Facebook Customer Service Issues

Subject: Appeal for 30-Day Facebook Ban To Whom It May Concern, I am reaching out regarding my son's 30-day ban on Facebook. I believe he has been unjustly treated by the Facebook team, given the circumstances. Attached, you will find screenshots of the conversation that led to the ban, including a post from Metro News which I can provide separately. While I acknowledge that my son's words were inappropriate, I am concerned about his safety on the platform. A stranger targeted him personally, mocking his appearance without any consequences, while my son received a ban. This feels unfair. Please consider lifting the ban on my son's account as I believe the situation was mishandled. Thank you for your attention to this matter. Sincerely, Jackie D. (Mother of Aaron D.)

My Facebook account was hacked over two months ago, and the hacker changed my email address. When I try to log in, my profile picture comes up, but I can't access my account or reset my password because I can't receive the code sent to the email [redacted], which I've used for 10 years. Despite sending numerous emails and reporting the compromise, I have not received any response. The hacker is messaging my friends asking for money, worrying me. I just want Facebook to help me regain control of my account, reverse my email, and send me a link to access my account again. My Facebook holds many memories and photos, and it's essential for me to connect with family and friends. Thank you, Julie Marsh.

This morning, I noticed several password reset emails that were sent while I was asleep. Seconds later, I received more emails confirming my password had been changed in Mississippi, a state I do not live in. The fact that someone could change my password from another state is concerning. I have already updated my password, but now Facebook is requesting a log-in code that I cannot access because my email has been altered. This situation is frustrating and inconvenient.

I would like to file a complaint about my account, which has been restricted for 24 hours. I strongly believe the restrictions should be lifted. There seems to be a biased approach on the platform, where white users are allowed to make racist and offensive comments towards black individuals without repercussions. However, when black users defend themselves, their accounts get blocked. This is unfair and discriminatory. I request a manager to contact me via email promptly to address this issue and lift the unfair restriction placed on my account. If restrictions are warranted, they should apply to all users equally, regardless of race. It is important for the company to address this promptly to avoid further escalation. Please get in touch with me soon. Thank you.

I have been using my Facebook account for over fifteen years now, initially signing up with the same Gmail and phone number I have today. This morning, I noticed that my account was logged out when I tried to access Facebook Messenger at work. Despite numerous attempts, I couldn't log back in. I then attempted to reset my password using the "forget password" option but was unable to link my phone number or email to my account. I am now left unable to recover my account due to the missing email and phone number. What steps should I take to regain access?

Yesterday around 1 pm, I received a message from Facebook indicating that someone had logged into my account from Varna, Bulgaria, while I was in Sofia, Bulgaria. Facebook requested me to verify friends' pictures, which I did, and then I changed my password. However, upon returning home around 6 pm, I discovered that I was logged out again, my password was changed, and I received a notification saying my password was changed using a specific computer. Despite trusting my friends, their names are now not recognized, and the phone number linked to my account was removed. I reported the account hack and briefly saw a chance to input a new or old password. Unfortunately, the only option presented was to recognize trusted friends, which is not helpful as they might have been removed or altered to hinder my account recovery process.

My name is Julie Marsh. My Facebook account was hacked two months ago, and since then, the hackers changed the email associated with it. I have been trying to recover it without success. I have sent numerous emails to Facebook, but have not received any help or response from them. I also attempted to submit my ID to confirm my identity, but it didn't work because the hacker changed my email to [redacted] I am 60 years old and very worried about what the hacker might do with my account since they are already messaging my friends asking for money. I just want my Facebook account fixed so I can regain control of it since I use it to communicate with my family and friends. Thank you, Julie Marsh.

I am experiencing an issue with my Facebook accounts. A week ago, I unintentionally created a new Facebook ID for BVP Punjab East, providing some information. However, upon creation, my existing Facebook account linked to [redacted] and phone number +[redacted]30 disappeared, and I cannot access it. I seek guidance on recovering my original account or merging my Facebook friends from the new page with my other account associated with [redacted] and mobile number +[redacted]29. Your assistance is greatly appreciated. Best regards, NG Email: [redacted] [redacted] Mobile numbers: +[redacted]30 +[redacted]29

Hello, I stumbled upon your website and hope you can assist me in recovering my Facebook account. I had an account registered under the name "Martin Penchev" with the email [redacted] On August 14, [redacted], my account was illegally accessed, and attempts were made to alter the birthdate, resulting in it being blocked for not meeting Facebook's age requirements. Facebook's support team requested various documents for identity verification, but despite multiple attempts, my identity couldn't be confirmed and the account remains disabled. It has been over 5 weeks of unresolved status. I can provide identification to verify my age and birthdate. I am unable to create a new account as my phone number is already linked to the blocked account. I request assistance in restoring my account or allowing me to create a new one with the same email, should recovery not be possible. I am eagerly awaiting your guidance on resolving this issue. Thank you for your attention.

Hello, I stumbled upon your website by accident and I am reaching out to see if you can assist me in recovering my Facebook account, which is my last resort. I had an account registered under the name "Martin Penchev" with the email [redacted] On August 14, [redacted], my account was illegally accessed, and an attempt was made to change the date of birth. This resulted in my account being deemed not compliant with Facebook's standards when I tried to log in, stating my age did not meet the Terms of Use, leading to its block and current disablement. Facebook required certain information, including a photo of my face and an identity document, to verify my identity. Despite multiple attempts, I have been unsuccessful in confirming my identity, keeping the account blocked. The last contact was made in late August, and I have been waiting for over 5 weeks for a resolution. I do not have trusted contacts set up on Facebook, but I can verify my identity with my ID card and passport. I am unable to create a new account as my phone number is already linked to the old one. I would greatly appreciate your help in restoring my account or allowing me to create a new account with the same email address. Thank you for your assistance in advance.

Hello, my name is Des Tocchini, and I am facing an issue with my Facebook account being hacked. The hacker changed the email associated with my account to one I don't recognize. I used the email [redacted] for Facebook. I cannot access my profile, and I am worried about my information being compromised. Please investigate this matter urgently. Thank you, Des Tocchini.

I volunteer in animal rescue and collaborate with others on Facebook to assist animals and individuals in need. Recently, I shared a video of kittens on the platform, which was mistakenly flagged for "sexual activity" or "nudity" not present in the video. Despite my appeals, Facebook repeated these erroneous violations, resulting in my current block from the platform during a critical time. Similar incidents have occurred to other rescue volunteers, endangering the lives of animals in need. In contrast, when reporting animal cruelty or severe defamation, Facebook deemed them non-violations. Even attempts to seek help regarding stalking have been futile due to the lack of human support on the platform. It is essential for Facebook to address these issues by providing human assistance to rectify unfair treatment, remove false accusations, cease unwarranted blocks, and offer support against harassment and defamation experienced by volunteers in animal rescue.

While using my Facebook account, I suddenly encountered a message stating it appeared my account was sending out spam. The prompt asked me to verify all recent likes and posts. Upon attempting to resolve the issue by clicking "Get Started," I received another message apologizing for a technical problem. In the meantime, I created a new Facebook account but am now locked out of the original one. I completed the facial recognition video to confirm my identity. I am seeking clarification and, if necessary, access to my posted pictures. Despite using Facebook trouble-free for over 10 years, this incident has left me concerned about the platform's security measures.

While browsing Facebook, my account suddenly got blocked due to suspected spam activity. When trying to resolve the issue by clicking on the "Get Started" button, an error message popped up. In an attempt to understand the situation, I created a new account, only to have it disabled as well. Having used Facebook for a decade, I may have unknowingly shared a post that was flagged as spam. I value my privacy and will refrain from sharing unless I know the source. My primary concern is accessing precious photos stored on a lost phone, showcasing memories of my child, family, and departed loved ones. While I can stay connected with loved ones through other means, retrieving these irreplaceable photos is crucial to me. I followed the verification process by submitting a facial video as requested but seek clarity on why I am facing these account restrictions on Facebook.

I have a Pampered Chef party group on Facebook. I invited [redacted] people, but when trying to invite the next group of 50, I received an error message stating I had hit a limit for inviting friends. The message gives me two options: OK or DISAGREE WITH DECISION. Clicking OK makes the error message disappear. Is there a way to resolve this so I can continue inviting friends to my party? Pampered Chef recommended tagging people instead, but I prefer the group invite method. I just want to host a Pampered Chef party without any issues.

I have experienced sexual abuse and rape by my father from the age of 5 until I left for NY at 16 to escape. The situation worsened at 12 due to early puberty and objectification at school while dealing with home issues. It intensified as my brother left and I lost protection. I ended up marrying someone who provided comfort during those challenging times, hoping for trust, only to face further abuse from him three times. Subsequently, I struggled in relationships with individuals dealing with addiction and other issues. So when asked, "Why are you single?" it's a result of a complex history of trauma and challenges.

I suddenly lost access to my Facebook and Messenger accounts on Thursday. Despite changing my password multiple times and contacting [redacted], I have not received a response. Whenever I try to log in, I receive a message about an upload being completed and an update will follow. I appear to be missing from Facebook when accessed from another computer, and I can't retrieve my messages. This is quite distressing as I have been a long-time member of Facebook. I simply wish to have my Profile and Messenger accounts reinstated. Thank you. - Jeremiah Hall

This morning, I created a Facebook Business Manager account and tried to install a Facebook pixel on my Shopify store. However, I encountered an issue where my business page is disabled and cannot download a pixel. My personal page has a pixel and can create ads, but I need my business page to do this. I've contacted Shopify, and they advised me to reach out to Facebook for assistance. I am struggling with connecting the ad account during the setup process. The message I receive states that the ad account needs to be linked to the Business Manager, but I'm unsure how to proceed. I am considering starting over as I am unsure of the next steps. Thank you.

Dear Sir, I am experiencing issues as my account has been disabled. I assure you that I am a legitimate user and take these matters seriously. I am a person with disabilities. Please review the attached identity card to verify and reinstate my account. I am deeply upset as I am not attempting to deceive. The login problem persists despite providing my government ID for verification. I have reported this to the police, but no action has been taken yet. The helpline has not been helpful. I kindly request the reopening of my account as I do not engage in inappropriate posts, and four of my emails have been verified already. Thank you, Kartik B. DOB: 31/08/[redacted] FB User ID: [redacted] Password: Katu@[redacted]@# Disabled Email List: 1. [redacted] 2. [redacted] 3. [redacted] Contact: +[redacted]75

On October 16, [redacted], my response to The Onion's Facebook page led to a 30-day suspension, which is not the first time this has happened due to my replies to their posts. It seems that my writing is constantly flagged by Facebook's algorithm, which may interpret certain words out of context. The incident on the 16th stemmed from The Onion's post about "Snakes Taking Over Florida." I jokingly blamed the Cubans living in the state by saying "Damn Cubans!" in my reply. However, this was misunderstood by Facebook's algorithm as a literal statement. I believe this issue arises because some people take satirical content from The Onion as factual. I request for my suspension to be reviewed by a human moderator who can understand the context of a comedy page and hopefully lift my suspension.