I have an old account under Tiffany Mallard last time it was used was I believe in...

GetHuman-jbtmalla's Recover Hacked Account issue with Facebook from October 2020

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Help with my Facebook issue
GetHuman-jbtmalla's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jbtmalla will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jbtmalla can let us know if they help or not.
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Before contacting them, items GetHuman-jbtmalla may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jbtmalla's own words
I have an old account under Tiffany Mallard last time it was used was I believe in **** . I had an old boyfriend who hacked my account and changed the pass code. I REALLY NEED TO GET BACK.ONTO MY OLD AXCOUNT. so many photos of my son at newborn stage is on there and numerous other things. ******@***.com is the email. I cant get into the email. anymore . everything I had was hacked bc it takes away so much that hurts me. PLEASE IF THERE IS ANYWAY . CALL ME ANYTHING . THANK YOU SO MUCH

GetHuman-jbtmalla did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-jbtmalla
Oct 7th, 2020 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 135432 others
0 customers following this

Timeline

GetHuman-jbtmalla started working on this issue
Oct 7th, 2020 1:27am
GetHuman-jbtmalla shared this issue with friends on Facebook
Oct 7th, 2020 1:28am