I had to do a reset of my laptop. I THOUGHT I was logged into Facebook in a cloud. I ca...

GetHuman5343985's customer service issue with Facebook from October 2020

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The issue in GetHuman5343985's own words
I had to do a reset of my laptop. I THOUGHT I was logged into Facebook in a cloud. I can still access my facebook account on my cell phone, just not on my laptop. I had my Facebook page set to remember the password and automatically log me in. I cannot recall my password for my Account, which is Meredith H Young, but I also had*have another account that I cannot access but it still exists: Meredith Young Sandstrom. It has a picture of Angels lit up. The top picture is of a fortune cookie strip that says May the good spirits be with you always or something like that. When I tried logging into the Meredith H Young account on my laptop, it said it did not recognize my cell phone number or my email account! I can't remember my passwords!!! PLease HELP!!!!

GetHuman5343985 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman5343985
Oct 7th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 135676 others
0 customers following this


GetHuman5343985 started working on this issue
Oct 7th, 2020 6:53pm