To whom it may concern,*My account was hacked and I cannot gain access again.*I receive...

GetHuman5305114's Recover Hacked Account issue with Facebook from September 2020

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Before contacting them, items GetHuman5305114 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5305114's own words
To whom it may concern,*My account was hacked and I cannot gain access again.*I received a message from FB that my account was hacked Thursday Morning **.Sep,****.*The hacker changed my password.*I follow the FB instruction, but it always gives me one possibility to log in with my old email address (*****@***.com) that does not exist anymore.*I deleted from my account and reset the old mail address with my new address many years ago:******@***.com*I was using my account for professional matters too and I will appreciate it deeply if you can confirm that my private information will not go public and I will gain access to my account again.*I will appreciate any help and a fast recovery to my account.*Thank you!*Christina Dimitriadis

GetHuman5305114 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5305114
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 136067 others
0 customers following this

Timeline

GetHuman5305114 started working on this issue
Sep 27th, 2020 8:57am
GetHuman5305114 indicated the issue is not fixed yet.
Sep 27th, 2020 1:22pm