I had to do a reset of my laptop. I THOUGHT I was logged into Facebook in a cloud. I ca...

GetHuman5343985's customer service issue with Facebook from October 2020

3 views | 135676 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5343985 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5343985 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman5343985's own words
I had to do a reset of my laptop. I THOUGHT I was logged into Facebook in a cloud. I can still access my facebook account on my cell phone, just not on my laptop. I had my Facebook page set to remember the password and automatically log me in. I cannot recall my password for my Account, which is Meredith H Young, but I also had*have another account that I cannot access but it still exists: Meredith Young Sandstrom. It has a picture of Angels lit up. The top picture is of a fortune cookie strip that says May the good spirits be with you always or something like that. When I tried logging into the Meredith H Young account on my laptop, it said it did not recognize my cell phone number or my email account! I can't remember my passwords!!! PLease HELP!!!!

GetHuman5343985 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman5343985
Oct 7th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 135676 others
0 customers following this

Timeline

GetHuman5343985 started working on this issue
Oct 7th, 2020 6:53pm

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