My phone did a factory reset. So when I tried to log into my fb after I had to set my p...

GetHuman5306233's customer service issue with Facebook from September 2020

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The issue in GetHuman5306233's own words
My phone did a factory reset. So when I tried to log into my fb after I had to set my phone up again. It said wrong password. The email my Facebook is under i no longer have access too. But I had * authentication set up under * trustee contacts so if I was ever locked out they could send me a code to recover my fb. It allowed me to change the password but unfortunately still didn't let me in my account. I've had this same account since ****. I have pictures on there I no longer have but never thought I wouldn't be able to get into my fb that I have on fb. Pictures of my children's father who is deceased now with our children when they were younger. This is so devastating to me and hope someone can help me resolve this problem so I can get back in my account.

GetHuman5306233 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman5306233
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 135900 others
0 customers following this

Timeline

GetHuman5306233 started working on this issue
Sep 27th, 2020 8:17pm

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