Hi there,*I have changed my personal phone number last month, but I did not update that...

GetHuman5310758's Can't Receive Code to Reset issue with Facebook from September 2020

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The issue in GetHuman5310758's own words
Hi there,*I have changed my personal phone number last month, but I did not update that into my FB account. I realized that when I tried logging in FB last week, the verification code is still sent to my old number and I just don't have access to it anymore. I have only my email address to work with now, and even after when I entered the security code sent to my email, the FB log in also requires another security code from my mobile phone. At this point, I cannot reset my password or access my FB account. There's no way for me to reset or recover my account without that code from my old phone. I haven't had the chance to update my new number into my FB account and now log in is completely inaccessible. Please, please do help as I don't want to lose touch with all my FB friends! I have reached out many times in the past two weeks to FB, submitting various reports and forms, and even my dad submitted a report of my case via his own FB account, but no one has gotten back to us. I have been Googling alot lately to seek alternative options and happened to discover this webpage. If someone from Get Human could help, that would be awesome. Thanks in advance for your time and attention and hope to hear from you guys soon. *With appreciation, Catherine

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman5310758
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 135451 others
0 customers following this

Timeline

GetHuman5310758 started working on this issue
Sep 29th, 2020 1:24am

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