this issue.
Reported by GetHuman5421548 on शनिवार, ३१ अक्टूबर २०२०, रात ८:२९ बजे
My friend is in a difficult situation. While he was live streaming on his Facebook page, someone managed to change his password and the OTP appeared on the stream. As a result, he lost access to his account as the hacker changed passwords and emails. He is unable to log in as everything from phone number to email has been altered. Any assistance in recovering his account would be greatly appreciated. I can provide all the emails he received after the hacking incident.
Reported by GetHuman5421573 on शनिवार, ३१ अक्टूबर २०२०, रात ८:४१ बजे
I am having trouble accessing my Facebook account. They are asking for a photo of my ID, but when I try to upload it, it doesn't work. I would like to show you a screenshot of the issue, but there is no option to attach one. How can I upload my documents or ID? If you have an email, please provide it so I can send you the necessary information. I really want to regain access to my account as I have many cherished memories and friends there. Thank you. -Mubarak Zaib
Reported by GetHuman-mzaib on शनिवार, ३१ अक्टूबर २०२०, रात ९:०२ बजे
I am disappointed in the biased agenda supported by your organizations. Conservative values are not treated equally to liberal viewpoints. Negative posts on the fake Russia story were allowed for 2 years, backing the impeachment of President Trump despite being based on false information. Now, evidence of Joe Biden's corruption exists, but any related posts are censored even though they are factual. I believe it's essential for the government to revoke your liability protections to prevent the misuse of your platform for promoting socialist ideals and controlling information.
Reported by GetHuman5421835 on शनिवार, ३१ अक्टूबर २०२०, रात १०:५९ बजे
My profile was potentially hacked on October 30, [redacted], at around 11:57 PM EST. I got an email about a password reset that I didn't ask for, with an 8-digit verification code. I only saw the email later since I was asleep. I later got more emails saying my password and primary email were changed and that someone might have accessed my account. I've tried the recovery steps available but haven't had any luck so far. I don't have any other contact information for this issue. I know this might not be the usual way to address this, but I've tried everything else. I'd really appreciate help with this matter and regaining access to my profile. Thank you.
Reported by GetHuman-sethbatt on रविवार, १ नवम्बर २०२०, रात ९:४३ बजे
I recently received a 7-day block on Facebook, which is scheduled to end on 11/3. To determine why I was put in Facebook jail, I was asked to upload my ID. However, when I tried to upload my ID photo in PNG format, I received an error message stating that only JPG, PNG, PDF, or GIF formats are allowed. As a result, I am unable to proceed with resolving this issue and have no means of contacting Facebook for clarification. This has prevented me from using my Facebook account and connecting with my Messenger contacts. I am seeking assistance to understand the reason for the block and request the full reinstatement of my Facebook and Messenger accounts. For further assistance, please reach out to me at [redacted] Thank you, Dan Kearney.
Reported by GetHuman-dgkearne on रविवार, १ नवम्बर २०२०, रात ९:५४ बजे
Dear Facebook Team, I am experiencing issues with my account associated with the email [redacted] The account is named Keshav Ki Vines and the password is king88. When I try to login, it prompts me to enter a code sent via SMS, but I do not have two-factor authentication enabled, nor do I have a phone number linked to the account. It seems my account has been hacked. I have evidence such as emails from Facebook, proof of ownership of the linked official email, and videos of the login prompts. Despite submitting these proofs three times, Facebook has rejected them. I am willing to provide more evidence if needed, including a video of the login process. Please assist me in recovering my hacked account.
Reported by GetHuman-gudduagr on रविवार, १ नवम्बर २०२०, रात ११:४२ बजे
Dear Facebook Team, I am writing to inform you that my personal account ([redacted]) was disabled due to a system mistake. I am confident that I am the genuine user and owner of my Facebook account. I am unaware of violating any of the Facebook Community Standards or rules. I did not receive any prior warnings before my account was disabled. If I have breached any rules, I sincerely apologize and assure you it will not happen again. I have used the name EDWIN CHONG on my account since its creation, as it is my English name, while my real name is CHONG JIUNN HAW. I have attached my passport, credit card under the name EDWIN CHONG, credit card statement, and business card for verification. These documents should be adequate to confirm my identity including my name, date of birth, contact information, and address. I am willing to change my account name to my real name if necessary. Please help reactivate my account, as it is significant for staying connected with my friends and family for over a decade. Once again, I apologize if I have made any mistakes. Thank you, Facebook Team. Yours sincerely, Edwin Chong
Reported by GetHuman-cj_haw on सोमवार, २ नवम्बर २०२०, रात २:५५ बजे
On July 29, [redacted], when logging into Facebook, I received a notification about my hacked account and was prompted to reset my password. After doing so, I provided a scan of my driver's license for identity verification. Since then, whenever I log in, I consistently see the message stating that due to COVID-19, there may be delays in reviewing my information. Despite submitting the required documents, I am still unable to access my account. My attempts to contact Facebook through various means have been met with no response. This situation has not only affected my personal connections but also impacted my business and mental well-being. I am desperate for assistance and hope that my account can be reviewed by a human to address this technical issue promptly.
Reported by GetHuman5424477 on सोमवार, २ नवम्बर २०२०, सुबह ६:२४ बजे
Instagram mistakenly disabled my page, and when attempting to contact support for an appeal, I received a message stating I need to confirm my account first. My Instagram page URL is instagram.com/top_hacking_fact. I had over 42k followers, and my content focused on memes, news, and creating cybercrime awareness. Despite not posting any hacking related content, my account got disabled. When logging in, it prompts me to enter a 2FA code, but I'm not receiving it; I suspect an issue with my Duo Mobile configuration. Please assist me in recovering my account. My email is [redacted], and my phone number is +[redacted]55.
Reported by GetHuman5424568 on सोमवार, २ नवम्बर २०२०, सुबह ७:४३ बजे
I have been struggling for several days to log into my account but keep receiving the following message: "Review Recent Posts and Likes Hi Georgie Gina, it appears your account was sending out spam. We want to assist you in securing your account. Please verify that all recent likes and posts were done by you." When I attempt to log in, I immediately encounter this error report: "Sorry, something went wrong. We're working on resolving this as quickly as possible." Facebook is not allowing me to access my account, making it impossible for me to verify anything. I am puzzled as to how my account could be spamming since I have not been active on Facebook for around 2 weeks. My Facebook account and Messenger are vital for my child and elderly mother, who is currently [redacted] miles away, to reach me. It is crucial that I am able to log in. Thank you for your assistance in this situation. Thank you, Georgie (Gina)
Reported by GetHuman5424581 on सोमवार, २ नवम्बर २०२०, सुबह ७:५४ बजे

Help me with my Facebook issue

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