WHEN I LOGGED IN TO MY ACCOUNT WHICH I'VE HAD OVER ** YEARS,PUT IN MY PASSWORD IT SAID...

GetHuman5307372's customer service issue with Facebook from September 2020

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The issue in GetHuman5307372's own words
WHEN I LOGGED IN TO MY ACCOUNT WHICH I'VE HAD OVER ** YEARS,PUT IN MY PASSWORD IT SAID MY PASSWORD HAD BEEN CHANGED BUT I DID NOT CHANGE IT,FACEBOOK SAID RESET MY PASSWORD,WE WILL SEND YOU A CODE TO YOUR EMAIL ACCOUNT BUT I USE A GMAIL ACCOUNT SO I GAVE MY GMAIL ACCOUNT I DID NOT RECEIVE A RESET CODE,I DID THIS SEVERAL TIMES,STILL NO RESET CODE,THEN SAID I HAD TO WAIT ** HRS.TO TRY AGAIN SO I WAITED.THEN I TRIED AGAIN SEVERAL TIMES,STILL NOTHING,THEN FACEBOOK SUGGESTED I MAY HAVE TO CREATE NEW ACCOUNT,THEN I TRIED ALL THE OTHER WAYS THAT FACEBOOK SUGGESTED TO RESET STILL NOTHING,CREATED NEW ACCOUNT,TO MY SURPRISE MY OLD ACCOUNT STILL ACTIVE BUT WITH A WHITE MALES FACE ON IT I AM BLACK HOW DO WE FIX THIS,ALL MY FRIENDS ASK WHO IS THIS ON YOUR FACE BOOK,I SAID DON'T KNOW TRYING TO FIGURE IT OUT MY SELF HAD IT OVER TEN YEARS I AM CONFUSED,I VISITED IT ON A FACEBOOK GAME I PLAY I SEEN ALL MY PROGRESS. I AM VERY UPSET,HOW CAN WE FIX THIS?

GetHuman5307372 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman5307372
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 135698 others
0 customers following this

Timeline

GetHuman5307372 started working on this issue
Sep 28th, 2020 9:52am
GetHuman5307372 indicated the issue is not fixed yet.
Sep 28th, 2020 8:49pm
GetHuman5307372 indicated the issue is not fixed yet.
Sep 28th, 2020 8:52pm
GetHuman5307372 indicated the issue is not fixed yet.
Sep 28th, 2020 9:19pm

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