my account was hacked yesterday **********. I got a text from facebook around *** pm wi...

GetHuman-aquiney's Recover Hacked Account issue with Facebook from October 2020

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Help with my Facebook issue
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GetHuman-aquiney's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aquiney will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aquiney can let us know if they help or not.
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Before contacting them, items GetHuman-aquiney may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-aquiney's own words
my account was hacked yesterday **********. I got a text from facebook around *** pm with a code for two factor authentication. As soon as I saw the text I went to check on my facebook app and I was booted off and they changed the password. Who ever hacked my account also removed my current phone number from the two factor authentication so I am not able to get in. I made my facebook back in **-** so my email address used for my facebook is also not my current email and I have no access to it. please help me access my account I have so many long distance family members and friends I have made over the years. I would be devastated if I had to start over!

GetHuman-aquiney did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-aquiney
Oct 15th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 138147 others
0 customers following this


GetHuman-aquiney started working on this issue
Oct 15th, 2020 10:17pm