Facebook Customer Service Issues

I recently switched to a new phone and now I am unable to access my Instagram account. Despite requesting login codes via email, I have not been receiving them. I need assistance in resetting my Instagram account "zaneblac" so that I can regain access. This account is primarily used for my art on a virtual platform called second life and does not feature personal photos of myself. I can verify my ownership of the account using the email address associated with its creation.

Our church streams live every Sunday morning. Recently, some individuals have been falsely claiming to be representatives of Dwayne Johnson, contacting our viewers with promises of winnings. Despite reporting this issue to Facebook, their response stated they found no problem with it. As the pastor of Brazil First United Methodist Church, I am concerned about this misrepresentation and believe it should be addressed promptly. The individual referred to as Scott Mafo Midele and their associated phone number are not affiliated with our church or Dwayne Johnson. If necessary, I am prepared to seek legal guidance to address this deceptive behavior on Facebook. Thank you for your attention to this matter.

Standard hacks are unfortunately common, and it seems my poor password security made me an easy target. I suspect the lack of two-factor authentication on my Facebook account may have contributed. The hacker not only changed my password and phone information but also switched the email associated with the account to a hotmail address I do not recognize. Despite my efforts, including submitting my driver's license for account recovery, I have not been successful in regaining access. I would like to provide a more secure email for future correspondence. My initial email linked to the account was [redacted], which is no longer valid. I have been a Facebook user since around [redacted] and have faced hacking issues for most of my time as a moderate user. Any help in recovering my account or permanently shutting it down would be greatly appreciated. Thank you, Joseph Alan Thompson (or Joe Thompson on the account)

During the night, there was an attempt to access my Facebook account by someone I don't know. I received a text code that I didn't request and an email from Facebook mentioning an access attempt from California, which wasn't me. I've tried to reset my password multiple times today but I'm stuck because I need a generated code that I didn't receive due to issues with my devices. My cell number isn't recognized by Facebook for receiving the code either. I even answered security questions but still need the code to log in. I have items for sale on the marketplace and need to respond, as well as communicate with my son in the Air Force via Messenger. I've sent my driver's license to verify my identity. Here is my contact information: Shanon H. , [redacted], [redacted], [redacted] Candleknoll Dr, Spring Tx [redacted]. Thank you for your help.

Hello, during my college years, I created a Facebook account using my college email and phone number. In [redacted], I thought I deleted the account, but it turns out it was only deactivated. Unfortunately, I no longer have access to the email and phone number associated with that account. I am worried about my privacy as my Facebook account still exists out there. My Instagram account, however, is active and up to date. Is there a way for me to use my Instagram to gain access and delete my old Facebook account? Thank you for any assistance.

During my birthday preparations on September 7th, [redacted], my Facebook account was unexpectedly blocked without explanation. Despite my efforts to contact Facebook for clarification about the suspension, all attempts have been unsuccessful. I received only automated messages indicating that the reason for the block was sent to my support email, which I can't access due to the block. I have been using my account since [redacted] to share personal thoughts, photos with my cat, music, writing, and creative expressions for discussions, with no intention of violating any security standards. Due to battling severe panic attacks since [redacted], Facebook has been vital for me to stay socially connected. The account holds valuable private data, creative content, and even a business page crucial for generating sales. The inability to access or download this information is causing significant financial and personal distress. Best regards, Gernot Resch

On October 30th, my Facebook account and Pottery Business page were disabled. I hadn't posted on my pottery page in about 6 months and never received any notification of wrongdoing. This situation impacts my business and my customer communication. The associated Facebook account was removed without explanation. I adhere to community guidelines by posting truth, family photos, and health-related content. I refrain from hate speech and misinformation, striving to maintain positivity online. This issue hampers my reach to friends and family interested in my Christmas market, resulting in financial losses. I kindly request the reactivation of both my personal and business accounts.

Our advertisement account for FloTense Kidney cleanse and Prostate Function Tea was restricted on September 18, [redacted], after running for about 5 days. This was our company's very first advertisement. We are Albal Medical Projects Nig. Enterprises located at 09 Titilayo Hassan Street, Sango Ota, Ogun State, Nigeria, West Africa. We own the Flotop Wellness brand and produce organic health-promoting tea, supplements, and aphrodisiacs operating in Lagos and Ogun states in Nigeria. We hope this issue can be resolved to eliminate any incorrect profiling as a fraudulent or scam account associated with our brand. Thank you for your assistance in this matter. Sincerely, Dr. Balogun Albert Mobolaji For Albal Medical Projects Nig. Ent.

I recently noticed a charge on my account from a Facebook ad that I did not authorize. Waking up to find $25.00 deducted from my account was a shock, and I am now anxious to have the funds returned promptly. I was unaware of the ad creation and feel troubled by this situation. I am seeking a refund from Facebook for this unauthorized charge and request that the ad, as well as any others, be disabled to prevent further charges. I believe this was a mistake as I did not intend to run any ads on my account. I can provide a screenshot of the transaction if needed. Your assistance in resolving this matter and facilitating the return of my money would be greatly appreciated.

Hello, I am experiencing an issue with accessing my Facebook account recently. It seems that both my email and password have been changed in my profile without my knowledge. My name is ANINDYA GANGULY, and my previous email ID was [redacted] with the password Anindya@[redacted]. I am seeking assistance to recover my account. I have been able to view my profile using a friend's account. Thank you for your help. Best regards, Anindya

Subject: Urgent Help Needed: Disabled Business Page on Facebook Dear Support Team, I have been a loyal customer for 16 years and use my account to run business pages. Unfortunately, I have been battling lung disease for the past six months, forcing me to have someone manage my Facebook page on my behalf to keep my presence online, as I run pageants. I recently discovered that my page has been disabled for breaching rules. I plead with you to reconsider this decision. Over the years, I have maintained a professional and respectful presence on the platform. Given my fragile health condition, having my page disabled means losing precious memories and pictures that I hoped to share with my children and grandchildren. I kindly request a review of my case or guidance on how to retrieve my photos. This ordeal is adding to the struggles I have faced this year due to my illness. Sincerely, B. Catterall

I have been trying hard to contact Facebook for about 10 days since they imposed a 3-day ban on my account. Despite my efforts, I have not received a response from Facebook, which is incredibly frustrating. I'm angry that I can't communicate with them to understand why I am still blocked well beyond the initial 3-day ban. My name is Roman K. and I am unable to access my account. I recently posted a video about James O'Connor and the Super Rugby AU on my account, but it was removed due to copyright infringement. Facebook's lack of communication is making this situation even more frustrating. I hope for a resolution soon. Thank you.

I bought a pair of spa shoes from Relaxology Slides online on Oct. 20, and unfortunately, it seems like a scam. The company's ad is still active on Facebook and Instagram, and despite trying to contact them for the past four weeks via phone and email, I have not received any response. The business address provided is suspiciously a high-rise condo in Arlington, Virginia, which is inaccessible. Their customer service line has a Los Angeles area code. The ad misleadingly portrays satisfied customers, but in reality, it appears to be a complete scam. I hope Facebook can permanently remove their ad to prevent others from falling victim to this deceitful scheme.

I require urgent assistance for the WAAM-it Facebook page at facebook.com/waamitapp. The page has been taken down without warning for an alleged violation. As a legitimate business with four years of global experience, we regularly engage with Facebook for paid campaigns. Shachar from the Facebook team assists us every two weeks for consultation. Our Facebook account is linked to the email [redacted] We have reached out to Facebook's help center and urge prompt reactivation of our page. Facebook is crucial for our advertising efforts, and we operate lawfully as a registered business in Israel. Our content has always been respectful without any form of aggression or inappropriate material. Thank you for your swift attention to this matter. Sincerely, R.Z. WAAM-it Software

In late October [redacted], I got a Facebook notification about my account being hacked. Despite trying to change my password, I faced issues and could use my account until November 8. Then, a notice claimed I broke rules and gave me 30 days to fix it - even though I didn't breach any rules. Uncertain of how to resolve it, I attempted to recover my account, but got locked out. My spouse accidentally selected the wrong prompt, causing more confusion. Exasperated from spending a whole day on this, my access was suddenly revoked. Following the recovery steps, I hesitated to provide my ID fearing identity theft. Eventually, I cautiously uploaded a partially obscured photo of my driver's license. However, after a week and a half, I'm still unable to access my account, constantly looping through the same steps. Apparently, my phone number is linked to an existing account. Despite receiving notifications via email, it seems retrieving my account is at a standstill. Friends can't locate me on Facebook, raising concerns about whether my account is dormant or being misused. I simply want to regain access to my account while ensuring its security and integrity.

In late October [redacted], I got a Facebook notification about my hacked account. Despite attempts to change the password, I faced issues. By November 8, I was falsely accused of violating rules. Trying to resolve it, my account was disabled. In the chaos, my husband mistakenly interacted with prompts and I now lack access. Despite efforts to reclaim the account, including submitting a photo ID, progress is elusive. Though I receive emailed notifications about Facebook activity, logging in reinstates the same ID request loop. Concerned about potential identity theft, I'm unsure if my account is dormant or under another's control. I aim to regain access with my full history intact and ensure exclusive use.

My personal Facebook account was disabled on May 4th and I was asked to verify my identity. Due to COVID-19, the review process may take longer. I have tried to submit my photo ID again, but it says my account has been disabled for too long to verify my identity. To the best of my knowledge, I did not violate any community standards. I am willing to participate in an interview, video call, or even a DNA test to prove my identity. I have been patient due to the pandemic, but now I have been informed that my account cannot be verified, which seems unfair. I hope you can help me resolve this issue. Thank you.

Dear Team, I am M, the Director of the Centre for Health Innovation, Networking, Training, Action, and Research - Bangladesh (CHINTA Research Bangladesh), formerly known as the Undergraduate Research Organization. I need help updating our organization's Facebook page name to "CHINTA Research Bangladesh." I am unable to do this manually. I have attached the link to the Facebook page and documentation showing that I have ownership of the page and that its name has been changed. The name change was acknowledged in the recent paper's acknowledgment section. Thank you in advance for your assistance. Sincerely, M 1. [redacted] 2. [redacted]

Hello Bill, It appears that there was an attempt to access your Facebook account using Edge (Chromium Based) on Windows 10, but don't worry, your account is secure. To regain access, you need to complete the two-factor authentication process. If you're having trouble disabling this feature, please log in to Facebook, and we will assist you with the necessary steps to ensure the security of your account. Thank you, - The Facebook Team

I am writing to address the disabling of my official Facebook account on October 15, [redacted]. I have utilized this account for over a decade, finding it to be a crucial tool for my professional work as the office coordinator at the Chin Human Rights Organization in Delhi. Connecting with international friends, storing important documents, managing office tasks, and preserving key contacts are all integral functions this account serves. Regrettably, on October 15, [redacted], my account was disabled. Despite submitting my photo and ID, it remains under review. I kindly request your assistance in promptly restoring access to my account. If any past actions on the account were amiss, I sincerely apologize, vowing not to repeat them. I can verify that this is a genuine account supporting my daily responsibilities. For reference, please find the link to my disabled account: [redacted]. Sincerely, Salai Cung Dawt