Min konto er blevet hacket og jeg ved at der er sendt spam fra den.**Jeg har utallige g...

GetHuman-hannesom's Recover Hacked Account issue with Facebook from October 2020

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GetHuman-hannesom's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hannesom will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hannesom can let us know if they help or not.
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Before contacting them, items GetHuman-hannesom may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-hannesom's own words
Min konto er blevet hacket og jeg ved at der er sendt spam fra den.**Jeg har utallige gange nulstillet min adgangskode og f*et tilsendt den *-cifrede kode.**N*r jeg *ndrer adgangskoden f*r jeg at vide at der er sendt spam og jeg skal gennemg* alle “synes godt om”**N*r jeg klikker: “kom i gang“ f*r jeg at vide, at noget “Went wrong og at fb er ved at fixe det.**Hvor lang tid g*r der med at fb fixer det?**Samme respons, n*r vi g*r ind via***under mit coverbillede og fors*ger at gendanne via kontakts konto

GetHuman-hannesom did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-hannesom
Oct 8th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 135900 others
0 customers following this

Timeline

GetHuman-hannesom started working on this issue
Oct 8th, 2020 2:23pm