My account was restricted for a comment that I am not even allowed to view. How is that...

GetHuman-jfrid's customer service issue with Facebook from September 2020

Help with my Facebook issue
First: share to improve GetHuman-jfrid's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jfrid may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jfrid's own words
My account was restricted for a comment that I am not even allowed to view. How is that fair? It looks like the comment consisted solely of an image, there is no other information except the name of the person I apparently replied to. If you are going to restrict someone you should at least show them the offending comment*image.**Secondly, you apply your community standards with no uniformity. I report comments regularly and they are NOT removed. Yet if I use the same language or image my account is suspended.**Thirdly, your community standards call for people to use their actual name and not to use multiple accounts. Both these rules are routinely violated and there isn't even an option to report people for either of these two offenses.**Finally, there is no way to contact your support group or to discuss*ask questions about an action. **I am very frustrated to the point of being ready to close my account. Can these issues be addressed?

GetHuman-jfrid did not yet indicate what Facebook should do to make this right.

How GetHuman-jfrid fixed the problem

We are waiting for GetHuman-jfrid to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-jfrid
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 64 customers so far
Similar issue to 135559 others
0 customers following this

Timeline

GetHuman-jfrid started working on this issue
Sep 28th, 2020 6:50pm
GetHuman-jfrid indicated the issue is not fixed yet.
Sep 28th, 2020 11:51pm
GetHuman-jfrid indicated the issue is not fixed yet.
Sep 29th, 2020 2:06pm