Facebook suddenly diabled my wife's very active and uncontroversial Facebook account an...

GetHuman-dianarhg's Recover Disabled Account issue with Facebook from September 2020

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Before contacting them, items GetHuman-dianarhg may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-dianarhg's own words
Facebook suddenly diabled my wife's very active and uncontroversial Facebook account and has made it nigh-on impossible to recover the account. How come her password no longer indicates that it's really her? We humbly followed Facebook's instructions to recover the account, and sent a clear photograph of her photo driving licence, only to be told that it's too indistinct. (It wasn't, but it has a holographic pattern overlaid on it, as everyone (except Facebook) knows). But in any case, Facebook doesn't know what she looks like. Other listed options were to send a copy of her Birth Certificate, which obviously doesn't show her photograph nor her married name! Duh!**We then tried again and were asked for a * digit code which Facebook said it had sent....but we didn't receive it. When we asked for another to be sent, one eventually did arrive after about ** minutes. But although we entered it precisely, it rejected it. We've done everything you asked, but you have stubbornly rejected it, and this dysfunctional process is taking days to resolve.Why?

GetHuman-dianarhg did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-dianarhg
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 136276 others
0 customers following this

Timeline

GetHuman-dianarhg started working on this issue
Sep 26th, 2020 5:30pm

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